Pizza Hut

This Pizza Hut establishment is the worst ever. The customer service is horrible. The delivery time is horrible. The manager I spoke to on the phone is lost should be fired or demoted.
I ordered a pizza with wings at 9pm. The lady told me that my order would take 1hour. I never recieved it. In top of that they didn’t even have my correct phone number down. This Pizza Hut should be closed down. Maybe a Wendy’s should be built in its place. And all the people that work there should go find another job because clearly they do not like their current jobs.

The delivery was over 35 minutes late. Pizza was cold. Wont order again from here.
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Tried again and failed again. This place is simply ridiculous. Delivery took 1hr 30mins. When I called to get a status after 1hr 20mins, she rudely told me with an attitude that he left and hung up on me. When the delivery guy finally showed up, I said «an hour and thirty minutes!!!» And he replied «I know» and laughed.

It’s pizza Hut what can I say lol. Minimal wage workers and cheap food. For last minute it does the trick. Especially after a few drinks. Lol… well now my review says they suck they got my order wrong. What to expect out of minimal wage workers. Then ppl have the nerve to ask for minimal wage to go up.

Ordered twice in the last 2 months. Both times the orders were wrong. The first time got only 1 order of cheese sticks when 2 were ordered and the pizza had the wrong toppings. Called and the girl who answered was very empathic and seemed sincere in her apology and told me her manager would allow us to get a credit or send it out. Since it was for someone we asked for it to be sent out.
Tonight was the second time where bread sticks were wrong. Instead of offering to bring them to me the girl (sounded like the girl from the first incident) said her manager said she’d only give me a credit because the wait time is too long…
Looking at the other reviews it seems like it was a mistake to order from this place. Shame.

Ordered a carry out here for Super Bowl Sunday. That was MY mistake. But, my mistake aside, I am still amazed by the poor service. I can’t comment on the food because I had to cancel my order. Placed order online, showed up at the quoted time it would be ready. Stood for 30 minutes in a crowded lobby full of angry customers until I was even able to speak to someone at the counter. So 30 minutes after my 16 wings (yeah, didn’t even order pizza – just 16 wings which take 3 minutes to cook) were to be done, they hadn’t even started my order. The lady in front of me had been there waiting over an hour after the time they quoted her. If I put all the craziness aside seeing as how it is one of their busiest days of the year, and just reviewed them on customer service, it would still be one star. The woman at the counter kept telling everyone that she isn’t personally responsible because she just got there. Employees were avoiding the counter like the plague so they wouldn’t actually have to speak to irate customers. And there was no supervisor or manager anywhere to be found to help manage the crowd or talk to their customers. People would ask how much longer the wait would be so they could gage whether it would be worth it to wait or not… and they couldn’t even predict a time. 10 minutes? 2 hours? No one had a clue. What a mess.

I’ve ordered twice from this place. Not impressed. Both times it took over an hour. The second time, the pizza was cold and it was the flattest, smallest looking pan pizza i’ve ever seen.

This Pizza Hut is the worse, Pizza Hut I have ever been. We ordered buffalo, wings barbecue wings, and garlic Parmesan wings, and it taste like crap and smell like poop. It seems that whoever toss the wings did not wash their hand.

The worst customer service ever!!! Website says one thing then they call to say that the offer is no longer valid and charge twice more the original offer. They are always late too.

Possibly the WORST service in the restaurant business! My boyfriend and I placed a delivery order and after one hour of waiting the lady calls us and tells us that they can’t deliver to us. I find that to be unbelievable ! How could it take you one hour to inform a customer that they are out of your range ! Truly RIDICULOUS! I’d give this place half a star !

I hate that there are no pizza huts that deliver to fairview. We usually have to drive to the north Bergen location to pick up and usually have to wait a while. My pizza is usually cold by the time I eat it. They almost always forget something. If you want the complete polar opposite experience and live in fairview I suggest driving to the fort lee location. It’s a little out of the way but the service is excellent and the pizza even tastes better. Also virtually no wait time.

Probably the worst Pizza Hut I have ever been to.
Something about this place is so depressing. Nobody smiles nobody talks and they all walk like they were zombied out or something. They really need an energy boost or just hire employees with a little more enthusiasm in life. I saw one of the guys changing the garbage bags and you would have been shocked to see the time he took to replace each one.
I got a personal pie with veggies and it was not bad. I felt so drained out too once I left from here. Something about this place that just saps out your energy.

The order came late 20minutes late.
The pizza was not hot.
We had asked for chilli flakes and oregano and it was not provided.
The people who work here dont understand English!!!
Need I say more???

I’m giving this place one star because Unilocal doesn’t let you give zero stars. We ordered a pizza (one pizza) at 11:30am today, they told us it would be 30 minutes (we live 12 blocks away from the restaurant) at 12:45pm my boyfriend called to ask what the deal was they said the pizza left the restaurant and was on it’s way. He called back at 1pm to ask again as he’s on the phone with the manager the driver pulls up in front of our building screaming like a maniac on his cell phone to who I assume is the restaurant. He continued to scream and curse coming up the stairs of my building. I will never order from this place again, besides the lousy service every inch of the food is soaked in grease and the pepperoni is burnt and falls apart when you pick it up. huge disappointment.

Dear Pizza Hut,
When you hire someone to take phone call orders, please hire someone who has at the very least– half a brain.
Whilst sitting around and watching some TV, I saw a commercial for Pizza Hut and AS ADVERTISED– PIES WITH 1 TOPPING FOR $ 9.99!!!
I order EXACTLY what the stupid commercial told me to advertise and I told the woman on the phone (clearly, English is not her primary or secondary language) what I was ordering and how much it was advertised for, AND SHE STILL CHARGED ME $ 13.99!!! PLUS TAX!!!
Now, because I love Pizza Hut because it’s the only pizza I can just chew twice and just swallow down because of all the grease, I was disgruntled but I obliged that stupid pizzeria. My God it was delicious though.
I am giving it 5 stars for taste but a negative 4 for customer service.

DELIVERY —
I hate reading how people whine about the little things, but I guess its all in the little things (DETAIL) that matter.
Monday afternoon, I’m calling around 2:41pm, June 27, 2011.
My phone call took FOREVER to answer (I had to call twice). When this woman who barely spoke English answered she literally sighed on the phone before slurring the store name.
You would think that would be enough… no, there’s more.
After waiting on her to have her side conversation, she took my order and the rudest series of
«N’ thing else»?
«N’ thing else»?
«N’ thing else»?
«N’ thing else»?
«N’ thing else»?
«N’ thing else»?
I tried to cope because I was direct but not rude.
She suggested nothing else on the menu,
She act like I was wasting her time,
sighing in between ordering other items,
When I finally finished, she didn’t even say:
–THANK YOU
–This should take about 00:00 amt. of minutes
–Have a good day
…NOTHING!
She just hung up the phone.