Premier Termite

I can’t say enough about the work Premier Termite has done at my house. Gabe came out to inspect my home and sent great workers out quickly to get the work done. They were all professional, knowledgeable and polite. I will use them again.

Kevin Palmer and his crew have done two large remodeling projects on my house in the last 2 years, and I highly recommend them. They completely renovated our kitchen, installed about 10 new windows, and more recently installed Hardie Plank siding on our house. Kevin does a great job of communicating throughout the whole process, and the quality of their work has been top notch for everything they have done. All of these projects were completed within the time that was promised and done exactly as planned.

Kevin Palmer and his people are an absolute pleasure to work with. The quality of their work is superb (our replacement deck is gorgeous) and they’re prompt, courteous and deeply respectful of budget limitations — there are no upside surprises. Kevin has decades-​deep relationships with the County and local businesses, so official and subcontractor issues are handled smoothly and quickly. And when something goes wrong, as happens on every job, Kevin’s guys step up, take responsibility and resolve the problem immediately. I trusted them with my house while I was overseas, and they fully rewarded that trust. Highest recommendation.

I had a lot of work just done by Premier. They did the initial inspection when I was buying my place, and I hired them to do the work as well. I like Gabe, the workers were mostly very pleasant, the 2 ladies in the office weren’t particularly helpful (calls not being returned, etc), most of the work was done expertly, but there were a few things that were just plain sloppy.
They «installed» a screen door that was about 6 inches too short ! They were going to leave it that way! It was only after I pointed this out did their crew member, Marcos Hernandez, look at the existing «broken» screen door, put some cleaner/​spray on it, a bit of elbow grease — and it worked perfectly… it never even needed replacing. I’m very grateful to Marcos for fixing this.
Another bummer was the exterior door they installed — they made it themselves from a piece of wood — the lock and door knob didn’t line up, edges were sharp & actually dangerous, and the door was only primed — not a finished door at all. Again, Marcos helped with this, sanded the edges & put a coat of paint on it. He worked at trying to fix it as best as possible. I’m just bummed that I didn’t have the choice to have a finished door installed. Maybe it would cost more money — I don’t know — but I shouldn’t have to ask for it to be smooth edged and lined up correctly.
There were a couple of other small things that did go wrong, but generally the work was pretty good. And Gabe seems to be a really good guy.

I can’t say enough positive things about the work Premier Termite has done at my house. The workers and office staff are polite, professional and very knowledgeable. They tented our house before my husband I moved in and have since performed a thorough inspection — no problems were found. They made sure our firewood was covered by the tent, advised which plants might/​might not survive the chemicals, and took care of having the power/​gas turned on after the job was complete.
I’ve recommended the company to several people and will continue to do so.

They sent out a clean cut, articulate guy to do an inspection and estimate. Very informative and seemingly knowledgeable. My house needed some termite eradication and wood repair. My house has non-​standard sized wood siding but he assured me he used a lumber mill and could get any siding replacements cut to size.
The guy who did the termite control stuff was fine, the workers who did the wood repairs were not so good.
The estimator told me how one wood repair was going to be done on a window. The repairman took a huge shortcut and did a patch instead of a full replacement as quoted. On the siding repair, they clearly used scrap wood instead of «custom milled» wood, and it was the wrong size. They did not bring any felt to replace the pieces in the repaired area, they simply pulled the old pieces over. The wrong dimension wood stood out until I complained and instead of getting the right sized pieces they «scabbed» in wood behind it to get the right (look of) thickness.
When the guy was painting the wood, he dripped paint on my car. Two weeks after the painting, the paint started to crack and peel. They came back and sanded the wood and repainted but only the cracked area, so later other areas started to peel.
They stopped returning calls and emails. I gave up trying to get it straightened out. I was promised the moon, got far less. Have not got the time or energy to do the BBB, Small Claims, etc. route but I felt it my duty to at least warn others.

After recently using premier to have my home inspected for termites before purchase we were told there was no termites, after escrow closed, we found an extensive infestation of termites throughout the entire house costing in excess of 50 thousand dollars, and when contacting and trying to reason with them about they’re faulty inspection, we were treated very rudely, and basically told to take them to court if we wanted resolution. Now, I would have never purchased this home or (would have had room to negotiate) if I had known how bad the damage was from the inspection, This company made our first home purchase a disaster and ultimately cost us more than we could have ever have prepared for, and in trying to reason with them were treated very rudely… i can not stress more how poorely this business operates…

Sent them a fax, an email and finally called to get a quote on work that I needed on my new house but they were completely unresponsive. This happened over a span of 3 weeks. (And they did confirm when I called that they received the email). Do they not want business?
Update: got a call from them today a day after my post so I added 1 star. Not sure if they saw this but at least I got a call back. However, I already gave my business to someone else so not sure how good they would’ve been.

Premier is the ONLY place I will ever use for pest control. They are thorough, honest, and help you prioritize if needed. They have come to my home a couple of times to educate, clarify, and bid on projects and they are easy to work with every time. Gabe is extremely knowledgeable and helpful. I think they are the top of the line and I highly recommend their business for anyone who doesn’t want to mess around with scare tactics and gold digging from other companies. Premier tells it like it is, every time.

When buying our home we had to have a termite inspection. Premier Termite was great! Not only was the news good (no termites), bu they were prompt and thorough. Thank you Premier Termite!