Terry Labonte Chevrolet

Sold the car I was interested in without letting me know. I come in for my appointment and they try to sell me a more expensive car that I don’t want. After telling them no, they proceeded to call me every day for weeks after. Terrible customer service

Where to start. Initially I was feeling good about the situation but during and after purchasing my car from here I started to see the tactics at work. While I can say they can most likely get you approved as they did me, what I find here is that the sales rep, sales manager and finance managers here will do whatever they need to do to make the sale from you. This may or may not be in your best «interest» I say that because unless you have some immaculate credit be prepared to have your credit score lowered while they run you through every bank in the country.
I did not feel like a valued customer each and every visit that I have had here. They do make you wait, and wait and wait. I promise you each visit with the exception of the last today has been at least 3 hours or more. While I understand that you may or may not be serving another customer, but don’t tell a customer to come at a certain time and then still have them waiting forever. Stick to your appointments. It took over a week to get me in my actual car due to something about the car I picked wasn’t fully owned by the dealership due to it being traded-​in recently.
The dealership was nice enough to put me in a loaner vehicle until all this was settled but this also caused me to loose my personalized plate because they had me switch my insurance over to the car I have now even though it was a week before I actually took possession of the vehicle. This results in an insurance lapse so to prevent from having to pay a penalty I had to turn in the tag. They normally could have switched the plates over but because it was late nearly 10pm and the NC DMV system doesn’t allow access after a certain time. It wouldn’t have mattered because at that point the insurance on my personalized plate had cancelled during the week of having the loaner.
Perhaps the most concerning issue of the whole thing is they refused to let me purchase the Guaranteed Asset Protection coverage (GAP) without doing a Maintenance Package ($ 2800) and Extended Service package. ($ 213) I ended up having to get all that in turn making my payments high. I did return the packages and kept the GAP protection but my finance/​business manager Rainer did not like this at all and kept trying to make me feel bad about cancelling it when the only thing that it covered was Powertrain/​Engine Seals Gaskets and Oil Change/​Tire Rotations. I believe that we can do without it. I have a lot of friends, family and acquaintances in addition to reviews on here and other places that detail the service not being the best and in fact some leave with more or new problems with their vehicles that they have not had before. Bottom line is I don’t trust Traders Chevrolet DBA Terry Labonte Chervrolet let alone the service department to service my vehicle. I strongly suggest doing your research on who you let maintain or service your vehicle.
I really don’t think I will do business with the company again. The only reason they get two stars is one for putting me in a car and giving me a small $ 25 gift card and another for having Michael Thomas as a sales rep to work with me. If it wasn’t for Mike doing what he could to resolve my issues they wouldn’t get that. Michael always tried to provide world-​class customer service to me but was seemingly very constrained by the policies and procedures of the company to whom he is employed.
The only plus today is that Mike found my other missing key fob and key from my car and gave it to me. I hoped to have a really nice experience every time I went here but was met with disappointment on every visit. Point blank there are probably better alternatives nearby for purchasing your next vehicle so make sure to shop around and don’t let them put you in a position you don’t want to be in.

My husband and I went there today (10/​23/​2015). We were looking at a vehicle. The sales rep was very timid so he called the supervisor over. The supervisor was very rude and only offered a 24,000 mile or a 2 year warranty on the vehicle and stated that’s all he could do and if we didn’t take it we were done here! Mind you we have a 800 credit score! So knowing they were not the only dealership in Greensboro we got right in our car went down the street and bought a Yukon with a 5 year warty unlimited mileage and gap $ 7,000 less and a newer model than what we were looking at there.

About a year ago I took my van in for a rear break job. When I got it back it was’t driving correctly and had a strange smell. I took it back in twice and was told both times nothing was wrong. They couldn’t ignore the smoke boiling from under the van when I brought it back. They said something was broken which I had to pay to have fixed. Like going to the doctor with a cold and leaving with a flesh eating disease. Yesterday we had service done on our truck and they managed to charge us twice which over drafted our checking account. Only took a few minutes to take our money but apparently it will take another 24 hours for them to give it back. They are consistent. Consistently incompetent.
So…24 hours was wishful thinking. It has been over 48 hours and still NO refund
Don’t ever trust them with your credit or debit card.

