Steak ‘n Shake

I love steak and shake. But this one is terrible. Had these young waiters and waitress look at us and argue among themselves who was going to take out order. If they don’t want tips or Business keep that up.

It’s ok but there service there is the worlds worst sometimes you go in sit down order drinks than food if you happens to order a milkshake you won’t get it until your about to leave. But the food is really good

Food is consistently good for the price. Cheaper prices than a fast food chain and service at your table.

I must start with I love their burgers. Thin, flavorful and tasty. So maybe I’m biased.
Where else can you get a burger and fries for 4 bucks. My wife and I took our grandkids (13 & 14). Maybe the kids menus were not needed, but the hats were fun! We all had the specials. Yep. I’m a pig so I then had another. The burgers are small and thin but oh so tasty. Everyone was hungry. My grandkids had another as well! Shakes were great. The waitress almost kept up with my diet coke (yep I drink a lot).
The other servers didn’t seem very enthusiastic, ours was ok but not great. The weird is that the blinds were down at 8.30 at night. My wife wasn’t sure they were open. Oh well. It was a fun night.
Too many burgers (think 8 servings) three shakes and a soda set us back $ 47. I can’t complain McD’s is more expensive and the food tastes worse!

This Steak ‘n Shake is the worst, and I’ve been to a fair share of terrible steak n shakes. When we got home with our drive through order, we found that we only got the fries and drink from our child’s order. No nuggets to be found. Also the pattys on the double burgers were TINY. The fries had no salt. With all the wonderful places to eat in Greenville, it is safe to say that we will never waste money here again.

Worst steak and shake I’ve ever been to. Messed my order up, called gal was very incoherent and almost lethargic. Went in the next day to get it replaced same gal and the same story had no idea how to make the food that was on the menu or what went in it.

Food was good, but service was not. Sat at the counter and they apparently had 5 more servers working than they needed. They were all loudly talking and disrespecting the shift manager who apparently has no control over what they do and allowed it to continue. One employee sat directly in front of me on the cabinet on the other side of the counter with his back to me leaned up against the counter I was eating at.

It’s hard to put into words how disappointed I was with our last visit to Steak n Shake. And I do mean LAST visit. There were so many things wrong with the service and the cleanliness that the problem must be management.
The restaurant was almost empty, but still no one was interested in taking our order. When someone finally wandered over, she certainly wasn’t happy to be there and didn’t even fake it well. The milk shakes that she brought us were not mixed well, served in cheap Styrofoam cups, and had no whipped cream or cherry like they’re supposed to.
20 minutes later, still no sandwiches. Even though the restaurant was still mostly empty, there were eight tickets hanging in the window and almost no food on the grill yet. Then someone decided to mop the floor next to our table with Clorox-​smelling water. That was it. We just got up and left. We will not be back.

Food is sweet always decent. However, we have been here 3 times this month and 2 of those times was lousy service. The one time it was good there was a manager from another store there… But tonight was my last straw. It seemed the host had to do the job of the two waitresses who seemed they would rather sit on dishracks behind the server station and play on their phones. I believe both girls were blonde. I manage a dine in restaurant and if I saw I had employees doing that while running up my labor they wouldn’t be working for me much longer. I think that host girl was cooking too. Because after she brought our food out we never saw her again because she was in the kitchen yelling for the servers to get their orders… I don’t think I will come back… this was crazy, where was the manager

Can’t say I was blown away. Service was as expected. Food quality was as expected. Cleanliness of location was as expected. We don’t have a reason not to visit this place again.

So how do we start this reiew. We arrived at 12p on Friday, and they somewhat busy. Anyway we ordered or meal giving exact instructions how it is to be prepared
Wisconsin burger, one patty, lettuce, tomatoe, onions, grilled onions pickles and cheese.
What we got was somgle cheese (the wrong bun), one patty some onion. So we asked where the tomatoe was. So they brought out a tomtoe. So when we open the sandwich, there was no grilled onions.
So we sent it back, and when it came, it wa still wrong. So we asked for a manager. After 5 minutes she came and apologized for the order. Claims she has been here a couple weeks.
Oh well, we LOVE Steak n Shake but won’t be back to the Greenville location.

Went here today after Five Guys right across the street. Two very different experiences in a very short amount of time. First, as you walk in, the little vestibule or like little room where you walk into the store smells like extremely bad body odor. Secondly, as a previous review said, the service here is terrible. I noticed at least 3 servers waiting around while we were waiting on our order. Our order consisted of 2 milkshakes, something that other places like Cook Out which are much busier than this steak and shake turn out within 2 – 3 minutes. It took us nearly 15 minutes to get a shake and a gentleman who came in after me was given his milkshakes before me. The milkshakes themselves weren’t anything special. I definitely don’t think they were $ 3.65 worthy. Cook Out has better shakes for a better price which won’t leave me waiting 15 minutes.

