Larry & Sons, Inc.

Scheduled an apt to have my toilet fixed. Waited around for 4 ½ hours. Received a call telling me they had made a scheduling error, No one would be coming out. So my employees will all have to use a bathroom some where else until I can find a plumber who is reliable. If I could give zero stars I would.

I wish I did not have to give this company 1 star!!! PLEASE do not waste your time, energy or money with this company… HORRIFIC customer service, high prices, poor communication– even within their own team members… I could go on and on but my sole purpose of writing this is just so someone else does not have to go through what I went through!!!
After 5 weeks without hot water I finally found an excellent and professional plumber in Frederick that came to Hagerstown and saved the day!!!(No one in the Htown area would service the Navien Tankless System that Larry & Sons had previously installed) Mike the manager could care less– he was condescending, arrogant and unprofessional! The whole experience with them from beginning to end was a joke! Best of luck!
***thank you Eric, I will be in touch.

HIGHLY RECOMMENDED!!!
A fantastic experience. At a time when I was becoming concerned that customer service was becoming a thing of the past in the business world, along came Larry and Sons.
We were getting estimates for a heat pump system for a small in-​law suite. Estimates seemed high for the small area until Mo Cocella from Larry and Sons came to the house. He gave a quote for a heat pump system but then suggested we consider a ductless mini-​split system. He took the time to fully explain such a system and that it would be less expensive to have installed and would be more efficient for the space we had to condition. It saved us almost $ 3000 on installation. Other companies had not even offered such a system.
The installation was schedule and completed within ten calendar days of our accepting the estimate.
The installers, Tim and Ray, were equally knowledgeable and professional. They allowed me to have input on where parts of the equipment would be placed. They protected all surfaces and cleaned up what little mess they made during the install. All work was very professionally done. The system is working great and it is so quiet it is sometimes difficult to know that it is running.
I never felt rushed or pressured during this purchase. Everyone took all the time I needed to answer all questions and fully explain all options and the operation of the equipment.
I believe in getting multiple estimates but Larry and Sons will be the first company I call for an estimate in the future. I expect they will be among the least expensive but I’ll go with them even if they are a little more expensive. The experience I had with them was that good!
On another note, I’ve read some of the reviews that rate plumbing work very low. We had a prior occasion to need work done on a kitchen faucet when I was out-​of-​town. Larry and Sons was able to respond the quickest. The diagnoses was that the faucet needed to be replaced which is what I expected. The plumber told my wife he could install a new one as he had what we needed on his truck but he suggested she may want to wait a couple of days until I got home take care of the easy to complete job as it would save us a lot of money. It didn’t try to push her into spending more money with Larry and Sons. His actions saves us about $ 300. Just another great experience with this company.

The whole experience with Larry and Sons was very positive and professional. Mo, who came out to give us a consultation and estimate of a new system was very personable and knowledgeable, and a pleasure to work with. He spent as much time as was necessary to let us decide what we wanted to do. I was not at home when the installation team was here, but my wife was and had nothing but positive things to say about the crew — Josh S,. Tim, and Dave — the 3 men who did a great and professional job installing a new heat pump system. We are enjoying our new system now and out of the several companies we talked to, we feel we made the right choice and have no regrets going with Larry and Sons.

We got a quote which seemed ridiculously overpriced (over $ 1,100) and had the privilege of paying $ 49 for this estimate. The next plumber we called came out and completed the job in 2.5 hours and for ¼ of the estimate of Larry & Sons.
Get multiple quotes before you sign on with these guys! I wish I had read these reviews before calling them. For some strange reason, they have mostly glowing reviews on google which is how I found them.

I called Larry & Sons to ask how much to unclog my main drain line, and was told $ 69 for the service call and the tech would tell me how much additional when he sized up the job.
My septic tank had just been pumped so it was empty, and there was EZ access to the drain line thru the tank baffle. The tech quoted me $ 345 PLUS the $ 69 service call fee, for a total of $ 414! He quoted the price so quickly I’m reasonably sure that was their standard price, which could have been told to me over the phone, saving the service call fee.
I paid the $ 69 and sent him on his way. I then called Mr Rooter who unclogged the drain for $ 201, with NO service fee, PLUS they gave me a FREE video inspection of my drain line enabling me to pinpoint my problem spot.
There’s no magic to snaking a drain pipe, Larry & Son just charges way more than some others do. Nothing illegal about it, but…
…it makes ya wonder how much they overcharge for other services, doesn’t it?

$ 299 just to come out to inspect my heater and tells me customer with service plans take priority so there’s no guarantee they will show up on the schedule day.

$ 250 to replace a wax ring??? If you want to spend this much contact Larry and Sons. This is also the second time they have been here in the past year. Guess their work isn’t guaranteed.

The manager at Larry & Sons, Mike Corbett contacted me regarding the poor service I received, and was very eager to rectify the situation. Mr. Corbett personally delivered a refund of the service fee, and a lovely «mug of flowers». I was very impressed the response.

big rip off, zero star

Larry & Son’s charged us $ 1000 to unblock our sewer line. They didn’t even complete the job as two weeks later it was reblocked. This time we called Rotorooter who charged $ 125.
Total rip off merchants. Tried to tell us that our entire sewer line needed to be replaced. It didn’t!
The so called Manger of Larry & Son’s has been I contact with me. Well he wrote a comment asking me to get in touch so I did. Waste of Time!
He basically called me a liar, that they have no record of the amount I paid, why did I wait 4 years before posting a review…
I posted a review because I regretfully did business with you & you screwed me over. People need to know your shoddy business practices & if I save another person the pain of dealing with you, I will be happy.
BTW he is writing good reviews for himself. Check out the name Mike C.)

Estimate was $ 1,200.00 for plumbing repairs. I trusted them. They were out of there in a couple of hours with neglible parts cost. That’s an mpressive hourly labor rate!
I asked them to check out my furnace. They said they could replace it for $ 7,500.00. I asked if there was anything wrong with my current furnace. «Oh, I don’t know… we didn’t check.»