Dunkin’ Donuts

Dear hubby & I went here tonight to work while doing laundry nearby. The food was typical (read «good») for DD. I give 2 stars because of the poor reception/​blah attitude of the young woman who served us.
It started when we walked in. There was NO ONE ELSE in the shop. We had smiles on our faces and said, «pretty empty in here!». The gal at the counter didn’t crack a smile or any change of facial expression, nor did she make a peep (she did make eye contact).
When I was heading out, I asked how much a refill of iced coffee costs. She looked at my cup (with judgement?), then looked up at me and said with about the flattest tone possible– «we don’t do refills.»
My point is, she wasn’t at all friendly and we tried to at least be kind; we were definitely trying to be cheery in an empty space.
The reasons I have 2 stars:
1. She did at least say, «You’re welcome» when we said «thank you».
2. The food was good enough.
I do hope management will read this and provide some basic customer service training. Whether or not this girl’d had a bad day or if she likes her ‘tough girl’ personality, when she’s at work courtesy is required.

Favorite Dunkin Donuts in this area. The service is great. The place is clean, organized, & a go to when busy. Have found it convenient no matter the day or time. Sad corporate rotates out the favs like the spinach bagel and pumpkin flavor for coffee… Great place for coffee or ice cream. My daughter likes the sprinkle donuts, a special treat. Always fun selections.

Of all the dunkin donuts in Hagerstown, this is by far the best one. I have gone to all of them on multiple occasions. The service here is always the best.

Great service. Great coffee and donuts. It is d o nice tl go done place and the staff remembers you.