Dunkin’ Donuts

You brought this on yourself DD…
We are regulars to this location and owe it the fact that they are able to provide drinks of the same caliber every time we visit. Which accounts for the 2 stars.
However, in the recent months we have noticed unpleasant trends relating to mixed up sandwich orders, long waits in line and the driveway, and recently, an employee not changing their gloves when they switched from working the register to handling the food.
Now today we attempted to use the DD app, which is acknowledged and endorsed by their chain, and were immediately declined. «Sorry its a location based offer». I’ve typed in our zip, this offer has appeared. Still a no go. No offer for a manager, no customer service, just deadpan from that moment on.
Nice…

I love this Dunkin Donuts for 3 reasons:
1. My drink is consistently made the same way every time I order it. If I ask for iced coffee a certain way I’m never let down.
2. The staff is friendly, professional, and they strive for customer satisfaction! A rare experience at this chain.
3. The fact that they have a drive-​thru makes my life so much easier with two kids in tow. No one wants to hear me drag my cranky kids in that I woke up from their car nap.