Nortech Downtown

horrible… brought them a shuffle that was not working. I was told it needed a new battery. After waiting 2 months I bought my own battery on eBay and brought it to them because it was «sooooo» hard to get. Then a month goes by and I have to call them to check on it and they tell me they need a special tool to replace the battery and they would have to send it to apple. A month or two goes by again and I have to contact them again about it. They tell me they are working on trying to get the battery (that i already paid for) replaced for free by apple and that is why it is taking so long (even thought i have to contact them every time). I tell them that i don’t care if they charge me just get it fixed. In the process I can not wait for them to forget about me again for a few months to fix the shuffle because Xmas is coming and I buy a BRAND NEW nano from them. I give it to my wife for Xmas and we can not figure why we can not get it to work. So we make an appointment with a REAL apple store and they tell us that the nano is faulty and they would have to replace it. Every time I went to this store to check on my shuffle it took them forever to find it and gave me some excuse of why they still had it and why it wasn’t fixed. I have no idea how this place is still in business.