LongHorn Steakhouse

The slowest service ever! Not once, but many times! Not sure what the problem is but get on the ball.

The food was good. Prices were somewhat high for what they were serving compared to other chains. The server appeared tired and was a tad short with her responses and expressions. Outside the demeanor the service was quick and helpful for the most part.

My husband and I loved this place on the west shore and decided to go for our Anniversary and get the $ 40 steak for two. We loved the sauce they would make on a hot plate and the food. This time they stopped making the Sauce fresh and when they brought out our salad incorrectly and we asked them to fix it the waiter gave us an attitude. It took over an hour for us to get our main meal and they took almost 45 min to fix my salad. Really!!! What happened Longhorn???

We enjoyed our lunch very much! We got the bone in ribeye cooked perfectly and fabulous mouth watering taste! Service was great also.

This steakhouse is probably one of the hardest Steak house to get a table at in the Harrisburg Area. Ambiance is a nice mixture of traditional western and modern décor. The staff is a major asset to the restaurant as well.
The steaks are deliciously seasoned and the loaded baked potato potatoes are large without being too big. I also have to say that this is the only steakhouse in the area that actually pays attention to customer requests for preparation… Steaks were a perfect medium!
Adding an extra star for customer service. One of the steaks came out well done when ordered medium. The server saw how off the order was and offered a replacement. In less than five minutes the replacement steak was cooked perfectly and delivered to the table with an apology for the inconvenience.
Glad to see that customer service is still alive and well! For good steaks, good atmosphere and great service checkout this Longhorn location.

We checked out this restaurant today with a group of four. The picture to follow is the 10 ounce strip steak and the «steakhouse mac and cheese». The steak had just the amount of char I was looking for, and was done to a perfect medium, as requested.
The salad that came with my steak had dressing on top of it despite my request to have the dressing on the side and was just ok. The vegetables and lettuce in general was soft, not as crisp as I would hope for.
A friend of mine ordered the white cheddar and bacon dip appetizer, and shared it with the group. The dip itself was delicious, I could have eaten it with a spoon just by myself. The crispy crumbles of bacon on top added a salty dimension and much needed texture to the thick dip. The triangles of toasted bread or pita that came with it should have been crispier based on the heaviness of the dip. I think that would have made a difference overall for that appetizer, but I would order that appetizer again in a heartbeat. (I am not really sure if my heart would continue beating if I ate this appetizer too frequently though, I am scared to see what the fat content might be!)
I also sampled the broccoli and cheddar soup and it was thick, flavorful, and very filling. My friend had it for an entire meal and was completely satisfied.
The service was acceptable but not really noteworthy. My iced tea wasn’t refilled as quickly as I might normally have expected at most restaurants, and the restaurant was not very busy at the time. That being said, the server was very friendly, and was careful to clear plates in a timely manner.
I am definitely interested in coming back here. It was worth the visit.

Sat in the bar area at a high table. Bartender was busy, too bad all the waitress walking by didn’t offer to help. Enjoyed a delicious filet, ribs were really tough and we asked for them to be taken off the bill.

Olé reliable.
I eat here every time I’m in Harrisburg for work. It’s a good steak, not amazing, but good, especially for a big-​box chain store. More importantly, I can get the afore mentioned decent steak for right at my meal allowance.

Our group went on a Sunday afternoon. The place wasn’t full. We had a group of six people and waited close to an hour. Smaller groups were seated right away. We almost left but stayed. Our server did an excellent job of redeeming our visit.
Reading the other reviews I see that this location is missing something. Not sure what. We made it through our meal. The food was good.

Just walked out. Waited 20 mins after getting drinks while the table next to us got drinks and had their appetizer order taken AND after making eye contact with our waiter. They weren’t busy and it appeared like there was plenty of staff and at least two managers working When the hostess was told we were leaving due to poor unattentive service she didn’t say anything or react in any way. Service like this closes restaurants. But then again. With staff like this should they really be in business?

Food was meh but that is what I should expect from a chain. This location’s saving grace however came in the form of an amazing bartender named Brian. He was quick with joke and made me light up my smoke outside. Great service from him. I would stop in anytime he is working.

The quality of service was much better than the food. I came here because it was one of my son’s favorite restaurants and I felt like having a good steak. My waitress, Deanna R, is the reason I don’t have a very negative review. I ordered the best of Longhorn sampler, corn fritters and the ribeye — medium. The appetizers were mediocre, doughy and overrun with cheese. The fritters were missing corn and the steak was TOUGH, my jaws got a true work out. But Deanna made the difference, very personable and accommodating. Applause to the service, tenderize the steak

Wow! I read some of the negative reviews and almost didn’t go. But we went for lunch, and the food and service were exemplary, and belied the negativity previously referred to. We enjoyed the warm bread while we waited for the corn fritters (scrumptious!) and when the soups arrived, we spooned up some of the best seafood chowder and onion soup in the area. Because we were hard-​pressed to decide on which soups we wanted, out server, E., brought us a sample of the mushroom soup we were considering. This place is a definite repeat for us, and we are picky. We will definitely return some evening soon for dinner.

