Safelite AutoGlass

We are from out of town traveling. We called on Monday to get someone to fix a chipped window in our Motorhome. They couldn’t get here until Friday. No specific time. We sat all day waiting for them to show up. They finally called and said they would be here between 2 and 4. At 4:05 he called and said he was on his way. 45 minutes later he arrives. He’s been here 10 minutes and hasn’t started the repair yet, doing paper work. I feel they do some false advertising. Every commercial says its same day repair. We had to force the Fri appointment to get back on the road. Don’t expect fast service from them not happening. So we sit now and it’s dinner time but he’s going to do what should have been done earlier. If you aren’t coming don’t tell a customer your going to be there.

Made a appointment to have window repaired. Tech called would be there at noon. 10 minutes before the appointment said it would be at 2. Didnt show up until 3, per the receipt. Wasted day of waiting. I had to leave and wasnt’t around to see the install. BIG MISTAKE. Come home around 5:30 and my vechicle is srcatched around the window and glue left on vechicle. Plastic cowl damaged. Per the receipt eveything was good to go and vacuumed… NOPE all lies! Called immediately. The local store manager came out after I had to call to make sure someone is going to come look at my vechicle. (called at 2pm the next day). He agree it was their fault. Had to take it to a paint place. After the paint was fixed the plastic cowl was jerry rigged down by safe lite… Finally after two weeks everything was taken care off. My time will never recouped. If the tech would’ve been honest and said I damaged your vechicle and we’re going to take care of it. I could’ve understand, but he just tried to hide and pretend nothing happened…