LA Fitness

The management is really irritating. I got a membership at a different place through my work and when I wanted to cancel, they said I can only come in 9 – 5 to cancel!!! Are you kidding? What a scam, I work 9 – 5 and you know they purposefully designed their policy that way to make it difficult for people to cancel. I’m not taking off work to cancel my gym membership, these people should serve me as a member and not the other way around. In addition, the gym is waaaay too busy during peak hours and kinda scummy.

Nastiest gym place ever, Dirtiest sauna ever, shaving razor blades on the floor in the hallway, bathroom smell like urine this is what everybody is complaining about but nothing is changing: (

They lie about their included membership amenities to get you to join. I joined thinking I could take my kids and then when I tried they told me my membership didn’t include kids club and that it was $ 15 extra a month. No thanks! Especially with the people they have in there watching the kids. They’re more interested in their phones and looks than they are with making sure your kids are safe.

The gym is in rough conditions because the management doesn’t seem to care. I have been a member for years and honestly the customer service is terrible. The club is always dirty and if you complain they look at you like they don’t care. I feel bad for the staff to have such terrible leadership. The plus side is they have every machine imaginable and even when it is crowded you still feel like you have space. I just wish management cared a little bit more about the customers.

I recently decided to leave. The reasons are. This place is nasty now. Plan disgusting and dirty. They never clean the gym. It always smells and worst of all the patrons working out here now are scummy people. Must of them don’t even workout. They stand or sit on the equipment playing on their phones. To top it off they are not even in gym clothes. They’re wearing jeans. Most of the equipment is broken and stays broken for weeks and sometimes months at a time. The place is so crowded; you need to wait to use the equipment. I decided to leave because I had an issue with one of the pieces of equipment. I spoke with a girl named Claire. She was so rude. It was like I was bothering her while she was at the front desk playing candy crush on her phone. «Sorry you failed level 42 because I had a question.»
The staff doesn’t care about the gym or the clients they only care about stealing your money.
«More clients more money! Who cares about the operation of the gym.» Thats LA Fitness in HPs slogan.

This place is always a mess. None of the people who use the weights ever re-​rack their equipment, and management does nothing to manage this. Its terrible. I can never find the weights I need, and I am constantly walking all over the place looking for a curl bar that was left in the group workout room, or a 40 pound weight that was left over by the abs area. And the closing staff never cleans the place before they leave. I arrive very early in the morning and the place is a mess. The mens locker room smells like wet dog, and the floors are always slippery walking towards the bathroom. I am currently looking for other places to join, because this place is not managed well, at all.

The manager here is a HYPOCRITE! I come here all the time with my boyfriend and sister. I have the type of membership where I can bring 2 guests every time I go. So I started bringing my sister. LA’s policy though is that the guest must be 14 years old OR if they’re under 14 then the parent has to come with and sign a waiver. So I had my mom sign a waiver because my sister is 13 and the manager was there and actually HELPED sign her up as my guest. So we would come 3 – 4 times a week no problem. Then one day I brought my sister and brother. They are twins so both 13 but my brother looks like he could be 10. He is also on my guest list and was put on there no problem months before. So we come in there one day and the manager stops us and tells us we can’t come in because they’re not 14. But he helped sign them up? Now all of a sudden it was a problem. Then after talking he says he could let my sister in because she looks older but not my brother because he looks younger! And THEY ARE THE SAME AGE!!! That just shows he doesn’t care about policies he’s just worried about people complaining about children in their gym. I wasn’t even bringing my brother to use the equipment, just for the basketball court so he could work on his skills. The manager is a hypocrite and unprofessional. Besides just him a lot of creepy guys come here and like to stare and the place is often dirty and over crowded. Don’t recommend.

