Central Valley Comprehensive Care Inc.

I would come here about once a month (for med refills and general check ups) since 2012. The staff was great, the moment u walked in the front door you were greeted with a warm smile and made u feel welcome up until the moment u left. However, all my favorite people from this place have now left and gone! the receptionists that were there before were always so friendly and smiled, and lately every time i come in its usually the same girl with the same blank stare on her face with the really really soft voice! she won’t even smile at you and looks unconcerned about everything not to mention she is so slow! I get irritated just hearing her mumble. i would always hope someone else would be at the front, but have been unlucky. the nurses in the back were great too, my favorite nurse is now gone though, so is my favorite dr jaime. the place has really gone downhill, I used to love this place. The only good thing about this place is Bruce. makes me wonder why he hasn’t up and left yet, he’s too good for this place, a good provider doesnt mix well with a bad staff. i have never met dr riddle, but hopefully he can replace this sucky staff and get good people that actually love what they do.

It is not often that I have experienced such terrible customer service. The front office was as slow of workers as I have ever seen. There was no noticeable concern for myself or others in the waiting room. I observed a customer in a wheelchair ask for a rest room. She struggled to get the door open herself and two staff members watched without attempting to help. She asked if the rest room was handicapped compliant and big enough for her to use, and the staff response was a cold, «it should be fine». There was no attempt to be sure the customer could get to the rest room nor assure her that it was even handicapped ready. I was shocked at the disregard for their customer base throughout my visit here.

I usually end up here once a year — in the event that my usual dr can’t see me i come here. The staff has always been pleasant to me — i have no complaints whatsoever. What i dont like is that when you enter the office, smack, you’re greeted with a sign stating to wait there to give the patient in front of you privacy as they speak to the counter person. Which is good in theory, but in reality, you are a mere 2 steps away and can not only hear everything, but can probably catch the contaminated spit of that person because you’re so close together. There’s an ATM machine in the waiting area, which i thought was odd. Anyway. This year i came in because i had bronchitis. The wait was kind of long, which i didnt understand seeing how it was close to closing time and the dr had only one patient in front of me (seriously when i came in, it was just her and i in the waiting room & no one came in after us). About 20, 30 min later i saw the dr (just when i thought he had forgotten about me) & seemed ok enough. Before i saw the dr, the nurse came in & i made sure to inform her i was nursing. I watched her jot it down. So when the dr came in, he diagnosed me pretty fast and promptly wrote out 4 prescriptions. When i asked him if it was ok to take those meds while nursing, he sighed, tore up the prescriptions (i thought that was kind of dramatic but ok) and mumbled something & walked out. It wasn’t exactly rude… but it was weird and made me slightly uncomfortable. And annoyed. Hello, that’s why i told the nurse everything. i just wanted to go home and cough myself to sleep. He then came back and whipped out his iphone and researched what was compatible for me. In the end, i’m satisfied with the experiences i’ve had here and this place has been really convenient for me when i need med. attention in a pinch.

Dr Miller is one of the best doctors I’ve had. He really cares and wants you to get better.