I like this chain, but other locations are better.

We went there Sept 16^th, waited 15min for soda, asked twice for refill (came after another 20mins), cocktail ordered and never received.
Food quality disappointing plus LONG waiting time (about one hour), salmon dry as hell, mashed potatoes nuked and instant, broccoli out of freezer, not the typical LongHorns standard, shocking!
Manager who doesn´t care, they reduced the bill after massive complains. We weren´t the only people there today with a lot of complains, seems to be normal there to receive wrong food and bad service.
never again, this Harrisburg branch sucks.
anyway…to b fair, this post is about the Harrisburg branch, the regional manager contacted me after my feedback, we got invited to the Mechanicsburg branch and food and service was excellent

This exchange I had with the manager says it all:
Me: These fried green tomatoes didn’t taste right, and when I looked at them I realized why. They’re not green tomatoes.
Manager: Well, they’re not green, but they’re still fried green tomatoes.
Me: No, they’re not. Green tomatoes have an entirely different taste.
Manager: They are. These are fried green tomatoes.
I take the tasteless pink tomato off my ho-​hum over-​priced burger and put it next to the tomato I fished out of the too-​heavy and greasy fried «green» tomato.
Me: Look — they’re exactly the same color.
Manager gives up, finally, and takes it from my bill.
This is a new restaurant and looks very nice. The service is very slow, though, and there’s nothing special at all about the food. Pity.

Wow. Came here since it was new, close to church and we loved Longhorn in our previous city. Disappointing. Very.
First they attempted to seat my better half and I at a 6-​top round table when multiple booths sat empty.
We then ordered (Filet for me Parmesan-​crusted chicken for her.) My salad came out «swimming» in Balsamic, which if that alone happened I would not be rating this a poor experience. The main dishes took in excess of 45 mins. Her cheese was not even melted and green beans tasted soggy and canned. My steak came out rare and cold. 15 mins later she is almost done eating and I sit still waiting for my steak. So we will not really be eating together and will not make our planned movie (didn’t expect lunch to take over 90 mFail.
In all fairness — our waitress, Chelsey, was attentive and appeared to be the best server working.
Will not be back.

— Waited over an hour for food
— Waitress avoided eye contact and was not attentive or apologetic about our wait
— When we did finally receive food, the fries were cold and burgers were underwhelming
— My father in law’s pork chops were extremely tough, baked potato was cold. Inedible. Sent it back and did not even bother with a replacement.
Terrible experience, unfortunately.

for now 2 stars but will try it again. this is mainly based off of my steak. SInce this is a steakhouse (menu is very steak heavy with a little bit of chicken and seafood items) my review is a bit harsher than normal.
The ribeye steak was about 25% grizzle (not talking about the marbling that ribeyes are know for) and fat that was totally not edible (unless you like that crap) and the rest of the meat that was edible still had a decent amount of grizzle on it. I would say my 11oz ribeye was about 6oz of decent meat. THe other issue was that it was paper thin.
it was no more than ½ inches thick. I dougt it was ever an 11oz cut in the first place.
For a steakhouse it was really a pathetic cut of meat and not worth 20 bucks. I had better steaks at the diner.
On the plus side, my wifes seafood dish was good and the service was really good but they seemed to have an extra amount of employees and lots of experienced folks from established locations helping out. Very nice décor etc. much nicer than Texas Roadhouse as far as atmosphere goes.
I will give it another try and try the sirloin this time. If its still not good then its Texas Roadhouse all the way which is very good in my opinion for a decent steak. Longhorn is close so that is why I tried it for now.
if the next steak is better I will update my review.
updated from two trips since my original review.
sadly, still 2 stars. Tried the burger twice now and both times the tomatoes tasted rotten, maybe it was the meat but it just did not taste right. figured first time was a fluke but 2^nd burger same way. I was not going to spend a lot of money for steaks as I know they are not that good so opted for burgers.
service was not good, brought out bread but never gave us plates. asked for plates, never got them until the food came out. bread was cold by then and no one was in mood for bread by that time. took forever to get food even though there were no more than 3 other tables when we were there.
I find it interesting that some of the recent positive reviews are probably because they had such low expectations, their experience was bound to be good.

Went here on opening day (Monday) no issues with the food. They were a little confused as to table #‘s giving us an appetizer before we had spoken to a server. The food is good and I’m sure after a few days they will have most of the initial growing pains worked out. Chipotle chicken and the bourbon pepper steak are really good. there was no waiting which surprised me it seems like a soft opening almost it was busy but getting in with no wait was nice hopefully they can maintain that perfect balance of full tables and no waiting :).