All American Ford – Hackensack

Bait & Switch!!!
These guys are a total Bait and Switch operation!!! I used TRUECAR from USAA to negotiate a price and car. I spent a ton of time before going in to line everything up including calling the night before and checking the internet the morning of the appointment I sent to purchase a specific vehicle.
BBB rating of D– look it up.
*** USAA should be ashamed to send members to this dealer.

Best experience ever the staff was awesome, Erica I felt like I new her forever and Nelson in sales manager was great also when all was said and Done Nelson went out of his way to come over and congrats me I never had that in all my years of dealing with sales people I would highly recommend Hackensack For, Julie Goscinski…

I just leased my 10^th car from All American Ford, 17 years. Great service, sales and family. My family needs always come first. I have recommended many friends and family over the years and they continue to come back. Thanks again for all you do for me and my family.
Marc Stockman

After being promised that they would take care of the bill for damage caused after our lease car turn in, we are being pursued by Ford Credit. We gave them a copy of the email sent by the dealer saying not to pay because they’d deal with it. But Ford says they were never called and now our credit rating is threatened. Don’t deal with All American!

Best Car Buying Experience Ever !
From the time I walked through the door to the time I took delivery everything was perfect. My salesperson Jamal took the time to explain all the different features of the vehicle so that I knew I was getting the right car for me. He then took me over to the sales managers Anthony and Nelson who worked with me to make sure I was getting the best possible price. The finance manager Jesus went over the entire finance process making it simple for me to understand. They were all so knowledgeable and helpful. They went the extra mile to make sure every aspect of my deal was right. Not only do I highly recommend this dealership but I will return for my next car.

I truly don’t understand the reviews on Unilocal about All American Ford, Hackensack. I was treated professionally by both Eric Katzman and Steve Martino.
Eric guided me through the internet pricing and answered several of my inquiries over the phone. Eric also checked and double checked that the price he gave me was correct. Even though I questioned him about a hundred times on his accuracy. When I drove up I was automatically greeted by Eric who didn’t even know me but knew I was from New York. This is only one of many professional impressions he left with me. Eric then introduced me to Steve Martino.
Steve is the floor salesman who showed me the Ford Edge SEL I was interested in. He went over every detail the car had. He took his time and answered all my questions, which there were many. Steve made sure I was comfortable with the car. When we sat down the pricing was exactly what was quoted. I have to admit I was skeptical and thought I was going to get surprised with some unknown fee but THEY ARE LEGITIMATE with their pricing!
I am very happy with All American Ford Hackensack. The professionalism and courtesy given to me was unexpected and much appreciated. Thank you All American Ford Hackensack for two outstanding professionals who are truly a testament to how professional salespeople should be.
If you are looking for a Ford this is a WONDERFUL dealership to work with.

I had a great experience with the service team, Ken fix something free of charge and fast. enjoy the experience, they could have wash my car.

Absolutely the best service I’ve ever received at a car dealership.
I live in Staten Island, NY and was traveling for work in Hackensack when I took my 2010 Ford Focus in for a diagnostics test during a break in my day. I had about six hours until I needed to be at my next appointment. My car’s ‘service engine soon’ had been going on and off for about two months, so I wanted to ensure that nothing was seriously wrong with the vehicle.
The dealership performed a diagnostics test right away, and came up with several problems that needed to be immediately addressed. They told me that, while the car was technically safe to drive, I would be risking further damage by driving for any length of time. As I was away from home, I needed to have the work done that day (and before my appointment that evening).
In the six hour break that I had, the dealership was able to repair every issue with the car in a timely fashion, and gave me consistent updates throughout the process. They even had to order a part from an outside vendor, which they managed to get in time to send me on my way to my appointment. On top of that, they did not charge me for the diagnostics test when I paid for the rest of the service.
I cannot recommend them more highly. All-​American Ford helped me through a tricky situation in a timely and professional way, and I am extremely grateful.

HORRIBLE! Do yourself a favor and shop else where!!! Lies, broken words, thief’s!!! And I dealt with a MANAGER!!! Steve Plunkett, I now own a $ 23,000.00 car that can’t even pass inspection! Was told it would be fixed over and over again. Now they won’t even answer my calls or voice mail. Don’t find yourself dealing with what I am, they ruined what should of been a happy experience for my family and me, don’t let them do it to you.

For different reasons, I’ve purchased 5 different vehicles from these guys in less than two years. Great team. I won’t buy a Ford anywhere else. I’m not the easiest customer, but they have exceeded my expectations every single time.

I’m a regular at this dealership and even bought my car here too. I can tell you it’s by far one of the slowest moving shops around. They pay for time and not for work actually done so if you’re waiting for you vehicle just know a tiny fix will be a 5-​hour wait and a huge charge IF they decide to charge you. It’s a hate/​love relationship but if you got no time to waste I would suggest somewhere else. Seriously.

