Gresham Chrysler Jeep Dodge Ram Service

When I read reviews I am quick to realize that people generally leverage one bad experience to demean an entire business or person. Unilocal is often the go-​to for this kind of activity and it’s truly a PITA if you’re a business owner or, worse a person seeking to find relevant experiences about a place they’d like to take their cash for whatever they need…
Automobile service establishments are easily criticized. I will do the opposite.
In the case of the Service Department at Gresham Chrysler, both my father and I have had nothing but positive experiences at this facility and rely on them to maintain 3 different MOPAR automobiles — without fail, and with complete satisfaction.
If you happen to go in, ask to meet Ken Knudson. He’s the Service Manager and will treat you with respect, and ensure that you receive the proper care. Face it, no one likes to have their car worked on. Lack of trust is the core reason. Give these guys a chance. We trust them and while we both hate paying the bills, our cars run well, they are properly maintained, and we like the people doing the work. That’s a win.

Wish there was a option for negative stars, absolutely horrible place for service! First experience went in to order a lug nut key for my truck so i could put on different tires. They told me they could not be ordered, and i would have to pay to have the ones i had on to be cut off. What a absolute and absurd lie. Went to another dealership and ordered it no problem. Then just today i went in for a scheduled appointment. The guy smirked as he looked for my name and told me i wasnt on the list, wtf! They can even train monkees to type on a computer, this plce cant even type in appointments correctly. I shouldve learned from my last experience with them. I dont normally write bad reviews but this place definitly deserves it. Was in the market for another dosge but screw that place! Best advice i can give is to definitely go to a different dealership!

Please note: This review is for their service department, not the sales experience.
I preface the review with that statement as the service department says a lot about the health of the overall organization. Anybody can sell you a vehicle, but when you need service, you don’t have time for shenanigans.
These guys are shenanigan-​free!
I checked in early, provided the key, sat down in the waiting area. I enjoyed fast, free wifi and some freshly prepared coffee.
The best part: they under promised and over delivered. I expected to be there for 3 – 4 hours and they had me on my way in about 2. Fast, professional service. Highly recommended!

the best … simply the best… helpful mechanics it took them 1 hr to find out what was wrong. it took 5 days at another shop to find out nothing… same shop rate as anywhere in town… and they gave me the option to have them fix it or me… not nailed to the wall like other shops… great great great …jim you kick ass thank you

I have been taking my Dodge Caravan to Gresham Dodge for the past three years for service and have had nothing but great experiences. Every time I take my van in for service whether it is regular maintenance or something unexpected, every single person is incredibly friendly and helpful. I have been and will continue to highly recommend the service department at Gresham Dodge!
Also, someone posted that they do not take appointments. I know that is not true because I have made appointments numerous times.

Our van has been in the service department five or six times in the last year, one time literally on the way home the service light came on again. We had defective Chrysler parts installed (not a big deal, it happens) and the dealership had to keep the car for a week, and would not help us get a rental car. Even more frustrating, I don’t like how they treated my wife, they continued to call me even after she asked them to work with her and even when she was there. All in all this service department is a must avoid. We have had many good experiences at other dealers across the country, this one was just beyond bad.

I really hate writing scathing reviews. I much prefer writing more positive ones whenever I can. This one is definitely not positive, and I’ve put off writing it for well over a year in order to see if things would change. They haven’t.
I used to take my car for service to Gresham Chrysler and was very pleased with their service dept. But sadly, they closed, so I took my minivan to Gresham Dodge, just up the road.
Unlike my previous dealer, Gresham Dodge does NOT take appointments. You go in and you take your chances. You could have a two hour wait, or a half day wait, depending on how busy they were. Minus one star.
Parking is very limited. But no biggie. I’d park my car, walk into the service department, and up to one of the two service desks. I was not greeted with the same kind of welcoming friendliness with which I’d always been greeted at Gresham Chrysler. And woe to me if either service guy was on the phone, because if they were, I would stand there without even a wave of greeting. There have been times when I’ve just stood there for ten minutes, waiting for some kind of acknowledgement or a smile, or something. Both guys would just keep talking as if I weren’t even there. Minus another star.
If I were lucky, I’d be told that it’d take about an hour and a half to get my car done. Because they don’t take appointments so I had to wait in line. At Gresham Chrysler I’d make an appointment and without fail was in and out of there in no more than 45 minutes! But okay, an hour an a half. I’d wait in their waiting room. Not very big, but reasonable. I can handle that.
The only problem was that my car was rarely done in that amount of time. Nobody would come and tell me what was going on. And if I went back out to the service desks to find out how much longer again, the guys were pretty well always on the phone and you guessed it, I’d just stand there as if I were invisible. It bordered on downright rudeness. Minus another star. I get my car’s oil changed every 3000 miles, so I was there several times a year and it was always the same.
But the thing that made me vow never to go back was the time that while I was waiting and waiting for my car to get lubed (talking with two other customers who’d been waiting for HOURS), when the service guy came in and told me they’d found some problems and that he needed to get an estimate for what needed to be done. He said it’d take 20 minutes and that he’d be back then. Okay, I can wait.
Twenty minutes passed. Then thirty. Then fifty. No sign of the service guy. So I walked out to his desk to find out what was going on. You guessed it. He was on the phone. And guess what else? He didn’t even acknowledge my presence, and I can guarantee you I didn’t have my invisibility cloak on. I pointed to my watch. No response except that he shuffled a few papers around. I went back to the waiting room. Minus yet another star.
The other customers in the waiting room were mad. They’d been getting the same runaround that I’d been getting. One guy said he’d only stopped to get his car lubed there was because he was in town, but he could guarantee that he’d never be back.
Finally, approximately twenty minutes or so after I’d gone out to the service bay, the service guy came in with a long list of things that needed to be done to my car, which added up to, are you ready? Over $ 1300 worth of repairs! All listed on my lube/​oil sheet. I told him I wasn’t prepared to get that done so could he please just check me out. I was very polite. I walked over to the cashier, who was extremely friendly, and the only person in the service department who treated me with any kind of courtesy whatsoever.
Guess what? I waited at her window for over ten minutes for my paperwork so that she could check me out! Finally I asked her if I could walk over and get it because by now I’d been there almost three hours. She said she’d do it, and did.
Now here’s the clincher. Because I was concerned about the list of «necessary» repairs that I’d been given, I made an appointment with Cleveland Auto Repair (see my 5-​star reviews for that business!) to have them go over my car and see if, in fact, those repairs needed to be done. I was willing to pay them to have it checked out. And guess what? I bet you already have. Not a single one of those items on the list that the people at Gresham Dodge had given me needed to be done! Not one! Minus every single remaining star that I could remove.
Cleveland Auto Repair saved me over thirteen hundred dollars!
I was so mad that at that point I vowed I would never return to Gresham Dodge, and I haven’t. It’s 15 minutes from where I live, but I gladly drive all the way to Vancouver to Dick Hannah Chrysler (see my review) to get my car lubed.
Zero stars if I could for Gresham Dodge service dept. I gave you more than a year of chances but you blew it. Big time.