Alvin Y. Au, MD, FACG

No respect for time. Waited over an hour and fifteen minutes with nothing done! Not even seen. Walked out! I don’t mind waiting but when there is absolutely NO respect for my time I just can’t chew that!
Oh, and people with disabilities be aware this place is not very handicap accessible. This poor lady in a wheel chair had the hardest time even getting in the door. The front door has stairs so wheelchairs must use the back door which is freaking locked! I tried to use this door because it’s the main door facing the parking lot, it was locked, so I waited in my car for an additional 15 minutes, then decided to try again. No sign posted to use other door –which I didn’t even know there was a «front» enter because their parking lot is located right infront of this locked door. Pretty sure this is not up to handicap regulations (maybe grandfathered in?!?) nor mine.

What’s is up with this place my family has to routinely see this dr. Office because of referrals and insurance but I can’t believe how long the wait is. There will be times when the wait is more then two hours… my ill family member have to wait two weeks or longer for an appointment for health related issues that are important and very worrisome to them and they have to wait longer to get their results. My dad has been misdiagnosed on occasion and my mom has been having problems with the office staff not doing there job… Sometimes the staff there will forget to fax referrals to insurance so that makes the wait even longer sometimes even months. And these are very series health issue that can’t wait months to be taken care of. But the staff doesn’t seem to see the importance. Continuously on countless occasion family member will have to call to see if referrals were sent in because if we don’t the insurance will never receive them. Come on office get your act together this is a health care professional office not Taco Bell were its ok to mess up an order. I don’t recommend this place what so ever and feel bad my family has to be seen there because this is what insurance provider recommends.

Hate going to the Dr??? Well you’re probably going to hate it even more after going here!!!
You will only ever see the Dr himself on your initial visit, and then continue to see his P.A.s which are really great. The Dr is very hard to understand as he mumbles and has a thick accent. Even if you have surgery, he will not come and talk to you OR your family after… no bedside manner.
The office staff all act like they have been weaned on a dill pickle… their attitudes stink and have been some of the worst that I have ever encountered. Nobody is cheerful or will go out of their way to help you, and they will even look at you like you are dumb if you ask a question.
Dr. Au’s wife is the office manager here, in an attempt to save money or something I don’t know, but you can definitely feel the tension when she interacts with the office staff, perhaps the reason why they are so disgruntled.
While waiting one day to schedule a surgery, an employee took a phone call from a patient and was so incredibly rude and hostile. She was speaking to the patient like they were a child, and she was very unprofessional. I just couldn’t believe that she would speak to someone that way, especially in front of other patients. So rude!!!
This practice kind of has the advantage in town, since there aren’t many GI specialists. If you need a procedure, I would suggest you go elsewhere… Fresno perhaps. If you just need minimally invasive work, then I guess its ok to go here, just don’t expect much from them.
If you have lab work done or imaging studies… good luck getting the results from here