I can’t speak to their sales but their installation guys are top notch and will get you in and out in a jiffy for a reasonable price. Last week I had a part go out in my door lock which the dealer had quoted me $ 250 to install, and was told would take about 4 hours. These guys had it in and repaired in a little over an hour and only charged me $ 45.00!!! They also replaced my buddies XM radio antenna in less than 2 hours for around $ 75.00 bucks. I am thinking of putting in a rear view camera and a nav system in my car and will be going here first to check on prices before I go anywhere else.