Fazoli’s

I have visited this location several times, but this particular Monday was terrible. They were extremely busy, so we waited for about 10 – 15 minutes at the counter before we could order. While we were waiting, two women stormed up to the counter shouting that they had been waiting for over 20 minutes for their food. A few officers came in and ordered food after the women, and their food came right out. These women were livid. The staff appeared to be confused about what to do. There is clearly a lack of training when it comes to the employees. While I was ordering my food, the young woman at the register did not seem to understand what I was trying to order. Her confusion was frustrating because she was not listening. Once we finally finished ordering, I went to find a place to sit. Again, the restaurant was crowded. I sat a one of the booths. The booth behind mine had a sign on the table saying not to sit there. As we waited for our food, one of the ceiling tiles fell. There was a leak, so water was just sitting on top of the tiles. The water flew all over. My mother was sitting closest to that side of the booth and water fell on her. At this point, I told them we wanted our food to go. One of the women from earlier came over to us and informed us that before we got there, a customer told the staff that the tile was getting ready to fall. This was the worst experience I had at this restaurant. The service was bad, the food wasn’t good, and the restaurant was not clean. Before we left, a manager did come out and talk to us. She was professional and apologized for the experience. That was great, but it did not make up for the employees and the condition of the restaurant.

Easily better than Olive Garden any day of the week. Always hot and fresh food including their breadsticks. I was pleasantly surprised at how positive each of our experiences have been at fazolis

Food is always made fresh so it takes a little while but totally worth it! I just wish there were more locations!

Our food was horrible and the service was absolutely terrible.
I would avoid at all costs.

I really was not expecting much coming here, frankly I did not know what to expect. I wound up loving it! Not because the food was the best, but I love the idea of italian fast food. We got a large pizza which was fine, the salads are great, I love the all you can eat breadsticks and the noodles and chicken parmesan are also good. Their desserts are great and everything is made to oder fresh, fast and at a great price. A nice change from you fast food burgers!

This is the only Fazoli’s left in the area :(while service is painfully slow, you’re getting really fresh, hot food! Staff seems very nice, too! Just give yourself plenty of time for service!