Me and my wife was on the search for a fitness center, we stopped by here to see the installations and to ask about the prices, we wait for a couple minutes until I think the names was Victor help us, well the thing is this guys was very rude with us, the wanted to pushed us to buy the membership no matter what, I have experience on sales, and I don’t think this is the way to deal with customers, the only think we wanted was time to decide, at the end he was very upset with us because we want to decide until the next day. He snatched is the membership price paper and he said if we did not enroll in that moment we were free to go without that papers. We decided to go and he destroyed in front of us that.
Terrible experience with this kind of sales agents, at the end we decided because of that to go to another fitness center.
I hope this help to improve this service.
Thank you.

Horrible experience here. My personal trainer quit on the day of my training. Took forever to get refunded for my personal training which they had no available trainers anymore. Basically had to chase down the operation manager to even talk to someone.

I have been a member at this gym for quite some time now and I’m not happy. I have asked management several times to have someone clean the bathrooms. I like some people like to get my work out in early in the morning and everyday I see the guy that’s supposed to be cleaning talking to the front desk girl sometimes for the entire time I’m there and not touching the «filthy bathroom period. The urinals are filthy, the floor is filthy, the sinks are filthy, showers have mold and mildew on the curtains and walls and I could go on and on but I don’t think they give you enough room. One time I called and the manager had the audacity to ask me how much did I pay for my membership??? I asked him why did that matter they get it automatically every month regardless of how much it is «why can’t you keep the bathrooms clean»!!! So if anyone else is experiencing these issue please post them so someone up the chain can get something done!!!

Went into the LA Fitness in Hanover Park, IL to update my debit card info and make a missed monthly payment. My previous card was canceled by the bank due to recent data breaches. The girl at the desk clearly didn’t know what she was doing. She then proceeded to charge my card for the missed month (due to the canceled card which I had spoken to the manager about and they STILL charged me a NSF fee) PLUS TWO FULL YEARS!!! Who does this? But it gets better. The only person who can fix this almost $ 400 mistake is the operations manager. Who’s not there until the next day! Wait, you give the manager the keys to the building, but she can’t fix the Incompetence of the desk people??? This in addition to the fact that the doggone building is ALWAYS hot. Which seems to be a common theme here… I think I may be going elsewhere…

Okay place to just work out. But the place is not all that clean. Smells terrible, like mold and sweat through out. People generally do their own thing and go home. I shower at home since I live 5 mins away.

Dislikes: the smell, open workout area & men’s room. I have to give a poor rating initially for first impression. Not sure if they neglect on purpose so u go for signature series at higher cost, but I am curious if it is worth it. I give 1 star to Make it average cause they have free classes and pool.

My girlfriend and I both where members here for the past 5 months and the only good comment I can make about this place is that the few classes that I took the instructors were very nice and helpful. Other than that the WHOLE place is disgustingly dirty and gross. They do a very bad job at keeping anything clean. Locker rooms filthy. Showers filthy. Bathrooms filthy. Sauna filthy. Equipment filthy. And there trainers blew me off four times for my orientation training that is part of signing up. It’s like as soon as they got our sign up fee money and our 40 $ each per month they wanted nothing to do with us. We found an add for 30 $ a month to sign up a month after we already did an called and asked if they could change our price to that and they said there is nothing they could do for us. What a joke this place is. I will NEVER sign up with LA Fitness EVER again!!!

We signed up here because the price was better than Lifetime and it’s super close to our house. We used to be members at Lifetime and FFC, so switching to LA Fitness… difficult. When singing up the sales guy was telling us a bunch of stuff about lifetime that isn’t true, like that their contracts aren’t month to month, which they are. If you are selling something you should probably do your research on your competitors. Secondly, I hate what they have for cleaning the machines. I went to a cycling class this morning and the music was awful, at least for my age (25), and the instructor was too out of shape to participate the whole time. They also need to update the facility, badly.
Their class schedules aren’t great either. Massive time slots missing any classes.
I will say some positives: the locker room is nice (tho you need your own lock), it’s not usually crowded, and it has enough machines to get the job done including punching bags.
All in all, I miss Lifetime, it’s well worth the money.