I am here to say something about their website. I have been there twice for maintenance. They did a good service for car maintenance. But everything became horrible with their website. Here is my story: I tried to schedule a car maintenance two days ago. And I filled in the form, then I noticed they do not have a ‘submit your book’ button !!! I thought I may made some mistakes and then I chat with their online customer service. The online service said: «you may click the button» I said: «where is the button?» Then the online customer service asked my phone number and email. I thought they would at least contact me for a car service but instead they called several times to sell cars to me… I already replied and explained I do not need a car, my car is a 2014 focus (just 18000miles!) Now here is my question: Dear online customer service, you said the service department will contact me for car maintenance’s appointment, where are they? Why do I receive so many phone calls for car sales? And please tell your programmer to add submit buttons for forms. I could do it for you if you need.

I come here exclusively for maintenance work done on my 2012 Ford Focus. I get my oil changed here as well as getting problems fixed when i get a letter from Ford about a manufacturer issue.
The service is great and staff is very helpful and always give me advice about how to take care of my car and suggestions about future maintenance. My only issue is the long time it takes to get the oil changed. I’m aware that there are plenty of cars ahead of me getting work done as well so i understand it just sucks waiting two hours for an oil change. But aside from that i find them to be great at what they do and will continue to go back.

My wife and I purchase a car back in June of 2015. I went through TrueCar and received a certificate for a vehicle guaranteed in stock, by VIN. I arrived at the dealership and was immediately redirected to different vehicles and was told the vehicle I wanted wasn’t in stock or didn’t have the options I had listed. I spent THREE AND A HALF HOURS «negotiating» for what was listed in the TrueCar certificate.
I was owed a remote start that needed to be installed by an outside vendor. Coordinating the install was another nightmare. There was an active resistance to provide a loaner car which resulted in constant postponement of the install until my wife finally had to commit a day to sit at the dealership and wait for the work to be done. Additionally, when I got home, I realized the ’”all-​weather” floor/​cargo mats were missing. I called the salesman right away and he told me it would be rectified when we came back in.
Trusting that the dealership had made the necessary arrangements and had an interest in providing quality service, my wife showed up without a written IOU for the required work. When she arrived, the salesman was not working and the service manager was belligerent and rude. The service manager said, «I’m not doing anything without a «we owe you» and «it’s not our fault you waited to have this done.» They finally produces the «we owe you» for the remote start but refused to produce the floor mats.
Regardless of the circumstances, this attitude is unacceptable! I was warned by friends to avoid this dealership and I regret not heading that advice.

Update:
This jimmy I was directed to reach out to on Unilocal has not responded. Emailed him August 26^th. &the vehicle is STILL ON THE WEBSITE.

I will leave this here and you can make up your own mind.
I was looking for a king ranch f150. I searched the tri-​state area and found a couple of them. One was in jersey city ford. (65 miles) away from me. I called them up and spoke to Anthony. I told him I saw the King Ranch on there website, and wanted to know if they still had it and is it still available? He checked and told me that he has it and it’s available… I said great I am coming from Long Island and I want to drive it home the same day is that a problem? He told me no. In and out in about an hour. I was a little skeptical but I said great news I’ll see you Saturday first thing 9 o’clock. I called him on Friday to confirm our appointment on Saturday and to make sure the truck was still there. He told me to trucks there and I’ll be out no later by 1030 in the morning I said great I’ll see you then. I had a funny feeling all night long. so I get up and I drive all the way out to Jersey City Saturday morning I walk in and ask for Anthony. The receptionist gets another salesman and says Anthony is not here yet. I explained that I was speaking to him all week long and I would like him to help me since he knows everything. She gets another salesman anyway I thought that was weird but I went along because I just wanted my truck and go back home. So I talk to the new salesman and showed him the truck on their website that I wanted. He says OK I got the stock number I’ll go get it. After like five minutes he comes back with a manager. The manager tells me that they don’t have the truck the truck is in route and they won’t have it for another week or so. Told me I could buy the truck today and they could ship it to my house. I told him that Anthony told me that he had the truck here and I could drive it away in less then a hour. That’s why I came all the way to you so I can drive it home today. I said he knew I was coming is that why he won’t come out and sell me a truck? I told him that the finance manager knew I was coming to pick up the truck today cause I asked for the loan information so I can get it for my insurance company. This ford dealer is the worst I ever encountered out of all dealers!!! The lack of professionalism and honesty is truly amazing!!! They just want you in the door so they can try and sell you anything they can.
Obviously I just walked right out and left…
But the story has a happy ending!!!
I happened to call all American Ford up in Hackensack New Jersey it was only an extra 20 minutes away I spoke to a manager named Mark, I told him I was looking for an F150 King Ranch and ask him if he had any in stock. he told me he would look and call me back. In 5 minutes he called me back telling me he has a couple of them in stock and he would have someone from the dealership drive me to the parking lot so I can pick one out. I said great I will be right there. As soon as I arrived I ask to see Mark. While I was waiting for him I saw a beautiful ruby red king ranch on the showroom floor. It had everything I wanted… As I was looking at the truck he came over to me and introduced himself. I told him no need to take a ride I want this one!!! And I bought it. All American Ford was professional, honest… And he made the whole experience worth it!!! They get 5 stars in my book. They are what a great dealer should be.
And I hope Anthony and jersey city ford reads this !!

