Quality Inn Tower Hotel

I wish I could give this place 0 stars it was by far the worst hotel stay I have ever experienced. When I first checked in I was told I would be able to have a late checkout since I’m a choice member, my last night there I called down to say id be checking out late, the woman at the front desk told me that would not be possible and that no one does that. The manager called back around 1 in the morning to say never mind go ahead an check out late. Housekeeping then started banging on our door at 8 am after taking our do not disturb card away. We told them we were checking out late and to go away, only for them to return banging on our door 5 minutes later. I called front desk only for them to tell me I can’t check out late and no manager was even on duty last night at 1am. The staff also made breakfast uncomfortable, like they were doing us a favor offering only cereal and toast. Our hotel room was also disgusting, it smelled like mold, had no toilet paper, soap or Kleenex and there was an empty bag of drugs under our bed skirt! The housekeeping would stand right in front of our window and stare in every morning like we were zoo animals and the management made excuses for them doing that. This place is extremely racist toward Caucasian people. DO NOT BOOK HERE!

Never again will we stay where friends are staying without checking it out. I have never, ever stayed anywhere even close to being this disgusting! The only thing I can say is the bed was comfortable. The staff was mediocre at best. The b*tch at their putrid free breakfast gave off a ‘freshly released from prison’ vibe and treated guests like intruders. She barked her request to see room keys to verify that we were entitled to eat their slop (ugh…no thanks!). However, she exchanged pleasant small talk with what appeared to be family or friends who come in for a free breakfast daily (eaves dropping on their conversation because no legit guest dared to speak out loud!) Having heard another guest complain about finding a stranger (not staff) in their room when they returned. I did NOT want their housekeeping staff to «clean» my room (if that was even possible) but I did want fresh towels. I handed my towels to the housekeeping staff and let her know that the room did not need cleaned, just towels replaced. She assured me that she would replace them. We returned around 2am and found the bed made but NO towels. How in the world could that even happen?!? There were no towels available at the desk (couldn’t call because the phone was broken). So we both dried with a hand towel. It is filthy inside and out, staff is beyond rude… I’d have rather slept in my car.

DO NOT BOOK HERE
We booked a room at this location during a last minute vacation to the NOLA on Labor Day weekend 2014 BIGGGGG MISTAKE!!!
Upon arrival my travel buddy and I were greeted by the please guest Services representative. The lobby was clean and presentable as expected. We received two room keys and the location of our room (which just so happened to be at the farthest corner of the property). Once we made it to the room the electronic key cards did not work. Sooooo I trekked back to the front desk. After getting the key straight we entered what appeared to be a standard budget hotel room. We had no idea what rude awakening awaited us.
The room reeked of cigarette smoke and filth. Stains covered the carpet, chairs and bedding. The bedding also smelled like cigarette smoke. The dark maroon colored bedspread was riddled with an assortment of stains. The skirting around one bed has a dark splatter that looked similar to vomit. I phoned the front desk to complain and the rep agreed to contact housekeeping to change the bedding right away. While waiting we began to poke around the room only to discover more disgusting finds. A runny toilet that won’t flush is useless. The sink had an awful drip accompanying the runny toilet. Cobb Web filled corned along with mildew and mold Yuck.
Fed up I requested another room … We were given another room immediately. Needless to say the room wasn’t much better that the first. The ONLY good thing about the 2^nd room were the beds. Our room keys were also deactivated prior to check out resulting in another trek to the front desk. A disgusting layer of power/​dust was behind the nightstand which we saw when looking for a plug. Also the hotel phone in the room did NOT work. We had to place large bath towels in the tub to shower since the tub looked sickening.
Never again Quality Inn of Greta, LA will you have me as a customer. Things like this occur due to a failure to manage or train your people properly. Just because you are a budget hotel do not give you the right to disregard basic standards of service and cleanliness. I’ve never experienced these type of service failures as an avid budget traveler.
P. S. GET IT TOGETHER Quality Inn because there was nothing quality about my stay.

