T-Mobile

Went in 2 days ago to upgrade or warranty my device as I was having constant issues. Wast told my account was past due when in fact it was not and when trying to explain the mistake made by a telephone rep an agent announces as loud as he could I have been late on my bill for 6 months now as if it had any relevance to the situation (it did not!) A rep by the Stevie was trying to help and offered to call customer support however the guy who was belittling me told her there was no point because I was past due (again I was NOT). I have never had such rude customer service before. Will never so business in that store again.

I didn’t plan on purchasing a new device today, We just went in to check on prices about possibly adding a line to our plan. We have been with Tmobile for over ten years and since they are on the cheap end as far as service goes, its the «lesser of evils» for our needs.
Every time I try to get service online, on the phone, or in general from Tmobile corporate, they are beyond unhelpful to the point of exasperation. But here in this store, they were so helpful and non-​pressure that I felt they deserved my business. I hope they make commission.
I specifically asked for the names of the two people that assisted us, but their names now escape me. I’ll edit to add their names if I remember them.
My daughter left VERY happy with her new phone.

They got really bad and tricky service team. My experience with them was when I bought a cellphone. Also added three lines for my brothers to my plan. They charged me extra money for the device. Added some staff I didn’t want it. So, my monthly payment came out so high.
Be aware you guys buying anything from this store.

I’ve had good experiences with this store in the past, but today was a disaster. Bought new phones for my husband and I. They were unable to transfer our contacts to the new phones. They no longer had a data cable for our old phones. So, they sent us home with the old and new phones to type them out by ourselves. When we got home, I discovered that my husbands contacts were in both our phones and mine were gone!!!
save your time, and go elsewhere!!!

W O R S T service by the MOST LAZY salesperson.
I went here to get a micro SIM to activate our unlocked iphone for my wife. About month ago I got one for myself and got help from lloyd center T mobile. These guys were great! They didn’t even charge me for the Micro sim (They had a sim cutter) and he even helped me set it up and helped me trying to get the MMS setup. It was busy too but he took his time!
This guy here in this location charged us 20 $ for a new micro SIM (ok that’s fair) but when he tried to copy the sim info they couldn’t fit the different size SIM card to the copier. He LITERALLY tried 5 WHOLE seconds, and without asking any of his co workers and just gave up with a half azz smile said «yup I can’t.»
WTF? We even asked «Can you ask someone else to see if they can help you?» Because in anyone’s eye he’s effort was just a joke. If he tried for like 5 minutes and all we didn’t mind. We can copy our info to our new phone no problem. We even paid 20 $ for this little SIM card and you didn’t even try to copy the info? Seriously WTF.
We decided that that’s fine and asked them to transfer the number into this new SIm card. Then we asked if they have a set up instructions. He said «What? We don’t help Iphone customers. We don’t have any guidelines for this phone.»
WTF.
I told them about how the Lloyd center guys were very helpful and they even help me try to set up the phone. Even 611 customer care has a protocol to help the unlocked iphone customers! We were hoping to get help since he paid this 20 $ for the SIM, I guess not.
We drove all the way from downtown because we live close to here, but I’ll NEVER EVER come here again.
What’s even sad is I have been a t mobile customer since 2004!