Safeway

This place had horrible customer service, there was a disgusting smell throughout, and an overall dirty vibe for a Safeway chain store. My daughter and I had to use the restroom and as soon as we entered the back doors towards restroom and food storage, we encountered a horrific smell. After waiting 20 minutes to use the restroom, we finally enter and the smell was even worse! I was horrified when I saw the mold and filth everywhere.(see image I’ve posted in ‘pictures’ here, of the mold in restroom) I made my daughter ‘hold it’ even longer, and we went somewhere else. Terrible.

Young kid with the acne and braces cashier needs another training in customer service. He throws the separated bar around, throws the food items after he scans them. He does not give you eye contact as he hands you the receipt nor does he say anything.

This service doesn’t even deserve a star.
Again I go thinking oh maybe it was an off day. I’ll shop there but no…
Standing at the deli counter almost 10 minutes waiting while they laugh, talk, walk back and forth.
I wave catch the eye of a server (black pony trail) she nods but does nothing?
A second server arrives (small)asked what do you want?
I gave her my order. she slammed the food on the counter???
This service sucks…
I work in the service field myself… this is not the way to treat customers period!

Please get HOME DELIVERY, like Pacifica does!
If you’re handicapped, it’s the only way to go.

This is a respectable branch of the respected Safeway chain.
One event made me think this store almost deserves FIVE stars. My wife Arlene went in to get a few items, which included hatch chili peppers and Anaheim peppers both on sale for 99 cents per pound now in season. At the register the Anaheim peppers went through for twice as high $ 1.99 per pound. So Arlene patiently waited a while and requested it be adjusted to 99 cents per pound. They insisted, however, that it was going to be FREE.
I am also impressed that are three metal picnic tables outside the north door, and that management posted a notice not to loiter over one hour.
You know, I am calling this store 5 star!

Avoid this Safeway. They have a staffing problem. There are always long lines and it takes forever to get in and out. Today I stood in line for 15 min. I can really understand why people don’t do their grocery shopping here.

Do NOT use this store to get corsages for prom (or anything else)! I ordered a corsage and boutonnière made of white roses. Every corsage I’ve ever had or purchased, they used small roses. The boutonnière turned out fine, but my daughters corsage had three HUGE roses. The corsage had three strands of pearls on stretchy string to put on her wrist. First, her accessories were NOT pearls and would look ridiculous, and I was never told that that’s what she would be using for the wrist portion of the corsage. Second, the roses were SO HUGE and heavy that when my daughter put it on her wrist, the corsage spun around and ended up upside down! It was unwearable! $ 29.00 worth of flowers in the garbage. I ended up calling Half Moon Flowers to see if they could make me one in an emergency, which they did within 30 minutes, and it was beautiful and only $ 20.00! I will never use Safeway for flowers again!

I feel for the employees of any Safeway. It does not seem like a pleasant place to work. This particular Safeway must be hellishly special, because it is often downright awful to visit.
Never before have I experience such terrible customer service in retail. The store itself is rather dirty, dated, and crowded. The other customers seem always boiling with rage, which isn’t too difficult to understand considering the state of the store they’re in.
We avoid at all costs. I’d happily pay more for higher quality groceries and a good atmosphere.
Here’s to hoping Safeway starts treating employees better. For everyone’s sake. Until then, you’ll find me shopping somewhere else.

I’m note even going to waste space trying to describe how absolutely full of bullsh*t this grocery market is. Simply put, F this place.
Advice: shop for groceries elsewhere.

The newer people seem to help out more when I have looked for an item. Store is close to my home so I really am happy to not have to drive over the hill.

Safeway Half Moon Bay…
This place has gone to the dogs. If I can avoid it, I will.
Every single time I shop here I am over-​charged for something. The first time I thought it was an accident; the second I though the large girl had it out for me; the third time I figure they guy didn’t know how to check… and so it goes. It is small each time, but it is adding up…
Anyway, Safeway systematically charges different prices than the posted prices. Why keep going? Well it is the closest large grocery to my house. I try to shop over the hill as much as possible, but that is hard. I try to watch the ring, but with bad staff it is hard to focus just on that. They will mess up your bagging (they hire the mentally handicapped — a good thing — but they use them as baggers because they are cheaper laber), or something.
I had a checker try to open a product what? yes. IDK. I yelled at him to stop. I actually believe most if not all employees here could be mentally challenged. The other explanation is that Safeway treats the employees so bad, the people there have no motivation to work well.
Anyway, if you are headed to half moon bay, do your shopping before you go over the hill.

