Bright Now! Dental

The only reason why I did not give these guys ONE star is because the office is at least clean and they were easy to work with when I decided to transfer my account elsewhere.
Bright Now! is not a place that made me feel like they care about my dental health at all. My experience with dentists has always been positive, even if the procedure has not. Bright Now! only cared about charging me for as many things as possible. I have good insurance, but they kept trying to get me to sign up for services I did not need and were NOT covered by my insurance. I felt like I was dealing with a stereotypical used car salesman.
I went once and I never went back. I suggest that if you’re reading this, you don’t even make the mistake of walking in the door.

I got a consultation about a tooth that was bothering me– a targeted x-​ray and a professional, non-​pushy explanation of my options by the dentist. However, I wouldn’t feel comfortable getting work done here because all the other staff seemed more absorbed with office drama. I remember being in the chair thinking «okay, that seems odd to bring that up.» I felt like I was invisible. Now that I know this is common from other Unilocal reviews I will avoid disaster and go somewhere more professional.

I wouldn’t recommend this place to anyone! The office manager is horrible!!! They don’t give correct information on big procedures like root canals and getting crowns! I am now terrified that I can possibly loose my tooth after having to already spend over 1200 they have a horrible system… Their happy to take your money without actually helping you!!! I would go to the portland offices these people are a joke out in gresham!

Dr. Wells is a great dentist and very thorough about everything. The staff is very nice, I highly recommend this place to anyone.

I have had great service here. And when my son was hit by a baseball they had us in in 12 min. To do ex ray and all was fine thank goodness.

This place is unbelievable !! to add to the previous reviewers list above,
1) The hygienist literally FELL ASLEEP during my daughters tooth cleaning. The dentist berated her in front of my daughter and left the room without completing his exam.
2)They wouldn’t let me go in to sit in the room with my 8 year old son while he had his cleaning done despite his obvious anxiety. (huge red flag)
3)They attempted to charge us 200 $ more for a root canal than our insurance company had stated was allowable and only agreed to reduce the charges after we put our insurance agent on the phone in the lobby on speakerphone to tell them their error.
4) They refuse to clean the teeth of my children with braces unless their orthodontist removes the back brackets, despite the orthodontist telling them multiple times that this is not necessary and to «clean around them»
I am so sorry that this is our required dental provider for the year! I guess we will just have to brush and floss really well and hope for the best. There is NO way we will be returning to this office to be subjected to this level of unprofessional service and poor dental treatment.

Not recommended. Many many many reasons why. To keep it short I will just give you 3. Trust me there are many more though.
3) My wife went for braces and requested clear brackets. She got all the way home before realizing she got metal. Went back and they had to remove all brackets to fix their mistake.
2) When switching her bands they completely forgot to put on new bands! Who does that? She got home and had no bands on. She called them and asked if this was on purpose and sure enough it wasn’t.
1) Our final straw happened when I went in for my THIRD chip repair on the same tooth in one week. The entire time they were fixing my tooth the dentist and her assistant were gossiping about other employees. They were complaining about how one of the other employees never cleans her instruments! Keep in mind my mouth is jammed full of instruments at the time.
If you want forgotten appointments, silly mistakes and to get caught on the office drama this is your place. I on the other hand will definitely not return.

I have been going to Bright Now Dental for over 6 years now. For the most part I’ve always had a good experience. I’ve gotten my dental work as well as orthodontics done here. My assistants, dentists, and orthodontist have always been exceptional, friendly, and put me at ease through my treatments, and I would gladly give them 4 – 5 stars yet, my overall review is of the establishment.
I’ve had my braces off for over a year now and the retainers they give you are similar to invisilign; plastic. They make you sign a contract stating you will take care of them, the do’s, don’t do’s, etc. I took that very seriously, as I spent over $ 5,000 out of pocket for my orthodontic work.
I went in because one of my retainers is worn, cracked, and chipping. At this point I would consider this normal wear and tear and now that I feel the integrity is compromised, not to mention the chipped plastic is poking my gums causing inflammation, it should be replaced for free. I’ve taken care of them just as my contract had specified. I explained my situation and the assistant looks at them and immediately says its going to be $ 100 to replace. I let her know I was not prepared to pay for that at this time and we agreed to speak to the Dr about my options.
Then one of the office staff (who I could but will not name) came to her side whispering (completely unprofessional behavior in my opinion), the assistant told me that the wear on my retainer is from night grinding and the only reason they had replaced a previous other retainer is because of a crown that made it no longer fit. I can see where she is coming from, but first of all, I didn’t know I had a night grinding problem. I’ve never been told that I have, or been diagnosed with night grinding. If I had known that, I’d have paid more for something more suited for that issue. I can now understand that its not normal wear and tear.
I did discuss my options with the Dr., and he was very professional and explained all my options, but as I had been waiting for him, I could hear the office staff gossiping about me and my situation. Seriously? Because I stood up for myself? Because I don’t think its right to make someone pay $ 100 for a flimsy product that needs to be replaced each year? Honestly, the least they could do was wait until I left. I’m a grown adult and I worked 2 full time jobs while going to school full time just to be able to afford my braces. I am not some careless teenager who doesn’t give a crap about how their parent’s money is spent or not, which is what I’m sure they are used to. But this behavior is unacceptable and is what sent me over the edge.
In all fairness of the situation, It makes me feel like their customer service depends on how much money they can make off people. I would have been more inclined to pay the $ 100, had I been given great customer service and felt cared for and valued. I didn’t even get a goodbye, or have a good day as I walked out of the office. Now that I’ve been rudely disrespected, I think I’ll take my business elsewhere.
I will say that one of the office staff (I think she may be the office manager, and I feel horrible for forgetting her name), she is the short, petite, brunette, is ALWAYS very nice, friendly, and helpful. She may actually be the only reason I EVER go back to Bright Now Dental.