Wheelers Auto Service Inc

I recently got into a car accident and AAA towed my car to Wheelers Auto Service. When I had the choice to either tow my car to another auto service that worked directly with my insurance company, or keep it there, I took the chance. I had been searching for a small business mechanic that was trustworthy for a while since I moved and had not found one yet. Although it did take them three weeks to fix and return my car, it unfortunately was during the holiday season.
Each time I spoke to Paul on the phone, he was polite and to the point– my type of mechanic. I appreciated the fact that he did have a business to run and did not have time to butter me up, the ultimate goal for both he and I was to finish my car. Perfect.
When I did pick my car up, all of the staff were polite and respectful. I needed a new hood and repairs and replacements to a few parts within, along with a new paint job. The gentlemen who worked directly on my car, Orlando, walked around the car with me and explained all of the work he did on my car. He was very patient with me as I am not a mechanic and had tons of questions. He answered and explained everything to me and ensured that, by any chance something was not correct in the next few days, to come back and he would take care of it.
Paul and the staff did an amazing job on my car and I was very pleased. My sisters and I will be making them our permanent mechanics. He truly works for the customer, very satisfied.

I am writing about our experience when we paid our bill at Wheelers Auto. The guy behind the desk did not give my his husband his 86 cents change. My husband asked the guy politely to «round up» our change and the guy dumped a dunkin donuts cup of change in front of us and said «I don’t deal in change.» Some of the change got thrown out of the cup hitting the floor and me. He then said take it all! I asked him the name and number of the owner and he said, «I am the owner.» I walked out shocked and in disbelief questioning humanity and how one can treat someone in that way? For anyone who is reading this, please be kind and make a difference in someone else’s life today. What comes around goes around, I truly believe this.

The guy that came to fix my flat tire was super nice. But he wouldn’t touch my spare tire because he said the tube attached that you can use to check the pressure was rusted to the tire’s valve and therefore he couldn’t get it off without breaking it off, rendering the tire useless. (To save room, the tire is attached under the back end of the car. You can test the pressure without removing it.) He tried just once to unscrew it. I asked him to try again and he refused. He told me to go to the dealer to get my spare fixed. So instead I went home and sprayed some WD40 on it and guess what, the tube came right off! I’m glad I didn’t listen to his advice. The only reason I’m giving a good score is because the guy was so nice. He was even pleasant after I asked him rudely to try harder – I mean he literally looked at it once and gave up, plus I was quite exasperated after waiting for three hours!

My mother has been taking her car here for many years, but I’ve always taken my car to the dealer for warranty work. Today, I had to get my driver’s mirror replaced after a minor accident, but was concerned, because I was paying out of pocket. They quoted me in less than five minutes yesterday, ordered the part for me overnight without asking for a deposit. I came back this afternoon and they did the work in one hour, while I waited. When they told me the car was ready, the bill was $ 30 LESS than they quoted.
5 stars from my point of view.