Chase Bank

Nice staff but always understaffed with only 1 teller. Much better in Essex Street in Hackensack especially if you are in a hurry. It can take. REALLY long time at this branch.

I want to write a review about this bank and I’m trying to be as fair as possible. See, I’m not a Chase customer, but at the same time… I’m still a customer.
I served in the Navy, and my bank is Navy Federal… Those banks are hard to find around here. Based on how this bank treated me, I will NOT be getting a Chase account anytime soon. Sorry.
See, I guess you can say I was testing the waters when I came to this bank. My wife and I had recently gotten married and we got some gifts in the mail (euros) from Italy. I came to this bank with the intentions of opening an account, and I’m not just saying that.
The bank was dead, and I get in line. A teller opens up and signals me to go to her window. I walk up say hi, but she’s still writing whatever it was she was writing down. So after she’s done she asks can I help you? I said yes, I would like to convert this currency into cash please. (I was expecting to pay a $ 5 fee) She doesn’t say anything, gets up and walks away… I thought to myself, «Does my breath smell that bad?» She came back and was like, «No we don’t do that anymore. New policies.» I said… «Wait, what? When did this start, cause my mother in-​law had just come in a few weeks ago.» She said a month ago they stopped. Now I’m looking at her like, why you lying to me. My mother in-​law was the person who told me to go there. She really did just go there like 2 weeks before. I asked if I can talk to the manager, this person comes out, looking at me like why am I bothering her, and starts talking like she was trying to be clear, but was very rude. «We… Don’t… Do… That… Anymore… New policies, or you have to be a chase customer.» Right then and there I was going to say, so I want to open an account, but I thought about it. This bank stinks. The tellers and the manager are rude and to me, lazy as hell. I politely said, «Well if you can’t do it, you can’t do it.» The teller said to the manager, «That’s what I told him.» I looked at her and just said… «Wow.» and I walked out. It reminded me of that movie Mean Girls… I ended up going to TD, they did it for me. I forgot how much they charged.
Oh… and their ATM charges a $ 3.00 surcharge. I think for a place that does not serve drinks, that’s too much even for a bank.