El Pollo Loco

I should have went to jaun pollo…
They gave me little pieces of chicken
I would not recommend this location

Today I was very displeased I come to this El Pollo Loco from time to time because it’s the closes to my house but today I was so disappointed. I go in to order 12pc Family meal with 3 sides of mashed potatoes with an extra side of Macaroni and Cheese, all was fine cashier had a little bit of an attitude I didn’t pay no mind thought she was just having a bad day like everyone has from time to time. But anyways they call my name when the order ready she shows me my chicken everything looks good so far, but when I get home my dad asked where is the Mac n cheese? I was like it should be in there and it wasn’t. I wasn’t too happy because I knew I had to go back I called them to let them know they had forgotten my mac n cheese and NANCY answered I let her know exactly what I got because I didn’t have my receipt because I didn’t think I needed it when the cashier asked if I would like it. My mistake I didn’t think it would be this difficult to let them know there mistake anyways Nancy was like oh we really can’t do anything since you don’t have your receipt and I let her know I was just there not even 10 min ago she placed me on a brief hold and then gets back to me telling me my cashier says she put it in there so it should be there I let her know I’m sorry but it’s not why would I argue with you over 3.99 worth of Mac n cheese like really ??? She then just keeps arguing with me telling me my cashier said its in there so it’s in there, I just couldn’t believe it like this is how you treat your customers real nice and thanks NANCY and whatever your name is cashier I hope you two have a pleasant evening with yourselves.

This place had gone downhill and the portions have forever gotten smaller if only I could run this place. Terrible customer service and poor management has ruined our entire city of a good pollo Loco

If I can rate this store no stars I would, I’ve come here countless times and the service here is horrible, like a smile wouldn’t hurt especially when your giving me the wrong order everytime. Horrible horrible place never going back!

This location is clean, the staff friendly and service very quick. Lunch was brought to my table in about 2 minutes. Tables and chairs look new and well organized.
The food is consistent with most Pollo Loco locations.
I will definitely come back.

Everyone is friendly but the food always taste a little funny… Almost like its been sitting around or left overs from days ago.

As I’m sitting here in pollo loco I’m just really impressed with this particular establishment. I’ve come here many times and this place is always clean.
It also just got remodeled. Don’t know about the bad reviews because, my experience here is a good one. And I’d be the first to trash this place!
There is always a young ladie cleaning the floors, windows, or refilling the condiments bar. Tables, bathroom, and even the fountain dispensary counter is clean. So, I like that.
The employees are always super sweet and helpful which, shocks me because; I’ve ran into some very rude workers before. I have never encountered bad employees or service at this pollo loco.
I always order the (3) piece breast and wing with broccoli and black beans so good. The chicken breast are huge but the wing is tiny. It’s all good because everything is cooked to perfection. The broccoli is fresh and the beans are tasty.
My drink is always Mango ice tea and its the bomb.
I’m so impressed with this pollo loco I had to comment on it.
Great place, great workers, great food!
Best pollo loco in this area.
The pollo locos the get bad revues are Walnut and LA Puente both suck. Bad food bad employees, and always dirty.
Have a nice day the place is #1

This Pollo Loco location is by far the WORST I’ve been to in all of Southern California. I’ve worked in most ghettos and social economic disadvantaged areas and have never had issues at Pollo Loco restaurants in those areas. For whatever reason this Hacienda Heights location can never fulfill customer’s orders because of a lack of cooked chicken. I mean c’mon it’s a damn chicken joint! The table tops are always dirty and the employees always look lost and bothered because they have customers. This is definitely my last visit here!

If I could give zero stars I would first of all I assume the girls in maroon shirts are managers. Chicken tastes as if it was sitting there for a while as it was dry and rubbery and my side salad no dressing. That’s not all what really grinds my gears was when I went to the restroom to go pee I hear like pounding on the door and the wall come to find out when I came out not even 5 minutes I was told by my dad the girl with the Maroon shirt was the one when I confronted her she acted as if she didn’t know what was going on then heads back to the grill area and laughs, then returns and says I don’t know sorry… This so call manager needs a refresher don’t take the job of you can’t own up to the expectations… THIS IS BY FAR THE WORST EL POLLO LOCO

This is the worst El Pollo Loco ever. Starting with the location and parking. Now once u are actually inside the service is super slow and the managers are not friendly. I asked for a small cilantro dressing and I was charged $ 1 for it by the lady manager, wow never has that ever happened to me. Really?

Cleaned up the place. Staff is friendly now and the restaurant hygiene is much better!

This location is like going back to the 70’s-80’s. needs some type of remodeling
and update. No drive-​thru here either.
The service is ok but some of the staff don’t seem to speak english.
Food is ok, average Pollo Loco fare.
Parking lot… No bueno.
Just O.K.

Everyone here is so sweet! I’ve never had a problem with this. And the manager is so sweet

This el pollo loco chain is looking out for my health. I ordered a 3 course family meal and the salad didn’t come with dressing and they even kindly replaced the rice I ordered with beans. Thanks El Pollo Loco!

I’ve never had a problem with this Pollo Loco. I signed up for their rewards program and just recently picked up my free meal on them. They are a very fast and courteous, they also deliver $ 15 minimum.

The WORST El Apollo Loco ever. This staff has an attitude problem and it starts with the manager Faustina. Never ever go there

Absolute worst el pollo loco! Went in for a chicken taco and they didn’t have any so I ordered a 2 piece combo and they informed me that it would be a 45 minute wait. I left and will not be back.

This ia the nicest El Polo Loco i have ever been to, amd its so close to where I live — perfect!
The staff are super nice, its clean most of the time. Their avocado salsa is extra creamy and good! They call you by your name (maybe its something that the store chain started doing? I donno) theres a bit wait sometimes, but they always try to be fast, the store smells so good (smells like el polo loco lol) always empty tables for dine in.
They do mess up sometimes, like the last time i went they hired a new cashier and took a bit longer than usual. But you can tell shes really trying so i dont mind waiting. Once they try to up sell me on the three course family meal with the Mexican smores. Which i end up ordering (gotta try those smores!!) But they ran out of marshmallows! What!?! But its ok, all their niceness covers the little mistakes up. I will definitely come back whenever i crave some grilled crazy chicken.

This is by far the worst el polo loco ever. I called in to order my corn on the cob and the lady says 15 min. I come in and still had to wait another 25 min. And I’m still waiting. I’d give it a no star if it was possible! Next time I’ll drive a little further and go to the one off Colima Blvd!

I just really love going to El Pollo Loco because of the unlimited amount of salsa I can get. I like a lot salsa with my Mexican food so it’s great that I can basically pack as much as I want here. It’s cheap and afforadable Mexican food, what more can I want? :)