Ok here is the latest juice– I called and spoke to a wonderful woman there(she knows who she is and hopefully the Dr. recognizes what he has in her), She listened, was kind, offered to speak to the doctor who read the results(Dr. Murphy) and she attempt to resolve the issues at hand– she returned calls as promised as well. FABULOUSRESULTSFINALLY Two thumbs up for an otherwise horrific experience Zero for the first round of staff