Quest Diagnostics

BEWARE! DO NOT GO HERE! This place is so bad, I made a Unilocal account for the sole purpose of warning people about this place. Brought my 1 year old for a blood draw and after multiple tries and a screaming child they finally find the vein. Week later, we find out «they did get enough» so had to go through the whole ordeal again. Only, this time around, the idiot doing the draw poked more wholes in my child’s arm then a heroin addicts’. They seem to utilize some very poorly trained technicians. I repeat do not come this location, ESPECIALLY if it is for a child’s blood draw.

After read all the bad reviews, was a little scared going there. But actually staffs are very friendly and nice. Walk in, no appointment, only take about 5 mins in and out. Easy and fast.

Do not come to this location even though no appoinment required or it’s the fastest lab you have ever been to, but the services is horrible. My second year coming to this location since its pretty close to my area and waiting time was really quick even though i didn’t make any appoinment. The first time i came here was for my wellness screening for my employee. everything went so smoothly beside the part when the lady drawl my blood. i went home and took out my bandage and saw that the heavy set lady who was helping me pop my vein. it was all purple and bruises. i told myself i would only go back just because the line was not too long. So this year i went back with my husband to do the wellness again and this time the same lady that pop my vein work at the front desk. maybe that is the reason why she is working at the front desk this time. anyways this time she told us that she can’t find our information on the computer even after she call into my company to comfirm that i do work there. she can’t even do anything to help us beside made us wait and waste our time. after 30 mins she told me to call my company to find out what happen and come back next time. guess what lady there will not be a next time unless i really have no other lab to go to! what a waste of my day off time. FYI: if you or any of your family memeber don’t speak english or spanish don’t come here. i saw this spanish lady was screaming at this man becuase he don’t undertand what she was asking. Horrible!!! oh and one last thing don’t even bother to call that number listed here or their website because they will not answer it. Its just that stupid machines that talks and still won’t get you to a live person.

I came here on a workday and made an appointment at 8:15 a.m. I came at 7:45 a.m. as a walk in to see if it was faster. It didn’t matter if you had an appointment; the wait time was ridiculously long. I didn’t see anyone until 8:40 a.m.
The only positive is that I got a phlebotomist that was very kind. I think his name was Roberto. He was nice and chatted with me while taking out 6 tubes of blood. His friendly demeanor made the process go smoothly.

Fast,
Just make an appointment, show up on time, skip the long line of walk-in’s and be on your way
The walk-in’s will look pissed, but hey you were the smart one with the appointment ;)

Solely based on the fact that hours haven’t been updated. If you’re going to close at 4:30 pm don’t state 5pm. 2^nd Quest location on Unilocal not open when states it is.
I’m incredibly upset.

This place was super packed when I arrived at noon. It’s a little surprising since the stores nearby seemed so quiet. Anyway, considering how many people were there, it was super fast and the lady at the front desk was pretty polite considering how crazy things were. Big props to her. Overall a pretty good experience overall.

Make an appointment. If you do, you basically get in and out the door pretty fast.

My 5 month old baby had to draw blood and because the doctor we see is across the street, we decided to save time and go across the street. Even against doctors recommendation that they are really not very good. Should have listened and it was a Horrible mistake.
The person who draw the blood seems fresh out of the internship. Had no idea how much to draw. And no concept of using a hot pad like everywhere else that draws blood on babies. Because my baby is only 5 month, they have to hold her arm steady. The person hold her arm had even less knowledge of what’s going on. Keep getting yield at by the person drawing the blood and had to be switched to another person after so many failed attempts. And during the blood drawing process, while they are trying to find the vein with the needle inside my baby’s arm, some nurse walked right to us to chat about lunch. Are you fucking kidding me!
After poking the needle over 10 times INSIDE the arm, they finally got some blood, but they keep switching test tubs without filling one and then to the next. And guess what. At the end, after poking both arms over 50, fucking 50 times! Stop and think for a second, over 50 times! They said the child is moving too much and blame us for not holding her steady. They are the one hold the arm and it was not moving at all!
And the worst part, they said the 3 tubs of blood are not enough for any tests and none of the test can be sent. If they have filled one tube first, we could at least get 1 test done. They said come back in a day or two and try again. My daughter has a head fracture and need immediate medical attention.
Their attitude is what made me so mad. They said it is our fault that they can’t get enough blood, and if we don’t like they way they work, we can go to a hospital and they threaten that the hospital will strap the baby down to draw blood. And when we ask them to send the blood to the test, one nurse said they can, the other one said they can’t and the one said can now switched to can’t. We insisted and they told us to leave and never come back.
People without compassion. We have reported them to the consumer service agency and hopefully they get investigated.
If you have a child, please please don’t go there!
Just think about it. Poking needles in both arm over 50 times on my baby girl!

