Groton Exchange

Last winter my Mom’s vehicle displayed the tire light meaning it needed air. I was in Groton taking her to a doctor’s appointment following her heart issues; I was totally flabbergasted to see their air vending machine in a snow bank, behind about five parked cars at the end of a partially-​shoveled sidewalk. I spoke up only to be told to leave. Once again my Mom went to the doc a week ago I needed gas. All the pumps in this Shell merchant had a tacky yellow card/​notice covering all the self-​pay card scanners. What is this? I’m glad I didn’t have use the restroom in this non-​convenience store. Terrible.

They don’t allow you to pay at the pump anymore, won’t go here again. I noticed I am not the only one to be disappointed by this place.

I liked the owner with his white rasta look. the gas was about fifteen cents higher than anywhere else. that was okay because they seemed nice. I lived in Groton but now only visit friends. so for quite a while I would drive an hour over to Groton, I’d pull in – fill up my tank. buy some food. use the restroom. it’s all good. No it isn’t — they got crazy on the bathroom thing — as opposed to Mobil or McDonalds or any place that actually does business. this guy put some crazy remote buzz in lock on the doors so you have to actually go buy something first. not that I wouldn’t. So, that went on for a while. it’s all good. but then the other day I go buy something. and oh – now we don’t have any public restrooms.
The guys working there were flying paper airplanes laughing. and kind of seemed amused at delivering the bad news. I could only think of the poor young mother with a young child needing to go and getting that same arrogant attitude as her kid is squirming. I could only think what an #$$ this guy is.
I have a few rules of doing business. I make a lot of money and do a lot of business by the way… rule number one is reciprocity. That’s what makes businesses great — and that’s also why businesses fail. I will never go to Groton exchange again. If I run out of gas in front of the place I will walk 4 miles down to the AL PRIME on 119 just to give them the business because they are fair. they are nice. and they have a bathroom if I need it. they don’t even make me buy a snickers bar first as ransom! I will never go to Groton exchange again. And your shouldn’t either.

I don’t want to give even one star… any place that will take your money and not let you use a restroom is bush league… i will never go there again…

Unbelievable! They changed their policies for their bathroom to employees only. Worst mistake ever! Will visit the other two gas stations on the way into Groton instead which have bathrooms for their customers.
Price of gas is not the best in town. In fact it is at least third consistently.
Pizza is worst in town. Bruno’s up the road is way better.
Also they have a good size Dunkin Donuts. No more visiting for here with the kids on Saturday morning before sports because of the bathroom situation. Don’t want to get stuck with the kids needing to go to the bathroom.

So at 9:57 pm last night I filled up my tank, then went in to use the restroom. Lights were on everywhere. Noticed signs on restroom doors that restrooms were for paying customers only. Figured no problem. Just spent $ 34 on gas. NOT! Door was locked. Asked guy at desk for key and was told I couldn’t use restroom because it had just been cleaned. As soon as I stepped out the outside lights went off. Avoid if at all possible.

Poor service. If they tell you your food will be ready in 30 min you should double the time. Pizza is just ok there are better alternatives in town
I would avoid

I’ve been going to this place for two weeks since I moved to the area. Each and every time I go there the idiot behind the counter, Paul, is rude to me. He has made advances towards me wife and looks at her inappropriately! Go elsewhere!

Don’t believe that they frequently run out of gas? I’ll just update this every time they do.
4÷25÷2012
4÷29÷2012
5÷19÷2012

I had the exact same experience… Stopped in to use the bathroom and they refused to let me in unless I was a customer. I’ve probably been in there a dozen times before. Really? Go up the street to the CVS they are much nicer there.

So my husband and I drove from Topsfield to Pepperall on Saturday, November 5^th to buy a truck, we stopped at Groton Exchange for coffee — we became customers. We used the bath room, talked to other people, etc. Today, Thursday, November 10^th we went back to Pepperall from Topsfield to pick up the truck. I needed to use a ladies room so I asked my husband to stop at Groton Exchange to use the ladies room. I walk in without my pocketbook in my work clothes which are professional work attire around 4PM, I went to the counter because we learned on Saturday that you have to be buzzed into the restrooms, good policy. Anyway I asked the young lady behind the counter if I could use the ladies room and she mumbled «first you have to prove you are a customer» I said «I am a customer» and she said «you have to buy something» and then the man behind the counter, I will call him Mr Dredlocks said «just buy something for 30 cents. Needless to say I walked out. I did not go in there appearing drunk, drugged or dirty, I am a 54 year old professional and I was treated with the least amount of dignity possible. Groton Exchange and Mr. Dredlock get a grip. You missed out on us stopping back and not only filling up the new truck but my car as well. So as a previous customer sick your bath room under your dredlocks