PIH Heath Urgent Care Center

Oh how I miss this place, so pissed off that they closed it especially when they are needed the most. They are fast, attentive, sweet and very helpful. Whittier Urgent Care is hell! Bring it back! I absolutely love Dr. Ibarra, not only because I am an Ibarra but because he has treated my while family and I have absolutely nothing bad to say about him or this amazingly clean and wait free facility. So mad that they closed it, reopen it please!

My ratings are based primarily on patient care by the front office staff. I brought my 8 yr old in for a pretty bad ear infection. He was crying pretty uncontrollably and we were left there sitting for quite sometime. It would’ve been nice if they would have acknowledged him and said that they would be with us as soon as possible. Just something. No compassion at all. Then, a gentleman came from the back office talking with the receptionist, making a joke about «oh and you have this poor boy crying over here». Very insensitive.

Very professional and caring staff. Clean premises and short wait times. Its urgent care not a hospital so you probably will see a nurse or physician’s assistant but still very helpful and will send your rx direct to the pharmacy which saves a wait there.

4 stars because 95% of the time I come here I only have to wait 5 – 10 minutes after I get checked in. But loses a star because there is a P. A here I dont like (Max ibarra I think is his full name). The three times I have seen him he doesnt help at all. The first time I saw him I had a calf tear. He asked me what I did for a living and I told him I work in KIndergarten AUTISM classroom which I do a lot of lifting, holding, standing, running, etc. He said «Ok, well in that case I will give you crutches and no time off work». I was like uhhhh okay! But in my mind I was like um I dont think this is going to pan out well.
The next day I showed up to work and the administrators didnt even let me inside the classroom. They said due to my crutches and bandaged calf I am a liability since there are stairs around the classroom and since the children have a lot of problem behaviors in the room. Well I told them my doctor gave me the crutches so I would be able to come back to work and they said they need a full note signed by him. So I call the doctors office and they said they cannot provide me with the note and they have to see me again. So I drove all the way to work all the way back to the doctors just so the NEW doctor could see me. She looked at me and even said herself «I have no idea why he didnt give you time off. You should be resting!» She gave me a WEEK AND HALF OFF.
I was irritated, not at her, but for IBARRA to make me waste time driving back and fourth when He coudlve just given me the time off I needed.
Another couple of times I happened to be seen by him I had the flu, and then the next time I had the stomach flu. Both times he refused to give me time off, and I had to go to the doctors the next day where both doctors gave me time off without me even asking.
Not sure if he is even still working at this urgent care but I hate when I am seen by him. I feel like he never listens to me. If you could avoid him, I would.

Yeah… I went with my boyfriend for he could see a specialist here not too long ago. The suite was empty. We were in and out pretty fast. We were told from my boyfriend’s PCP that there would be a small procedure done to see what’s wrong. The «Specialist» we saw could care less about my boyfriend. The procedure was not even performed! He was rushing us out for some odd reason as if he had a waiting room full of patients. But it was EMPTY!
It’s been a couple days since we were there and my boyfriend is feeling worse than before. He needed that procedure but that ignorant prick of a specialist could care less about the care of his patient.
Obviously this «Specialist» became a doctor for the money and not because he cares for patients.

shorter wait time. went in at 8.30 pm left at 9:15pm. I got a call from doctor himself a few days later to explain my labs that had been sent out. rx was sent electronically to pharmacy and that is such a convenience. very polite and courteous staff.
hours: Monday– Friday 2pm-​10pm
weekends and holidays: 9am-​6pm

This urgent care is awesome… short wait, clean, great providers Max Ibarra and Kat Robes are outstanding. I would totally recommend this urgent care.

At Urgent Care because my regular doctor couldn’t see my daughterto today, so had no choice to come to Urgent Care an we arrived an hour after it opened. We checked in at 3:00 and as we speak it is an 2 hoursand 4 min and still waiting. The lady at check in said the wait time is an hour lol more like 2 hours maybe more. Now I’m pissed cause I figure they skipped our name, so I walk up to the counter and ask how much longer and I said to the three people who are working behind the counter I have been waiting 2 hours, and the asian lady says to me are you sure you’ve been waiting 2 hours and the other lady says yeah they’ve been waiting that long and the other guy responds that the wait is 2 hours, and says to me that the lady who told you an hour wait doensn’t work for our dept. B $!#@ then why are you giving out wrong information for one and two how are you going to contradict what I just told you about my waiting that long, b&#! $ don’t even talk to me and befire yiu open your mouth look at the sign in and it’ll tell what time I checked in! And then to top it off they have a sign that no one who walks in could see that says up to a two hour wait. Now you tell me, hey put the sign were people can see it so there prepared for this long as wait and maybe decide if they want to go grab something to eat or go home which is about a 15 min drive to handle some business. Dang it!

A quick review for the urgent and fast moving people
Easily the best care I’ve had through an urgent care. It’s a tendency to have a PIH branch swamped with people and slow to little help from staff to be seen.
After going to PIH bright medical whittier all my life, I just found out what I’ve been missing out on. Let me break it down.
People in waiting room before I arrived– 15
Time spent in waiting room-​about 10 minutes
Time spent being seen and checked up on dr– 30 – 40 minutes
People in waiting room before leaving-​2
They definitely have this line of work down and put an exclamation point on the words urgent CARE!

If you go to urgent care, you should probably expect to wait a good amount of time, because it really is first come first serve, and during the flu season you can expect a lot of families to be their with their little ones.
This one is opened until 10pm which is really great for the after work crowd. Their peak hours for families are probably around 5−7pm so if you come in a little later, you can get your flu meds or whatever you need! Best part is they send the meds over to the drugstore of your choice.
By they way, they just have nurses and physician assistants diagnosing you. If you want a real doctor, you may have to go elsewhere.

During flu season, they get busy. Bring your patience and understanding, there are cranky patients and coughing kids. They do a good job. They misdiagnosed me because I have a throat infection not a cold but, I should have gone to my primary physician Monday.

Great staff, great physician, and great facility. PIH is a great medical facility always offer great help and service to our community. I am so excited about this new urgent care location. It is very convenient to people who reside in Hacienda Heights, Rowland Heights, Walnut, Diamond Bar, and West Covina area. The waiting time is the shortest compare to all other urgent care in the area. Keep up the good work, PIH!

They opened at 9am, right on time. However, they were far from ready for patients. @9:11am they are still setting up and have not even looked at the sign on sheet. Staff (nurses, Dr’s, PA-C’s) still arriving @ 9:25am. We finally got called to the nurses desk to fill out paperwork @ 9:17am. I am super glad we were the first ones here. The waiting room now has 4 other patients and we were barely finished checking in @ 9:25. Staff seems friendly enough.