Caution to anyone looking for flooring. Lumber Liquidators has poor customer service and rude staff. They have a very short return policy of 30 days, which doesn’t leave you time to schedule contractors and actually install the flooring. Took several boxes to the Hampton, VA store and tried to return 60 days from purchase. During a conversation with the clerk, another staff member joined the conversation who was rude and unprofessional. What made it worse, he indicated he was the store manager. My advice to anyone looking for flooring, stay clear of any Lumber Liquidator establishments. You can find low price flooring from companies that stand behind their products and offer professional service.