Allen Toyota Scion

It’s really funny that we all, as customers and /​or consumers sometimes tend to write reviews quickly reflecting the negative much more than the positive which ultimately makes an establishment look terrible through the readers eyes.
Please note that this review only reflects todays current situation and in no way implies that every visit I had here was terrible. With that said I will also do my best to post positive reviews for this location upon my future visits.
Today Service Representatives seemed worn and tired. This was from the welcoming representative to the Service Desk representative. But what pushed the button into a «Fed Up Friday» level was that I scheduled the appointment so that I wouldn’t have to wait all day for the service to be performed. The Service Representative squashed that by informing me that they have no idea how long it would take but looks like 1, 2, or 3 hours or longer, even with a scheduled appointment and waiting for the completion of the job on the lobby. And this was all done with a seriously negative attitude. The receiving representative provided the same attitude upon releasing my vehicle to them.
I arrived at 1:30pm my scheduled time and its now 2:30pm. I will follow up with the actual completion time when my vehicle has been released to me.
Perhaps Fridays may be considered a day of avoidance for service at this location? I hope not. Stay tuned for vehicle release time.
I have officially reached the 2 hour mark for wait time. It’s now 3:30pm. Stay tuned for vehicle release time.
Vehicle released @ 3:54pm.

Excellent Service Dept Staff, will update to the 5^th star if the service proves to be done right the first time out.
Clean, helpful staff and very expedient 20k mi inspection…

My wife and I travelled 350 miles to purchase a certified Toyota vehicle. Allen Toyota had the vehicle in the color that we wanted and low mileage. We agreed to their price and planned to pay cash rather than financing. At the dealership’s request, we obtained a certified official bank check for our payment. Our salesman was the best that we have ever met. We thoroughly enjoyed meeting with and working with him. The gentleman that handled the final paperwork was very pleasant, but he neglected to advise us that they would be holding the vehicle title for 10 business days until the CERTIFIED check cleared! He gave us a document for their in-​state title application and claimed that would contain all the information that we would need for our (home state) registration. That turned out to be incorrect, as we had to have the «original» (out-​of-​state) title to reregister the vehicle in our home state. After wasting an hour in line at our home tag office and finding that out, I called the same gentleman who THEN disclosed that they had to hold the original title «until our check cleared». (He obviously had known when we had paid that we would need their copy but did not disclose their policy to hold the title, but rather placated me with their application form «that had all the needed information.») He advised that our check had already cleared, so he would have the title sent via overnight delivery and call back with the tracking info. He did NEITHER. Having still not received the title ANOTHER week later, upon further followup, I was then told that the dealer holds the title for 10 business days, even after payment with CERTIFIED funds. Yet again, this did not correlate with what I had been told earlier in the week («title delivery after the check cleared»). They also did not provide a temporary «drive out» tag to suffice until I could get the vehicle registered in our home state. Being from out of state, I thought their procedures did not provide for that, but again I was wrong in trusting them to know/​do their job properly.
Summarizing, we paid cash for a vehicle two weeks ago, and I still do not have the title in hand or temporary tags to register or legally drive in my state. Our salesman was the best ever. However the paperwork manager’s lack of communication, misinformation, and lack of follow-​up after promising to do so have soured this experience. The finance lady who ultimately got involved has finally tracked down the title and has promised to have it delivered this coming week. She is the first one to take «ownership» of this problem. When speaking with the general manager, he apologized meekly, but mostly defended the dealer’s policy and the final paperwork gentleman who should have made the disclosure to begin with. Have emailed the dealer’s owner who has never responded. Have purposely left names out of this review, as wanted «just the facts». As I told our salesman, this was a replacement vehicle for my wife. Now looking for one for me, and I would have gladly traveled the 350 miles again to deal with him. However, the rest of the experience and unnecessary hassle has turned what was initially a positive experience into a negative.

