Autozone

They are always very helpful, professional and go above and beyond. As a woman I appreciate that they don’t talk down to me or try to sell me things I don’t need like a lot of other places. This is my go to auto parts store.

I can’t believe anyone would give James a bad review! One of the most helpful and knowledgable people in the store. He is always willing to dive right in and give a hand with headlights and tail lights! The last time I came in to get my wipers replaced, he looked up the sizes for me, offered to put them on, and went out in the pouring rain and put them on for me! I tried to give him a tip but he refused and said «we are here to help» Thank you James for all of your hard work. It’s because of you I will continue coming back to this store for all of my auto needs!!!

Have James the parts manager go through communication, and customer service training classes so that he is no longer complacent in his position to the point where he forgets to puts the customers first and treats them as though they are a burden to his day versus the reason for him being in the position that he is in within the field that he chose. Not to mention giving him a lesson when it comes to integrity so that he won’t lie and say that he is the only person in the store when someone calls to raise awareness of a concern that they felt need the attention of his superior in regards to his actions ESPECIALLY when I just left the establishment and knew otherwise.
But he got my brake light in for me so he gets a star for that.

Excellent customer service, thank you James! Called on my way home to confirm they had a replacement headlight and asked if they would be nice enough to install it for me onsite. Sure enough, the light was in stock and James was willing to get his hands into a tight spot to help replace it for me. Nothing better than helpful, friendly employees that like their job and are good at it. Thank you, you’ll certainly get my business again!

Excellent service, the technicians are always available and they know exactly what you want, when you want it. Great job Auto Zone! That’s why you have been around so long.

So here’s the story: my brake light went out and I’ve gotten a «warning» years previously for my brake light being out so I was super paranoid about getting pulled over and having to deal with that again.
SO I looked online and was able to purchase the brake light I needed from Autozone and pick it up in store. Prior to ordering, I called and asked if I could pay to have it put in my car. I know this is something simple but I’m a noob and this was the fastest way to get everything taken care of. The guy on the form was very nice and informed me that they do it for free as a courtesy. Well that’s awesome!
I came by during my lunch hour and the brake light was ready for me. The whole thing took less than ten minutes. I’m very pleased with the experience. No this isn’t some difficult car issue, but Autozone just made my life a lot easier, so I thought I’d let everyone know.