Pizza Hut

Horrible experience…30 minutes after the waitress took our order still had not received drinks. we had to get up and go get them ourselves. another hour late everyone still did not have their food. after being there 1 hr 35 minutes I left hungry, could not get my salad. manager was useless…

Absolutely the worst service of any resturaunt in Griffin.
The wait staff are very unprofessional and management doesn’t seem to care about their lack of service as well
Avoid at all costs.

This place is the worst in Griffin. I ordered online and was given a delivery time of 1 hour, pretty standard, well the pizza was late, called the store and the girl said my pizza had just left. I asked about a discount, mgr gets on the phone and is no help, told him not to worry about the discount and hung up, 30 mins later still no pizza, call back and the girl I spoke w earlier tells me my pizza is on the way. I literally live 5 mins from pizza hut my pizza should have been way before now, mgr gets back on the phone and tells me he CANCELED my order!!! Wtf??? HORRIBLE CUSTOMER SERVICE!!! The ONLY reason there is a star up there is bc they made me select it

Disgusting amount of grease. I find myself in here occasionally and the service is a joke despite the restaurant always being empty. This time we got it to go through the drive-​thru, put it in the backseat, and when we got home all of 10 minutes later, we discover a huge puddle of grease in the seat. Scroll past the stock photos on the page to see the ones I uploaded.

No clue about the dining-​in service, but delivery is always quick. Quick for to go orders, as well.

this is the absolute worst place to eat. the service is horrible! awful awful awful!

I don’t particularly care for the pizza but the wings are UH-​MAZ-​ING ! We usually get the 24 pieces half mild, half honey barbeque. It’s delicious. I hate how they charge for sides, even though they suggest it. But the taste of the wings beats it.

I am so glad I have
as an outlet to vent off steam. I just left Pizza Hut in Griffin and I am disappointed. Every time I have been here there is an issue. Today I ordered a pizza with wings and placed the order for pick-​up (online). I was at the drive-​through on time and paid the cashier. She handed me a pizza that was as dry as a bone. This happened the last time my wife and I visited, but we didn’t check it until we were home, but this time we made sure to look at it.
I handed the pizza back to the cashier and told her it looked horrible. She got her manager to come to the window and he would only offer to re-​make the pizza. I was upset and shocked because the whole point of ordering online and paying via drive-​through is to save time and get the food home. Now he is asking me to wait so they can remake this pizza, which wouldn’t be an issue if he did something (anything) to try and regain the customer satisfaction that has been lost.
I pulled up and let the person behind me check-​out. I waited for about 10 minutes; while waiting I could hear the drivers talk about smoking weed and whatever else they were going to do for New Year’s Eve. I then went inside with my cold box of wings for a refund. I waited an additional 15 minutes inside before someone asked to help me. When I told him I wanted a refund he got the manager to come up to the counter and he said he would re-​cook the wings. I could not believe it… unreal. Now he is asking me to wait even longer. I got my money back and left.
On the ride home, I called the store and asked for the general manager but the assistant manager was the only person working. I complained to him again and his only response was to ask if I wanted the food recooked and I could come back and get it (and pay for it). I asked him if that is the process to try to make their customers happy after they just drove 20 min, waited 25 min, and drove 20 minutes home with no food. I wasted over an hour of my life and I will not do it again with them. I would not recommend this location to anyone. The employees do not seem to care and the product which is produced is awful.
UPDATE 7−14−13
My wife was tired of another pizza place and suggested we try Pizza Hut again… here is how it went today…
Today I placed a pick up order and when I drove up to the window I waited about 5 minutes before I started knocking on the window and honking my horn. It took another 5 minutes for someone to come to the window even though employees were walking past and looking at me while I knocked and waited. Do not go here… the service is horrible and half the time the food is bone-​dry! I should have known better than to go back… nothing has changed and this location is absolutely horrible!!!

The thing I like about Pizza Hut is their food is consistently good. I may not be from New York and had «real pizza» as everyone says, but I think Pizza Hut pizza is great!
I dropped in yesterday evening (4^th of July). It was slow, and a little short staffed as we had to wait 4 or 5 minutes to get seated while the hostess got food, rang it up and took care of a take out client first. There were lots of booths available, but the same slow hostess tried to seat us at a «fishbowl table» (you know… the tables in the middle of the rows that people at booths stare at because they have no privacy. thus fishbowls). There were several booths open right next to them as things were not busy and we were the only customers waiting to be seated. We immediately declined the fishbowl area and asked for a booth which the hostess gave us to begrudingly. She was as friendly as a rattlesnake.
However, once seated our waitress (Jeanie? Jennie?) was there quickly and HER customer service was excellent. She took our order quickly, got our drinks right out and our pizza came out piping hot and wonderful. This waitress is what saved the rating on here, along with the A++ pizza. It would have been four stars, if not for miss sour puss hostess. The restaurant was clean, nicely decorated and comfortable. I would come back again. :)
Note to file: If there are booths availabe, people don’t want to sit at two wooden tables shoved together if they don’t absolutely have to do so. While we understand the hostess tries to seat people in all zones so the tables are evenly distributed among the waitress for tips, that is not our problem. We are the customer. While we understand, we don’t care… we want to sit where we ENJOY our dining experience… not tolerate it, or worse, despise it. Just FYI.

Typical fare for this kind of restaurant. Servers are the key; Brandy is my favorite — sweet &very efficient.