Love my 2015 Toyota Tundra SR5 DoubleCab 5.7L V8!!! Awesome experience when I was there and got all of my finance stuff said and done with in only two hours. Can’t wait to buy another Toyota tundra in the next 15 to 20 years

Had the greatest experience till this pass Friday.
Purchased TWO (2) vehicles from this «ALLEN TOYOTA» and I must tell u. I was impressed.
Now this past Friday the 13^th. Everything change. Dealt with Salesman Leo and George. His supervisor. And the experience was horrendous.
LAST TIME DOING ANY KIND OF BUSINESS THERE.
Customers service skills when out the door that day. I guess the «ghetto» came out of all the employees there that day. DONT WASTE YOUR TIME. THEy have a hand full of good folks there. But most just are not worth the time.

Was doing a road trip in my 2013 Toyota Camry SE from Miami, FL all the way to Austin, TX stopping multiple times on the way. Stopped at Gulfport, MS to visit a few places hit by hurricane Katrina in 2005. When we pulled into the hotel parking lot at night, heard a clank sound on reversing and braking. Only on reversing and braking. Had dry mouth on hearing this because you don’t want to hear any such sound on a long road trip especially when only 50% of the trip was done. Had no option but to take it to this dealership the next morning. Very pleasant experience. Was quickly written up and ushered into the movie theatre like service area (free popcorn and coffee). After 30 mins was told that front brakes had a problem which was common with the new Camrys and that it was being dismantled and lubricated properly. After 20 more mins, car was delivered. The noise was gone and I was relieved. No charge. Thank you Allen Toyota, friend of the lonely traveler. God bless you and your employees.

One of the only places where I do not mind waiting. Their customer service is outstanding and their waiting area is large with lots of room, couches and desks for hanging out or working.

After email George back and forth for about 2 weeks I decided to make a decision. George passed me on to Rich. I test drove a car and went inside to talk. Rich told me «I have the deal of the century for you» That «deal» was 800 more then the price George quoted me in email. I pointed this out to Rich and he said «I didn’t know you already got a quote» I was thinking «it shouldn’t matter.» He told me to wait and he went back to speak with Jake. Came back $ 140 less then original quote on a car I wasn’t interested in. I told him I was tired of playing games and I was leaving. Rich told «what difference will it make? It will be only a few dollars more per month. I’m just trying to get a couple of bologna sandwiches on this deal» I got up and walked out. Picked up the phone called another dealership and signed a deal an hour later.
Words of advice — do yourself a favor and shop around — it will be worth it.
Advice for Allen Toyota — don’t take your customers for granted. If don’t make the sale your competition will.

Jim Ferguson and everyone at Allen Toyota was so helpful! This was my first car buying experience and I can honestly say it was nothing like all of the horror stories I’ve heard. I did my homework and they had the best prices and incentives in 3 states!!! New or used. They went over all options with me to work out a deal that was absolutely perfect! Jim really knows and loves toyota! I would highly suggest them when you are looking for a new car in the future!

I was supposed to meet up with a salesman named Jeremy but was late because of traffic. When I arrived to the dealership, I talked to the receptionist and she called him and said he will be with me shortly but after waiting for an hour I decided to leave. I wish the salesman would have just told me to reschedule instead of making me wait but this place isn’t going to get business from me.

For whatever reason, my windshield washer pump broke, and so I called around for prices to replace it. For a 69.00 pump and a half-​hour labor, the Allen service department quoted me a whopping 316.00 !!
I had it replaced by Japanese Buggy Works for 130.00. Still a bit steep, but for that price I got the oem Toyota pump and kept my clothes clean.
I want to start looking at a new Toyota soon. I love my car, but not the dealer. What a quandry.

Jim Ferguson provided wonderful salesmanship and excellent customer service to my mother! Our previous two vehicles were purchased through Allen Toyota, and we decided to go back there first when it came time to trade them in to get my mom a new vehicle. Jim was very thoughtful and took his time explaining the redesign of the vehicle my mom was interested in; he carefully explained all the buttons and controls during the test drive. Jim and the appraisal team gave my mom a deal she was very happy with, and the finance team conscientiously went over all the paperwork with her. When it was time to drive off with her new car, Jim once again went through all the features and answered any additional questions my mother had. The entire Allen Toyota team is great, and I would very easily recommend them to anyone in the market for a new vehicle. Definitely ask for Jim Ferguson when you go!

Chuck, Mike, whatever your name is… It is what it is. No, I’m not contacting you. I bought my vehicle elsewhere. For MUCH less than your guys were trying to get from me. Truth hurts.