Steak ‘n Shake

I never did expected this one to come from Steak n shake. The Red Bull milkshake! was kinda great, it melts on your mouth every after the spoon travels on your mouth.
But before that, I had first the burger and and onion rings. It was just as I have imagined. The greatest of all the greatest. Lovable of all lovable.
Steak n shake is just awesome.

I have been here multiple times, and since the first time I have never recieved «good service» always a 20 minute wait to be seated when theres plenty of open seats, and another 20 minutes to pay. very unorganized but the food is still good :/

Terrible aervice… waited 30 minutes for food and the place wasn’t busy. We left the restaurant without eating. The manager does a poor job controlling his kitchen workers.

Let me start by saying… THIS IS THE WORST STEAK N SHAKE I HAVE EVER VISITED. My family frequents Steak n Shake in different areas and this place should be shut down. If there is a board of health in Florida, they need to pay this location a visit. The table we sat at had different types of hair on it.literally. We had to put in a special request for them to be wiped down. It seemed as though the floors had everything from the menu on them, the french fries were extremely old and reheated, the burgers were put together as if no one cared, the staff (all of them) had attitudes as if they did not want to be there, and the bathroom, oh the bathroom. The mens bathroom was SO DIRTY. Both toilets were overflowing with human feces and the floors were covered in urine. Even if you decided to use the restroom and wash your hands, anything you touch in the restaurant would have contaminated your food. If Unilocal would allow a 0 rating, this place would receive it. FIND ANOTHER LOCATION!!!

Horrible customer service, the food can take 30 minutes to be served which is good but the time to be sitted and for pay the order can take you the same time or even more

Horrible service from the moment we walked into the place. No one acknowledge us or the party ahead of for approximately 8 minutes. Like… There was 2 other families in the seated at the time, and what seemed to be 3 waiters. They weren’t moving much of a muscle.
After we were finally seated, it took another 16 minutes to get someone to bring us a glass of water, or to again, acknowledge us.
Overall, just a horrible experience at this particular establishment. Like come on… I’ve worked in many fast food establishments and I’ve never been so upset before with a service.
Do better

Fast food quality at a high end restaurant pace. If you really want to spend a lot of time with that special someone while not trying to impress them with the food you eat, this is the place. And it’s all done with a smile… when they get to you. Don’t be in a rush when you get there. It took a very long time to get someone to place a to go order; then we waited 45 minutes to receive it. The counter person was nice when I inquired as to the status of our meal. The quality of the burger and fries is what would be expected from any typical fast food joint… soggy, greasy buns from the greasy meat patty; fries were limp (not crispy). Go at your leisure.

Tried to treat myself to offset a rotten morning… slider burgers and a milk shake might have done it for the 1^st few minutes… but then stomach ache set in… perhaps when I was younger I could eat that food… restaurant, like the food, felt greasy

Worst service ever. Waited for 20 minutes while being told 5 times that they were cleaning off a table for us. Watched everyone pass by said table and no one did it. We finally left because it was apparent no one was going to serve us. DON’T go here.

Whoever hasn’t given Steak ‘n Shake 5 stars must have not known what they were getting when they walked in the door. Orange Freeze and a steakburger? Can never go wrong. My favorite. 5Stars

Been here twice and I gotta say the service is not 5 stars but they try really hard to deliver a decent service, shakes are great, fries not that much, but jalapeño burger is always on point, :)

Horrible experience. Would never go back again. We ordered milk shakes and burgers to go. After waiting awhile for our order we were told it would be another 20 minutes. Upon hearing this, we told them to cancel the order. Even cancelling the order took 10 minutes. This was supposed to be fast food. Poorly run restaurant. There are better options available. Stay away!

Great burgers and fries, but this location has THEE slowest service I’ve ever encountered in my life.

A pleasant surprise. I had a bad experience in Illinois regarding Steak’n Shake, and if it wasn’t for a flyer I received in the mail, I would not be writing this review.
I love onion soup so I said let’s give them a chance. Excellent, for 2,99 a find. Them try the onion rings, perfect, crunchy and not greasy. The fish sandwich was very good and also the grilled chicken salad. Best of all very reasonable price.

Always a sure bet in the middle of the night when you need food. However, always a bad bet for service. At any rate, I’m sure Steak n Shake will be in my life as long as they are hopping. Their food really is pretty decent.

Service was terrible, our waitress was awesome, but the food was not like it used to be. Cold sandwich cold cheese fries. Not in a hurry to go back the kids loved it but as an adult hated it one star

I come here sometimes and I love that is open so late I think all night actually and that they make the best freaking Nutella shakes!!! But the food is very greasy. Also this particular locations sucks a little because they don’t have a drive tru location and who wants to see anyone that late at night lol. Also this particular location has a lot of drama outside one time I saw a guy catching his girl on a date w someone else and wild out. also there always some douche bag w a nice car showing off like its a car show outside. The bathrooms are pretty dirty but I guess the fries and shake convo makes it all 3 stars worth it

This chain burger/​sandwich joint is so far above the Big M and the King that it hurts when I laughed to myself after my first visit. To begin with it is much cleaner and that counts for a lot, but they have other ways of operating that impress me. They have a hostess station with a sign that says, «Please Wait to Be Seated», the wait people are friendly and fast, one can see what and how they cook their fare because the kitchen is open to view and the chef chats with you, they have amusing things for kids that don’t take up a quarter of a block and spread disease, the fare is varied, they are open 24/​7, they are cheerful about mistakes, the fries are not a MUST. The décor is more interesting than the competition’s and the seat and booths are quite comfortable. I didn’t think I was going into greasy spoon; it has a nicer feel to it. I was in a great rush and I had a craving for a hot dog and a coke. The dog was OK and came exactly as I ordered; neon relish and spicy mustard. The waiters don’t expect a tip for all their good cheer. The menu is certainly different from the other joints. For one thing they have chili and it is better than any chili within a mile or so and that counts a lot of chili. Everything is cheap, cheap, cheap. The endless coke is $ 1.79; on a hot day I can drink a gallon of diet coke. I think the dog was about $ 1.25.
Normally, I will never go into a greasy spoon, but these folks have taken the grease out by splitting the dog and putting a weight on it.
If I am really pressed for time I will go back.

I wish I could give no stars at all. Pathetic.
Don’t bother. I walked in, server walked by me 4 times while I was standing at the «please wait to be seated» sign. So, I sat myself.
After 15 minutes of being walked by and ignored, I got up and stood at the cash.
Other server told her friend that the first server told her not to help me.
I’m having trouble referring to these people as «servers» since, well, they didn’t serve anything. Ouch.

Another TERRIBLE experience.
So much for giving this place the benefit of the doubt.
DIRTY — UNDERSTAFFED — CLUELESS STAFF
Luckily the damn cheeseburgers, after s painful hour wait, were quite tasty. But tasty enough for us to forget the overall horrific experience.
I cannot believe this place is managed so poorly