I read all of the negative reviews. I can see some of the points, but not all. Yes, it is not the nicest Safeway I have ever shopped in and I can understand why many people drive up to Pacifica to shop at their larger store that has a lot more stock.
With the competition of the health food store, New Leaf, across the street [used to be Lucky’s] they have upped their quality of some things and have added a lot of new brands to their shelves, but I really have no complaints.
Yes, sometimes the quality of the produce is not the best, but I have found worse at other stores — even high-​end stores like Whole Foods. I have found terrific produce that comes from local farms that is fresh and tasty. I have a head of romaine in my frig. that is sweet and crisp. I have fresh raspberries, blueberries, blackberries and strawberries that are very fresh and delicious.
By reading name tags and calling the staff by their first names with the same respect and pleasantness I would expect from them and I have not had any problems. Everyone has a bad day. If a cashier acts snippy maybe being friendly and concerned asking her [by her first name] if she has had a bad day would break the ice. Sometimes we do not know how bad we appear to others when we are bummed or depressed over a bad day. Having someone actually care and ask if they are alright would be the kindness that could snap them out of their funk.
And yes, there is never anyone at the Customer Service counter and it can take a long time to get the help you want or need, but all you need to do is ask a cashier to call up someone and they will do so readily. If you just stand there and steam getting more angry as the minutes pass by — well, DO something! Go find the person you need or have a cashier call them on the intercom.
If the line you are standing in gets all tied up then take your things and go to another line! If what you want to buy is not on the shelf go ask someone to check in back to see if there is any there.
And bottom line — if you think it is the ‘lousiest produce’ you’ve ever seen — GO TO NEW LEAF! It will cost you move, but it is all organic and very fresh!
Stop complaining and DO SOMETHING! Make phone calls to corporate and get the resolution to your problems that you want, and if you don’t get them — drive the 12 miles to the Pacifica Safeway.
I’m giving them 4-​stars as I feel there is always room for improvement. Maybe now that Lucky and Safeway have merged they will remodel the Half Moon Bay store.

It’s a grocery store, nothing special, I give it three stars because it’s conveniently located next to me, but this store doesn’t have all the drinks I like. Great to stop on way home, but it lacks the amount of things that the one in San Mateo has.

Absolutely appalled at the customer service I received! On 4÷12÷14 on approximately 2000 hours a customer had the cashier at her wits in the express lane, while I stood next in line. What happened next was purely a shock. A cashier by the name of Jim approached the gentleman after me and tapped him on the shoulder to tell him «I’ll help you over here, sir.» I would gladly say I am NEVER going to Jim’s line knowing of the previous statement.

They have the bike rack blocked. I called their corporate headquarters and they made the store manager move the pallets of water bottles away from the bike rack. But the next day they put the pallets back on one side. So now the bike rack is usually full.
These days bikes should be encouraged. Safeway should be embarassed.

Customer service sucks. Veronica is the only great checker. Avoid the chick with a lip ring cause not only is she rude but a compete biatch.
Prices are ridiculous. I hate Safeway hmb.

Decent Safeway– great stop for snacks and/​or liquid sustenance before hitting the beach or heading home with a group of friends. Walk in through the right-​hand entrance and the liquor/​beer aisle is straight ahead.
Bonus points for having an employee doing beer tastings today! Don’t think I’ve ever seen that in a grocery store before. Huge beer selection, too. Staff openly stated that they had more that weren’t out due to lack of room– prices set to move stock, too. $ 13 for a 12 pack of Third Shift? Yes please.
Appreciated the chilled wine selection too– no need to run home and take a risk sticking it in the freezer for a quick cool, just serve when you get home.
Fairly average in every other way, but despite the packed parking lot the checkout lines moved quickly and staff was surprisingly friendly.

I have gone here more than once, and have always been disappointed with the staff as well as the people that shop here. I am walking around with a stroller and a rude woman just knocks her cart into me. SERIOUSLY?!?
Not sure if it’s the local crowd that are just cranky as they’re in their own little hole here, but extremely rude and impolite people at this location.
It’s the 21^st Century Racism shouldn’t exist.

There are two kinds of safeways… the spacious wide aisle safeways and there are the cart-​bumping never-​enough room safeways. This store is the latter.
Yes, yes you’ll find items on sale and the safeway quality you expect but you’ll probably lose your patience a few times while cruising through the store.

Just a wee update… I come here a LOT and I’ve never had a bad customer service experience. The checkout has moved efficiently every time and the clerks are always friendly. Oh, and I’m also very impressed with the quality of their fresh fish — I’ve bought some awesome cuts of fresh albacore, swordfish, and salmon here (helloooo mercury poisoning… oh well, I’m not shitting out any kids, what do I care) and they’ve been super fresh and tasty every time. Priced extremely well too. Their wine selection is much better than I expected for a small-​town grocery and the bakery is great. The cupcakes are to die for. Like I said before, if you have a problem with this Safeway, I invite you to check out the ones in SSF… this one by comparison is a fricking dream come true. Although even standing alone, I think it’s great and I’m glad to have it here.