The service here is not always the best but, today Tamika G was my server. Tamika did an awesome job. She was very attentive. She kept our glass full. There is a nice tip in store for her. The food is okay. I had the garlic steak burger shooters with fries. I love garlic so I did like the shooters. The only complaint about the shooters was there was a lot of bun compared to the amount of meat. Getting ready to have a shake. Hope it is as good as it looks in the picture.

Went here for dinner one day and the customer service was terrible. They weren’t extremely crowded and they had a lot of people working at the time. Our waitress was rude from the time we sat down to the time we walked out the door. She only came to the table maybe 3 times during our meal, and one of those times was to bring us our meal. It took a good 10 – 15 minutes for me to get a drink refill. The food was good as always, but we ordered shakes to go and it took a good 20 – 25 minutes to get our shakes. I don’t think our waitress wanted to be working there at all, and she only seemed to be rude to us. She practically slammed my drink down on the table one time. It was only 3 of us, so I don’t understand how hard it could have been. I’m almost positive that they had our shakes made and let them sit back there cause after we started talking about getting up and just leaving without our shakes, we seemed to receive them right away. Our waitress barely said a word the whole time, so it’s safe to say that she did not get a very good tip from me mostly because of her attitude, then she got disappointed when she looked at her tip amount in front of me and acted like she deserved more than I tipped her. I usually tip more than normal, but not when you are rude to me.
I also went back a few weeks later and had terrible service again. We had a table of 5 and there were only like 4 more people in the entire restaurant. It’s a whole other story that I’m not going to get into, but this particular Steak ‘n Shake has pretty poor and rude service.

Cashier took up the liberty of ringing up things we didn’t ask for, gave us the wrong burgers, food was cold, literally took 6 – 10 mins waiting at the drive-​thru window to get our food. That was the worst food I’ve eaten in a while. She basically gave us ketchup & mustard on slimy toast. I don’t recommend throwing your money away in this crap hole.

Went through drive thru at 1:30 on a Friday. It took 8 minutes to get to the speaker with 3 cars in front of us. Ordered a milkshake and a small coke. Took another 6 minutes sitting behind 1 car to get to the window. No apologies for the wait were offered. Then it took 4 minutes while she got our order together. Because for some unknown reason she couldn’t get our order together while the car in front of us was waiting.
The only reason we didnt pull out was to time how long it would take for two drinks. No thanks.

Walked in. Waited for table for one. Receptionist with cold personality. Waitress also seemed not to have a Care for a customer. Ordered chili mac supreme and chocolate shake. Came in a small bowl and shake in a to-​go cup. Was told that they were out of glasses. This steak and shake Restaurant is poor service compared to others I have been to.
P. s. I asked if they had hot sauce, waitress said yes. Never got it. Lol

Honestly, what can I say about this place that hasn’t been said before? Iama C. pretty much said anything you might want to know. It satisfies a craving and an urge to consume cheap, greasy food and feel like a damned 1950s barbarian while you’re at it. And it succeeds in this attempt. Sometimes I can’t help but wonder what exactly is in those «100% beef» patties… Yeah, right. But I’m young, so my body can deal with «it».
I’ve tried a wide range of food at Steak ‘n Shake, but this time I opted for a less greasy option with chicken fingers. Which I’ve never had at any other one before. It’s almost sacrilegious to not eat a burger here, I know. But there is a 10% amount of time every month where a burger just won’t do it for me. The fingers ran me less than $ 5 and were decent. Nothing special, but good enough for what I wanted: something that tasted like chicken. The fries are always nice. Shoestring thin and crispy, and easily over-​salted if you add too much of their seasoning, since they already pre-​salt the fries.
Service wasn’t exceptionally slow, even though there appeared to be only one waitress on duty to feed the hungry folk after dark. Restaurant was clean enough. Food was good enough. What can I say, though I’m adamant that I «love Steak ‘n Shake» it’s a love born out of cheap, 3 – 4 star food, fast service, and a sweet 1950s setup. My body doesn’t hate me after I consume their food (I’m looking at you 90% of fast food places), and my wallet is certainly thankful. So yes, I’d say I’m a fan, but I could never foresee a Steak ‘n Shake receiving an «As Good as it Gets» 5 star review.

Sad. Sad. I have always thought they had the best patty melt. But lately it’s just bad. Not even toasted. Today it wasn’t even warm enough to melt the cheese. The fries were ok, just not many. I had 18. That was ridiculous. I watched the «manager» clean the tables. It was sad. She was way too worried about her hair do to actually bens over any. She just wiped the water spots from the glasses and did not clean the entire table and left the ketchup running down the side of the bottle. You used to be able to depend in consistency of a franchise. Here you are going to consistently get bad. Go to five guys next door.

Service and food suck. Needs new management. Place has gone down hill. Don’t waste your time or money