Sound Professionals

A VERY BAD experience with these guys.
Tried to buy headphones from them. Got damaged product twice in a row, had to pay return shipping and when I asked them to just give me back my money so I can go to another retailer — they didn’t, issuing a store credit instead.
The president of the company, with whom I spoke in the phone, flat out refused to even consider a refund because «if you didn’t like our policy you shouldn’t have bought from us». The fact that I couldn’t even get a working product from them in a first place didn’t bother her, nor did my unwillingness to have any business with them. My pleas to make an exception (I think repeated failure to deliver a working product warrants it) didn’t sway her.
So they just kept my money despite the fact that I don’t want to buy anything from them. As the company president said — my credit is there so I can always return and use it in their store. Wow, thanks! Don’t worry that you don’t have anything I want and I don’t want to give you my money.
This is literally THE WORST retail experience I had so far.