Warning: I am an ex-Bally’s member, so my gym standards are fairly low (haha); however, I have been to nicer gyms too (FFC & Metropolitan Club in the Willis Tower) so I have some standards!
I usually only use the treadmills and the resistance machines in the women’s only workout room. Yes, they have a women’s workout room, and it’s awesome. There are a few cardio machines (incumbent bikes, treadmills, ellipticals) and a stretching area in there too. Although there are more weight machines than you’ll ever need out on the floor, I like having some privacy while I’m pumping these guns.
Out on the floor, there are TVs, water fountains, meat heads, and like I said before — a lot of machines… possibly 2x more than Morton Grove and 3x more than Evanston.
According to the website, they also have the following amenities: pool, hot tub, sauna, studio room for group fitness classes, cycling class room, racquetball court (s?), basketball court (s?), juice bar, and Kids Klub/​daycare.
However, the locker room only deserves 3 stars. The showers are gunky and hairy, the carpet isn’t vacuumed and oftentimes smells like a wet rag, and the countertops aren’t wiped down. There is soap but no lotion, razors, hair dryers, or bath towels. The lockers themselves are in ok condition, but you need to bring your own lock.

I used to be a member of xport, so perhaps I just have high standards. La fitness (this location) is filthy!!! The carpet in the woman’s work out room looks like it hasn’t been cleaned in ages and you can see layers of dust in the corners. It is hard to find a machine that doesn’t have gum stuck on the bottom of the iPod/​phone holders. The mats are disgusting as well. Most of the group classes are pretty good, but I swear I’ve gone to Zumba before and thought I was at Latin dance. It’s also insane to me that they do not provide towels. It seems like a basic necessity at a gym. They claim its to keep costs down, but there are plenty other gyms that supply towels and have the same amenities for the same price.

The Hanover Park location is a great place to work on fitness programs of many sorts. Try to make it earlier in the day because the big crowd arrives after work and the place can be a bit insane.

Not sure why the low ratings… compared to the Jersey Shore Ballys (Cumberland) which I also frequent, this place is immaculate. There’s always someone cleaning and the place is pretty kept up. I’ve even seen managers in their dress shirts and ties cleaning mirrors in the group exercise room. The locker room is spacious, smells good and you’re not climbing on top of someone to get changed like you are at the Shore. The members here are nice, I have yet to run into any douchebags like I did at the Shore. The staff here is friendly but God help you if you have any sort of issue.
Apparently L.A. Fitness’s buyout of Ballys didn’t make the customer service department any more helpful. I was double charged and it literally took them FIVE days and several phone calls to get an answer. Every time I called the 800# they said I needed to talk to my home club. When I tried to talk to someone here, they said I needed to speak to the manager who was never in. I requested a call back from the club manager SEVERAL times, which I never received. Apparently the club manager is the only one who can deal with billing issues.
I come here for the treadmill and the weights. There are ample amounts of cardio machines here. They don’t have a jogging track but I improvise by walking around the cardio area or doing sprints in the group exercise room or the basketball court when they’re not being occupied.
So minus the billing issues I had, this is a great place to work out!

I dunno if they have read these reviews and decided to «clean house»… but I feel like I am at a completely different LA fitness than the other reviewers…
My fiancé and I both had memberships at Ballys (we went to the Schaumburg & Barrington location) and are very pleased with the whole buying out process… I do believe our rates stay the same (that’s how it reads in the contract) and to sign up there was quick and painless. If they go up… Houston we have a problem.
There are many more treadmills, bikes, and weights at LA and the place is huge. I also like it that I am not bombarded by Fitness trainers like I was at Ballys. At Ballys the trainers just stood at the reception desk staring down people and would go on a hunt (aka young women). It’s also nice that this location has a separate weight room for women :)
I feel as though the locker rooms and bathrooms are VERY clean. I always notice clean up crews all over the establishment – Ballys had nothing like that.
The only complaint I have is the flipping parking lot… its always jammed packed and when you are backing out, people are WAY to close to you and don’t even want to move… um if you want my spot, back up!!!