This place was selected after the B & B at which we were going to stay told us we couldn’t bring our 10 month old. Scrambling to find something on the second busiest weekend of the year in NOLA was a challenge and we wouldn’t part with upwards of $ 250 a night – which was all there was left to choose from. At any rate, the hotel (motel) was okay if not for the fact that the room reeked of mold. Also, there was no convenient way to get our stuff up to the room. There was an elevator on one side, but not on the other so we had to lug our stuff all the way around the structure. With the additional money we ended up paying for the cab, it probably would’ve been more cost effective to stay somewhere in town, even if it were a little pricier.

During Jazzfest weekend, this was one of the only hotels available in the New Orleans area. I had stayed here before and vowed to never return. Unknowingly, I booked this hotel again this year and didn’t realize it until we pulled up. I will say this, it was much better than the previous visit. The room this time seemed to be of an entirely different century than that previous room. Don’t get me wrong, there is nothing cutting edge here. Basically, it served the purpose of a one night stay.

Front desk is amazing super nice and helpful!!! Room is gross! Bathroom door won’t close!!! Won’t not recommend at all !! They are lucky to have super wonderful workers!!!

We stayed the night before a Cruise to use their Park and Cruise package. We had a room down the road at the Holiday Inn than ended up getting given away (long story) so we found this place at the very last minute (9:30pm), getting their last rooms. The hotel is OK. What was impressive was the front desk staff. Although they were constantly over worked with lines of people, they never once treated anyone poorly. The management here needs to 1) give their front desk staff a raise for being so good at customer service and 2) hire more front desk staff to help with the long lines and calls.

Upon first glance, the place doesn’t look so bad. Don’t be fooled — there is nothing «quality» about this place.
I checked in around 1:30am after a long flight and already being away from home for the week. I had to call Security twice (from my cell phone because the phone in my room does not work) to have them speak to people that were arguing and smoking right outside of my doorway. Security came quickly and is very nice, but this review is about my overall stay — not the people.
When maid service came they did not replace any towels, nor take the ones on the floor that were clearly already used. There are cigarette burns in the blanket that is over my bed.
Rooms were said to have a microwave — non existent in my room. Also just noticed that the refrigerator doesn’t work — there go my leftovers from last night.
Being on the first floor near the parking lot has been horendous. It sounds like large trucks go up and down the parking lot all night, and I can see out to the parking lot not only from my peep hole, but from the space alongside the door and the door frame. You’d think this would mean my door would shut with ease — I have to slam it every time I leave to make sure it is shut.
In terms of food, I’ve only tried the free breakfast, which tasted like bleach.
It’s also too expensive for what you’re getting — 2 of my nightly rates were $ 200.
I was originally scheduled to be here until Friday — I am leaving on Wednesday and checking into the Holiday Inn down the street. Avoid this place if you can. Only reason I reserved here in the first place is because everything else in town was sold out.

This place is a dump. Waited for 20ims to check on. Here were 4 ppl behind the counter, but nobody to attend to people waiting.
Their restaurant was terrible.
Room is disgusting.
Run away from this place.
First experience in nola is not looking good.

I arrived to the hotel at about 8:00 PM. I was greeted by a young lady who just seemed so bitter about working this evening. As I entered the room, it smelled musty (a bit strange since it was freezing that evening) and the light switches didn’t work. I called up for towels (there was only one) and she told me I had to come down and get them myself because she was alone. I noticed rusty towel racks, paint peeling, and wear and tear in the room. The neighbors we had were up all night stomping through the corridors and talking loudly in their rooms, making sleep close to impossible. The following day we enjoyed the sights in New Orleans and upon arriving back at the room, found that there were NO towels and still a musty smell. The noise continued that evening and I chose to leave early and the young man who was at the counter really couldn’t give a rats ass if I stayed or left. The staff seriously needs an attitude adjustment! DO NOT RECOMMEND!!!

I booked this room because it offered packages with that included parking and shuttle service to and from the New Orleans cruise port. We stayed in a newly remodeled room and it was very clean. The only problem that I had were the front desk clerks when I reserved the room and when I checked in were both rude and unpleasant… to the point that the manager came to the room and apologized and gave us free vouchers for dinner. Hopefully customer service will be improved the next time that we stay.