Sleepy’s

I wouldn’t even give this store 1 star more like –5…STAY AWAY… ESPECIALY IF YOUR A COLLEGE STUDENT… they take advantage of students… Store manager Joanne is a lier and sneak… she knew storage unit out back was leaking and not only gave my daughter a wet boxspring but carried the wet side to the truck herself… then was caught in 4 lies… my daughter has been without a bed going on 3 days now due to her lies… she should be fired… story to log to post… BEWARE BEWARE BEWARE… STAY AWAY FROM THIS STORE…

Tim was a great salesperson: helpful, helped us find things that fit our budget; didn’t pressure us; low-​key; friendly and easy atmosphere; threw in helpful tips and looked for best deal for our budget. A great mattress store.

My wife and I bought a very expensive Tempurpedic bed in 2008 and then a guest queen bed and frame in 2013. Joe was just wonderful but today Joe wasn’t there – oh Joe where are you? I gave birth to my son in May and since then have not been able to sleep on our not so old Tempurpedic bed. So today, our 5 wedding anniversary we wanted to buy a bed we could both sleep in and my back has really liked our guest bed. So my wife called the store first and spoke with Jim and asked if they had this same brand of bed in a King. Jim said they did and if we came to the store tonight (right before no sales tax weekend) we could buy it and a frame for $ 900. So we bundled our lil Lucas up and went to Hadley. As soon as we got there, Jim told us they didn’t have the bed in the store and started showing us other beds. As anew mom with back problems, I know what I need and what will work mad he kept saying to try beds that were 3 and 4 times expensive and quite frankly just like our already beautiful Tempurpedic that I sadly cannot sleep in now. I kept telling him with Lucas in my arms that I need a firm bed. He told us how terrible the guest bed we just bought last year was and wanted me to look on his computer at the specs so he could say again how bad the bed was. I repeated myself that I was only 3 months out of labor and my back needed this firm bed and I got a blank stare. Then he started showing us other beds that were firm but again almost $ 3000. I told him why would we buy a more expensive bed now when I don’t know if this back condition is permanent and he looked at my wife and said we were short changing ourselves. And it would take 3 weeks for us to get the bed we originally went there for but wasn’t actually in the store so we couldn’t even try it. That feels like a bait and switch. And as we were driving home with Lucas crying his eyes out all I kept thinking was I was not heard as a customer, as a mother, as a woman who just had a baby and needs a firm bed. We were ready to buy a king size bed, box spring, frame and head board but now we will search online for this brand to just buy it without the smoke and mirrors. I am in real estate and I used to refer clients to Sleepy’s. I can’t with those kind of tactics.

After Customer Service emailed me, I checked my account this morning, and the charge has been removed. (8÷5÷14, from deposit made on 7÷23÷14).

I had an overall amazing experience at the Sleepy’s in Hadley. I first went in and bought a couple of wonderful pillows… memory famish/​gel pillows. My husband loves his and that is saying a lot for a guy who doesn’t usually even notice these things. We were looking for a new mattress and after a lot of looking went with an IKEA memory foam at what I thought was a great price. Got it home and opened it up. Immediately noticed a strong chemical smell. Opened windows and assumed it would air out. WRONG. My head began to hurt like someone had hit it with bricks. My throat and glands swelled and I could taste the chemical smell in my mouth. Had to lay down away from the mattress. Hubby also thought the smell was horrid and put our new mattress in the office with the windows open and door shut so not to contaminate the rest of the house and make us feel worse. At this point, I was really stressed about the whole thing. We couldn’t sleep on the thing… it was toxic. Now that it was unrolled… couldn’t get it back into the car to drive 2hrs back to IKEA. Oh man. We needed a bed. The next morning, remembering my positive first experience at Sleepy’s, I drove there with my 4 yr old daughter to see if they had anything we could afford and get fast… they also take away old mattresses… might they take our old one… and the new yucky one? Yes… I found out… they sure would. They even paid for the old/​new YUCKY one buy putting the value towards a great new mattress we wouldn’t otherwise have been able to afford. What!!! And… the 4 yr old… my fast, curious, girl… they let her, ACTUALLY ENCOURAGED HER to jump on beds without shoes and play with the bed remotes… she had a blast while mama got an amazing new, luxury mattress. Delivery… yep, NEXT DAY… pick up both mattresses (OLD AND YUCKY ONE) at time of delivery… YEP. No need to drive to IKEA… no wasted $…only an amazing mattress for a great price. We slept so soundly last night… hubby didn’t want to get out of the bed. Thanks so much Sleep’s Hadley… you ROCK. The sales associate we worked with was Georgie (sp?) She was wonderful!

I can’t say enough good things about the showroom staff. Georgi and Joe (as well as another gentleman whose name I missed) helped me over three visits. They were gracious and kind, and Georgi went above and beyond in finding me what I needed. She called other stores, her manager, and made sure I was comfortable and satisfied with my purchase. I would absolutely recommend this store to anyone looking for a new bed. Thank you, Georgi and Joe!

Almost immediately after I wrote this review, I was contacted by the district manager, John Demma, who made things right with me. He offered a few different options which were all pretty great. I really appreciate what he was able to do for me and think that Sleepy’s on the whole is a good company. I still feel cautious about suggesting the Hadley branch though. If possible I’m sure another branch would be awesome.

I am a big fan of Sleepy’s in Hadley. Had a great experience today and bought a bed I never thought I’d be able to afford. Thanks to Joe, my wonderful salesman, it’s mine!