This place was great I had an appointment at 2:15 arrived at 1:40 and was out by 1:55! Chrysta was amazing she talked me through it and explained why she was doing things. I’d definitely recommend this place!

We called in the morning to check the hours of operation and no one answered the office phone number, so we called their 1 – 800 number. We were told that the Quest Diagnostics on Colima was open till 5pm. So we left work early to try to get in before 5. We arrived at 4:30 and was told very rudely that they are closed and that they have a lot of work to do and cannot accommodate us. When we questioned the lady about the closing time on the site she said that she «wasn’t responsible for what the website or the 1 – 800 number said and if we have any problems with them complain to the 1 – 800 number». If this place was anything other than a blood lab it would be closed before it even has its grand opening.

The automated phone systems suck. Can not talk to live person and don’t have holiday hours on it. By the time I got there they are Close at 12. And the say the sign is there. Front desk rep is VERY in unhelpful make you seem like you can’t read the fucken sign when the stupid notice us so small.

Clean facility. Nice staff. Quick service if you make an appointment. I had a 2pm appointment and finished at like 215pm. Maybe I also have the rainy day to thank. Last time when it was busy, it took maybe 35 minutes. I also like that you can schedule appointments and review your results online. Calling to schedule an appointment is more difficult.

Automated Phone Service, cannot speak to live person.
Sooo I can’t get my questions answered and it’s not a question listed on the «avoid the public» FAQ section.
Quest is a pretty sorry organization, service is horrendous for their business clients and the public.

Appointments not mandatory but highly recommend if you don’t care to wait for opening at 7 am. Appointments available at their website: questdiagnosticsDOTCOMFORWARDSLASHappointments.

Schedule an appointment in advance, so you don’t have to wait! :)
I only waited about 5 minutes, then had my blood drawn in about 2 minutes, and was out the door… happily picking up some 85c bread (also in the same plaza). Convenient and plenty of parking! Would definitely come back to this Quest location!

Make an appointment, better to have one just in case a lot of walk ins happen to come in at the same time you do. Besides that ok staff and services ;)

The staff and phlebotomist are really RUDE & unprofessional here. I just dropped off my urine sample and I was pushed away by one unprofessional staff/​phlebotomist outside the door because he was so hurry to take his lunch break. Really?! You are really that hungry??? Thus, I had to ask my hubby to drop off my thing after their valuable lunch break. My hubby told me their front desk staff is RUDE as well. Asked him some meaningless questions. I don’t really care how busy they are, or how many walk-​in clients they have to face everyday, but HELLO, isn’t this your job? Every customer should treat nicely. Never come to this place again, it sucks!

Usually I have blood work done at what ever doctor’s office I am at. I needed some diagnostic tests done that had to be done in a lab and was directed by my specialist to Quest Diagnostics since that is one of my insurance company’s preferred labs.
I quickly and easily made an appointment online. I recommend having an appointment. I was able to be checked in and processed quickly. The few minutes I was in the waiting area, I heard many people complaining of the long wait. The help staff kept redirecting different people clarifying that priority is given to people with appointments. This can be a serious issue if your tests require fasting.
Once inside, the phlebotomist was thorough in checking and double checking the order from my doctor. Again, this is greatly appreciated. She also listened when I explained the difficulty with my veins. She did have some difficulty, but she was professional and gentle throughout the procedure. While I hope to not have to return, it was a relatively pleasant experience despite the circumstances.

Fast, convenient, and the lady did not have to stick me 5 times to draw blood like my doctor’s office! Great friendly staff. The lady even started distracting me while drawing my blood because I told her I was not fond with needles.