It’s been a Trial…
They didn’t service my account well:
Didn’t have paperwork done before I got there to buy the car as I requested. I was there for FIVE HOURS EXTRA. I had been there twice prior to get all that out of the way as I was going to be traveling with a dog and that was the car I bought to do it.
That cost me MANY hours in 3^rd of July Exodus-​From-​New-​York-​City traffic (8 extra hours of stop-​and-​go to another state and wasn’t there to assist my elderly mother in unpacking when she got to her house and had to wait another day to do it),
Would NOT stop the sales pitches in Financing (I said NO and I meant it),
Almost a Year Later after buying the car (minus a month) and the warranty work isn’t complete. Even after multiple visits in person (not trivial as I don’t live near them); I’ve not ONCE been called back to get my warranty issues fixed,
Won’t return my calls from the management for explanation/​resolution of current ills.
There are ups and downs with all dealerships, and there are ups and downs with customers. I don’t exclude myself. I DO have issues with a lack of professionalism and I opine that they don’t keep to their personal commitments to their customer. I can only speak for myself.
Escalating to Ford Corporate to see it they can get them to help me up from the cracks in AAF’s pavement.

Run from here and don’t look back!
Short and sweet
1^st they had me drive off the lot in my new car without insurance!
My temp reg is now expired because they took the plates off my trade-​in and never processed my registration changed. Of course I was told it should be here anyyyyyy day now.
I was then threatened that they wouldn’t even process my reg or plates until the bank mails them the title and I should call to find out when that will be. Of course they never made the pay off amount so it looks like never.
Of course I asked the sales person to order a couple of accessories. No problem it will be here 3 – 5 days. Ummmm no. That wasn’t put through either.
As of today they lost my paperwork and need me to resign a few things. All of a sudden I’m visible again and they called me! The planets must be aligned!
Bottom line. Like others have said. They’ll kiss your butt and give you unlimited water/​coffee however as soon as you sign that purchase… Feel free to join the Avengers. You’ll immediately have the power of invisibility.

Let me start this review by explaining that My wife and I have owned everything from Mercedes Bmw Cadillac jeep Chevy and Mazda vehicles. I have also owned several fords myself. I decided to give all American ford a try based on a couple of friends recommendations. I have nothing wrong with how we were handled by the salesmen when purchasing our vehicle. However that isn’t the problem.
Whenever we attempt to schedule a fix, oil change or recall (and there are a ton for a brand new car) it’s always a hassle. It takes weeks to get an open spot of you want a loaner which you will need! My last appointment took 4 days to complete some recalls!!! When we went to pick the vehicle up the car was even more filthy then when we dropped it off. And that wasn’t the first time it wasn’t cleaned.
The service department always seems to be overwhelmed with work and that shows by the way they handle customers and vehicles.
It’s seems like it’s always a hassle to the service department to take care of the products that they are supposed to stand by! I have had several issues with other vehicles and service was always a breeze. I would definitely purchase your vehicle elsewhere.

An update to my last review. I just bought a new Ford Escape from this dealership and I couldn’t have been happier. My sales rep was Chris Allegretta and he did a phenomenal job. He was down to earth, very knowledge about the options and was extremely transparent. This dealership did not have the Escape I was looking for on their lot and I could tell Chris worked really hard to track down what I wanted and procured it as quickly as possible.
If you read my previous review, I did ALOT of research in purchasing a new vehicle and went to alot of different dealerships. Before coming here, I was completely jaded by those prior experiences. But I feel extremely fortunate to have come across AAF-​Hackensack.
There are always going to be disagreements and some level of mistrust when buying a car because of the negotiations that are inherently involved in the process. However, I think everyone can agree that buyers are looking for one thing:
1) Want to get a fair price
2) Don’t want to deal with slimeballs
Compared the the other dealerships I dealt with, this place will not make you fall into those buckets. That being said, I only spoke and dealt with Chris Allagretta, so if you are looking for a car, take my advice and request him specifically — tell him Mike S sent you from Unilocal.I won’t be able to speak for the other sales reps, since I didn’t work with them… but this place was the most professional-​straight forward dealership I had interacted with, so others should be ok as well.
TO BE CLEAR, I don’t know Chris personally nor do I know ANYONE from AAF personally. I am writing this because I simply had a great experience that resulted in a car purchase at a GREAT price. I only write this because I have seen all of the phony reviews that other dealerships have posted themselves…