I have in the past stayed away from here due to poor experiences. Lately we had to go hear due to a strange sound in the car. When I explained why we had not been to their shop with this car, they were immediately concerned with making sure they changed our perspective.
They took care of the issue creating the sound. They did an oil change. They kept the car clean and did the work in a very timely manner. Everyone has been very friendly and helpful.
I will have to wait to see if can earn 5 stars.

Let me first start off by saying I have left a review on Facebook, contacted corporate and that has not been enough to begin to express my dissatisfaction with this dealership.
DO NOT TRY TO BUY A TRANSFER VEHICLE FROM THEM IT IS JUST A GIMMICK!!!
I came in because my boyfriend and I had submitted a pre approval for a truck which was a transfer. However when we got there they tried to put us in a older more expensive GMC Sierra we had never mentioned, just because it was on their lot. We had looked at other cars and found a 2008 Hummer H3 with only 64k miles which cost less than the Sierra they tried to sell us. They ran things through and we put down a down payment for the Hummer. The finance manager told us if the car was in state it would be transferred by Tuesday (we came in on Sunday). Correct me if I’m wrong but if you put a down payment on a vehicle, doesn’t it mean you are guaranteed it?
Our sales associate was very helpful and actually kept in contact with us. He called one day and told my boyfriend they had found a bank to finance but there were stipulations. So he said the finance manager would call us in one to two hours.
Days had passed and the finance manager had said not one word to us. I finally became fed up and called the dealership constantly leaving voicemails with the finance manager, Jason, which he did not return my calls to. I then asked to speak to the GM and NEVER was actually directed to him but instead to voicemails of who knows who. The only person in management I got in contact with was the sales manger, who was useless because he did not know anything. Also he said he would talk to the finance manager in 10 – 15 then call back yet never called. Once I tried to call him back the front desk person told him I was on the line and he refused to answer saying he was busy!
I finally called the dealership again demanding to speak to the GM NOT HIS VOICEMAIL and I was instead directed to the finance manager Jason finally. Jason said that no banks would finance me which makes little to no since because we were already told a bank had approved us to be financed and I had been approved at other dealerships for vehicles pricier than this one! So to my understanding Jason did not make an effort to even contact very many banks. Also he said we should try to get a cosigner which we did NOT agree on in the first place and we already had a down payment put down without one. If the manager did not think a bank would approve us they wouldn’t have made a deal with us and had us out money down!
Even worse during this conversation with Jason he admitted that they were not interested in helping us out because it was a transfer vehicle and there are fees they have to pay so they don’t get all the money they could compared to if we got one on the lot!!! This people is false advertising! Do not post vehicles that you do not want to sell just to get people to come look at your overpriced vehicles on the lot!!! We even said we would drive and get it ourselves and the finance manager just said they could get us anything on the lot, but not the vehicle we put a down payment on???
Not to mention the GM has not contacted us once since only our sales associate has after my fb post. I feel sorry for the sales associate because he was outstanding however the MANAGMENT IS AWFUL AND CONNIVING. I was actually asked to delete my Facebook review but I will not because I want others to know not to get involved with this place!

I cant believe I have rave reviews for a car dealership. After a bad experience in Kernersville a few years ago I went in with a sour attitude. The sales person Tosh changed it to a smile. She did the usual disappearing acts but came back with unexpected news. I drove off with the car I wanted but this is not the story.
I caught a nail in my tire the other day on 29 North in Greensboro. The roadside guy said I would need a new one since it wasnt patchable. I remembered the warranty covered bumper to bumper – except tires. I called Tosh. She did the disappearing act again and when she returned she told me that the company would replace the tire… no charge. Thank you so much. There are still some good guys out there.

My wife and we’re looking at cars and found one on their website. After contacting them, the out the door price was thousands more than the advertised price.
The staff was nice, but I had to inquire why. Their answer was fees for — paint protection, floor mats, tinted windows, and so on. It was rather comical all the extra fees they were adding in. It felt like the episode of Seinfeld when jerry buys a new car from puddy.
Again the staff was nice but their marketing is very misleading. Needless to say we ended up going to another dealership.

