Maabs Moving

Let me first say that there were 3 people who moved my wife and I. The two kids that helped were AMAZING. They kept a positive attitude the entire time, and did 99% of the work.
The older guy, Hassan, I believe was his name… was awful. I’ll get to more of that in a bit.
First, the quote process was easy. The guy on the phone asked some general questions like: How many boxes estimated? How many bedrooms? Washer/​dryer? Etc… standard questions. I told him that it took a 17′ truck just to move my wife’s things into our house, and that we had acquired more things since then.
When they showed up (an hour late), the two kids looked at the house and told Hassan that it was going to be a «two-​trip» job. That basically ended Hassan’s day, because he became irritable and rude the remainder of the day. He spent basically the entire day on his cell phone speaking Arabic, made the kids do all the lifting, and he walked around the house with a drill, looking for things to take apart. He made several comments to me throughout the day about how long it was taking. I felt, considering I was PAYING for their service, that he should have kept it to himself and done his job.
Let’s not fail to mention that my wife and I were HELPING them move things the entire time. We packed our cars full to the ceilings, made several trips to the new house, and even took some furniture apart for them.
When they got the first load of things to the new house, Hassan decided (even though it had been raining for 2 weeks, nonstop) to try and back the loaded truck through my back yard, which was a steep hill. The truck got stuck, and we waited for 2 hours for another truck to come and tow them out. Hassan likely didn’t take these 2 hours into account when he complained about how long the move was taking. (It took from about 11 AM — 8:30 PM)
The 2^nd load went more smoothly, and I loaded our cars up once again to help the movers out. My wife and I own some furniture pads from previous moves, and Hassan asked me if he could have (to keep) some of the pads. I was curious as to why he would want them, but then I found out that they had only a few furniture pads, and as a result, LOTS of our furniture (antique, wooden furniture) had big chunks taken out them. I also witnessed Hassan trying to yank a stool out of a pile of furniture on the truck and things came crashing down. He didn’t know I was watching. The utter disregard for our belongings was shocking.
When it finally came time to pay, I got my checkbook out to pay Hassan the quoted price. When I walked up to him, he shoved the phone in my face and said «This is my boss.» I knew IMMEDIATELY that they were going to ask for more money. Which they did. The owner told me that I lied to him and told him that it would only take a 17′ truck to move the house. He said that the move took longer than they had expected, and that the guys would like some more money. I told him no, that I never told him such things, that the move took so long because Hassan got the truck stuck (and I’m also pretty sure I heard our shower running at one point for like 15 minutes while he was in the bathroom) and that they did damage to lots of our possessions. I then asked who to make the check out to, and the owner told me they preferred cash, and gave me some bull about «Oh, well sometimes people misspell the name of the guy and it holds up the check.» Right. So I wrote the check for the quoted amount, and when I handed it to Hassan, he looked visibly pissed. They got in the truck to leave, and one of the two kids (who did a great job, again) jumped out and said «Hey man, did we damage your stuff?» I told him «Yeah… I mean I don’t think it was you, I just think it was how the truck was loaded.»
I surely hope that Hassan didn’t take what HE thinks he was owed out of the two helpers’ payment.
Anyway… bad experience. I was not offered any sort of compensation OR an apology for the damage to our furniture (some of which has been in my family for almost 100 years) and they had the audacity to ask for MORE money.
Never again. I would advise you stay away from this company if you value your belongings. I just wish those 2 kids could work for a better company.