Quality Inn & Suites

Let’s see what can I find that’s good about staying here. Although relatively inexpensive we showed up to the no towels in the room my brothers room wasn’t ready at 4:30 PM leaves little something to be desired. No towels in room at 5 pm. Went down early in the morning and there is a complimentary coffee in the lobby as the breakfast not open yet. Nothing in the coffee pot and person behind front desk on a personal cell phone. The price for the room was good but, must be an older hotel. No ceiling in the elevator grounds a little dirty, broken ice machines around the complex. It is a bed and shower.

If I could give it a zero I would, Bottom of the barrel.
They leave a HBO program schedule in your room, but they don’t have HBO. The first room we had the heater didn’t work. The next room had no fridge or micro​-wave​.So I went back to the first room and moved them to my room. Housekeeping service is extremely poor. They didn’t even come at all the second day. On the third day I had to go to office and request cleaning service, They half ass cleaned, didn’t leave any soap and took the toilet paper holder with them.
This place is for sale, it was a Choice hotel when we booked it. Now it’s definitely the wrong choice.
Don’t make the same mistake I did.

UPDATE: So we checked in like hotwire said we had to. First they gave us room keys that didn’t work. After going back and waiting in line a second time for almost 10 minutes we got room keys that worked. Now since some of the reviews said bed bugs I immediately checked the bed and yes their were bed bugs! Found one sitting right on top of the sheets. Luckily hotwire refunded us our money since we had checked in first like they said. The manager then tried to tell us that it wasn’t a bed bug but I knew they would say that. They will never admit that it is anyway. I’ve been to 3 hotels where I’ve found bed bugs and in every case the manager tried to say it wasnt.

Terrible. We actually stayed at the Econo Lodge, it was part of the same company/​building. We found broken glass and a dead cockroach literally minutes after they «cleaned» our room. We had terrible customer service (except one lady), management was rude, check in was almost an hour late. Which was impressive since check out was at 11 am and check out wasn’t until 4pm. They said they were low staffed, and, not to sound rude, but not my problem. five hours is more than enough time. There were no big towels, just the towels they use as mats outside the shower. It was advertised that there were mini fridges and microwaves, which there weren’t so I wasted a couple days worth of milk. At 830 am someone knocked on our door to clean our room (woke up our sleeping baby) even tho we had another two hours. Breakfast was okay and that’s the only positive thing I have to say about the place.

Good for the price. Free breakfast with a hospitable staff. Across the river from the French quarter, but that was better for us as we are not big drinkers so we were able to be where it was a little more quiet.
It is only an 8 min drive to the French quarter and very easy to get there and back.
Breakfast was good, eggs biscuits and gravy sausage juice and coffee. Sausage was a bit of a mystery meat and hurt my stomach. Skip that. But biscuits n gravy were delicious.
Room was clean, big flat screen tv and linens were fresh.
We were able to book online thru travelocity top secret deals link for 120 $ for two nights. I would stay here again.
There is plenty of amenities and food close by. But as with anywhere in New Orleans, I would be careful going out at night.

Disgusting. Dirty. Rundown. Unkept. Unmaintained. Motel 6 is better than this LOW Quality Inn.

The worst hotel experience I have ever had. Cancelled our room reservation because they overbooked a hour after we drove 12 hours to get there. No customer service. Real review by a couple going for NYE and playoff game. Avoid this place at all cost… also recommend not using Expedia because this hotel messed up multiple guests rooms that checked in at the same time.

Bette Davis said it best, «What a dump»!
Quality Inn & Suites … really? Better stated «No Quality — Crappy No Suites Hotel» is more accurate. The pics of the property are great, the description of resources, services, etc. are also great. The truth is … none of this is accurate. Here are just a few 1) Warm water showers if you’re lucky, and didn’t change after I called upon settling into my room. 2) In three days, ZERO maid/​cleaning services rendered 3) breakfast … well if you get there are 6:00am I suppose «something» will be there for you. Good luck beyond 8:00am. 3) Service personnel at the counter … well let’s just say that they act like they would rather be anywhere else than behind that counter.
On the positive note, it cost $ 100.00 per night which wasn’t that bad relative to downtown prices, however, $ 35-​$ 45 should be the price range. Oh yea … staying at this hotel made the 10 hour flight home something to look forward to! Finally, do yourself a favor and read the reviews before you decide to book this hotel … I wish I had.

This place is horrible. This was the second time we’ve stayed here. The first time was only okay. The second time, the room was disgusting, their customer service is abysmal, and they don’t care for their guests.
At 11:30pm we complained about the loud music at the party in the bar because we needed to sleep. The girl at the front desk had a horrible attitude (and had every time we had talked to her about other unrelated issues). I was told the party had already been booked, but it would be over soon. Unhappy with that answer, I asked to speak with the manager on duty. The manager said basically the same thing, that the party would be over in an hour, and kept saying they had booked the party prior to the change of either ownership or management the previous week. I had booked my room five months prior as part of a 50+ person group and interpreted her response as disregard for the hotel guests who are trying to sleep. I asked what she was going to do for us. She said I was the only person who had complained. I left and returned with three more. She told them the party would only last an additional 20 minutes and later 30 minutes despite having told me it would be finished in an hour. She contained to ignore the hotel guests in favor for the party. We threatened to call the police and she didn’t care saying they wouldn’t do anything. When talking to 911 they were very receptive because they could hear the music in the background from the hotel lobby. Police quickly responded. The manager decided to leave as police arrived and told them the same thing about the party being booked and then said the party would be over at midnight (it was midnight) but the loud music persisted. The police immediately walked to their DJ and had him kill the music, telling them the party was over. He later said they aren’t allowed to have a DJ without an officer on duty.
Police said they have had nothing but problems since the hotel changed management or ownership. They let us know that if they turned it on again to call them and they would be right back. +1 for Gretna police.
I will never stay at this hotel again, even if our group chooses to do so.
UPDATE:
The night this all happened the manager said she’d give me s 10% discount. That never happened. I ended up going to my credit card company and they issued a chargeback.

DO NOT STAY HERE. THEY STOLE MY FATHER’S IPAD, PHONE CHARGER, AND EVEN HIS MARDI GRAS BEADS. When he went to the front desk three times, they said they would call him and never did. We suspect housekeeping stole his spare room key and gave it to a friend seeing as they took his spare room key as well. This is the kind of thing people should not have to worry about. Please do not stay here.