Absolutely Horrible I drove over 200 miles before I was told the truck I had seen sticker priced was going up $ 3,258. I told the sales manager Gary, that the 2 salesmen had never mentioned the extra charges they both quoted me the same price. After several minutes into our conversation Gary said they would Not honor that price and that was final. Even when I questioned him about his advertisement on their webpage that says Red sticker price is No haggle– No hassle. NEVER TRUST THIS DEALER BUYER BEWARE!

BUYER BEWARE!!!
I was on the verge of buying a car from this dealership about 2 – 3 weeks ago. My wife and I were looking at cars on a Sunday and this dealer happened to be open, which was a pleasant surprise. We talked with a newer sales rep Bill Brown and he was nice and genuinely seemed to be interested in trying to do all he could to help us out. I was going to buy a 2007 BMW X5 that they had on lot and trade in my old 2003 X5. They gave me a fair trade value on my car, so I was pleased with that. The internet pricing was firm, so it wasn’t a great deal but decent. Test drive went fine, but having owned a BMW I wanted it checked with my mechanic. Not a lot of arm bending to have it done, but when I came back with my inspection report the car was a lemon. A $ 20k car that needed $ 10k of work for engine repair for valve stem leaks, axle seals, alignment, 2 new tires (they replaced 2 tires on their refurb but left 2 bald tires on it), stage 2 light bulb sensor faults.
The reply from the dealer GM Gary was to come over and tell me basically, yea don’t buy the car but you can search our other inventory on the website and we’ll bring some stock in. He also questioned my mechanic’s inspection and judgement about the car. I just moved from Raleigh and called my 2 auto shops there and they confirmed the quick and easy test to diagnose the valve stem seal leak. He then proceeded to try to sales pitch me up with sports talk which I didn’t care about.
Next day my sales rep, Bill, followed up with me with lame excuses that Gary didn’t want to bring in the extra inventory from sister dealers of the two cars I requested. I reduced my request to one and there still was no cooperation from them. Meanwhile my trade in car I left them while I had the purchase car being inspected came back with a broken window switch now that didn’t exist previously, so I am left paying to get that fixed now.
MY WARNING TO YOU:
I had to laugh, the car I returned with the issues was promptly put back on their website and lot advertising no issues and great condition. I hardly call half the cars value in repairs needed, great shape. The body of the car was great, but if you’ve never had a BMW and didn’t know to have the car checked for oil pan gasket and valve stem leaks then you’re up for a surprise in a few months.
My opinion is completely unethical morals, I understand it’s a business to make money but to prey on someone’s naivety that there is no rust on the body so its good is terrible. Go find another dealership…

IF BUYING, be prepared for the bait and switch, especially if you are looking at Internet pricing before you come in. I was trying to purchase last years’ model, with a pretty attractive price reduction on the website.
The web site indicates that rebates are included in the web price and that fees and taxes will be added. Thought I was prepared.
First round of pricing from the sales guy (actually from his manager) was sticker price minus the value of my trade minus the standard published $ 1,500 rebate. Caught me almost speechless.
When I asked about the Internet price and requested that they take another look, was told that the manager wasn’t aware that this vehicle had an Internet price (what… Not Internet inside the sales office?)
The next price they presented was internet price less my trade in PLUS taxes, tags, and dealer prep (expected) PLUS they added in the options that came from the factory. I could understand adding in options that they installed after the vehicle arrived at the dealership but adding in the FACTORY options? Can’t understand the pricing model unless the motto is TAKE ADVANTAGE OF ANY CUSTOMER NOT PAYING ATTENTION.
Sad to say that I couldn’t make a deal with them, not to mention lost a lot of respect for the name.

Very good customer service and body shop that repaired my wrecked van. It is a wonder of how they had fixed and repaired the van to a a very good condition considering the state that the van was in Astonishing!!!

I took my car in for an oil change and the moment I drove out, the airbag sensor went off. I called them immediately and the service advisor told me they probably hit the sensor while vacuuming out under my seats. She said she couldn’t fit me in that day, and with the holiday season, it took me two weeks to get in. All of a sudden it was «I just said it MIGHT be that». $ 65 diagnostic fee later, and 2 hours of waiting, and they told me something on the side of my seat that wasn’t even there messed the sensor up. Total cost=$ 335 and 4.5 hours and it was fixed. Should have been nothing since they caused the problem and then tried to pass the blame! I’ll never take my car here again…