Residence Inn Hartford Downtown

Very accommodating staff. My hotel room was amazing!!! Very spacious. I highly recommend this hotel!

I was in town for several months and made a reservation for a long term stay here at the Residence Inn. When I first walked into my room, my jaw dropped. It was like an apartment! Complete with a kitchen, a living room, desk area, table to eat and a loft bedroom and bathroom. The Residence Inn exceeding my expectations. Why do I give it 3 stars you ask. Because of the lack of room service. Other hotels I stayed at in Hartford had great restaurants in the lobby that I was able to order from. While I could order from City Steam and Bocca Rosa, the food still came in styrofoam boxes and was also terrible. The Residence Inn did offer breakfast and dinner in the lobby but it did not compare to the food offered by the Hilton and Downtown Marriott hotels. Staff was very friendly and always willing to help. The gym was nothing to brag about.

I stayed here on business and it negatively affected my ability to do great business. That should never be said, but it was. This was January/​February in cold miserable CT (–8 windchill). Marriott threw some points my way due to this stay, but it was still not worth it at all. Where do I begin?
1. The heat went out. Now… I understand bad things can happen, but I also expect them to be rectified quickly. Keep in mind, it’s 0 degrees outside, so when you come in, you want to come into a nice warm room. Nope. 59 degrees. It went out during the night so I woke up absolutely frozen
2. The heat was out for 6 days. That’s just unacceptable. 6 days. I had to switch rooms. The rooms I switched to lost their heat as well. The manager was trying his best but… c’mon.
3. The repairmen/​hotel wouldn’t fix the problem fast enough. I know how an HVAC unit works. It’s not complicated. You can tell when it’s broke. I also know that a busted unit tends to work (depending on the issue) during the heat of the day when the sun is out (Even if that’s 30 degrees) and definitely won’t when its dark and 0 degrees. Apparently no one else did because they kept saying it was fixed, and it kept being broken.
4. This went on for 6 days. I would have thought by that point that I’d get compensated for each day, since I stayed there so much, but not quite. Perhaps maybe they put me up in a different hotel room? Not an offer.
5. When the vents do work, depending on your room, you might have it blowing right over your face (some are located right over your bed) and they are LOUD. Stark difference between on and off.
6. So the location is in downtown Hartford. I get it. Terrible city, lots of violent crime. I walk out the back one night and there’s a dozen people getting arrested by ⁵⁄₆ cops with their guns drawn. Nice.
7. The fire alarm goes off. The fire department has to come. We’re waiting… outside. in 10 degree weather at night. Fun.
8. The parking garage leaks. And by leaks, I mean, water is coming down on your car (inside mind you, underneath the hotel). And it’s not a little either, it’s a lot of water. And since it snowed, it was dirty muddy water. Makes me just a bit worried since… that’s obviously a deteriorating foundation. They may want to look into that.
As you can see, a bad stay made worse by the fact that every trip the heat went out, so it’s clearly an issue there, and I do not intend to stay at that location again. C’mon Marriott, your building is falling apart. Fix it!

started out crazy but the service of the check in person made this a great stay. Amazing room and in the middle of everything

We had a wonderful stay at this hotel over the past weekend. Rooms are VERY clean and very large. We had four people in one room with one king bed. We had two people sleep on the pull out couch.
The room had a full kitchen with stove, microwave, sink, etc. it even had a small dinning area next to the kitchen.
The only two problems I had with the hotel is 1. The location — anytime I went outside for anything there were people CONSTANTLY approaching us for money, cigarettes, etc. it was really uncomfortable.
2. Being one of the people who slept on the pull out couch, it was an extremely uncomfortable mattress. It was really hard to try to sleep. The hotel was very accommodating by providing extra pillows and blankets immediately upon my request.
The hotel had a great continental breakfast for all guests. Check in at 3 check out at noon which was really nice because we didn’t feel rushed.
Overall, great experience. We stayed as people we knew got married across the street at the society room. I would highly recommend this hotel.

Been here a couple of times and each time I’m impressed with the cleanliness of the rooms. I would have to say kudos to house keeping, Michelle does a great job with making sure you get what you need but also making sure the room is up to standards.

I like the hotel my room looks like a mini loft. It’s spacious, quiet, & cozy. I easy to please I’m very satisfied.

It’s a nice enough hotel but skimps on the basics. If you want a coffee or tea at night you must either use a powdered creamer or go to a convenience store in a bad neighborhood. Have a bad back and need a cart for your luggage? Sad day for you we only have four for the whole building!
That being said the rooms were nice and spacious and well appointed.

I’m a consultant and I’ve stayed at a number of hotels in Hartford for the past few years. This one is my least favorite. Even though it’s in a prime location and the rooms are big and it feels like your own studio or apartment, it’s no where near as consistent as the Marriott Downtown. Yes the room are big, but who needs so much space if you’re never going to be there? Overall, this hotel is decent, but does NOT meet «Excellence» in terms of service, cleanliness, and overall consistency.

Considering how expensive it is, I can’t call it much more than decent.
The rooms certainly are spacious and comfortable… good for a night’s stay, or temporary living for those who need it. But the neighborhood is somewhat dangerous, the amenities are okay, and parking seems to be quite scant.
It’s literally attached to City Steam Brewer. It’s nice to go down to a bar and have some pints, then stumble up to your room at the closing whistle.
As Vinny M. Said, assuming you want to be in Hartford, the location can’t be beat.

The Residence Inn serves its purpose. It’s in Hartford, which isn’t most people’s favorite vacation destination, but as a home base for a concert at XL Center, it was just what we needed.
Walking distance to the arena, bars, and restaurants. Parking is easy behind the hotel. The rooms are huge, and clean, and though dated and a bit barren, also functional. And, it’s not like we spent much time in the room anyways.

This has to be one of the worst downtown hotels available. The rooms smell and are dated. I had continued to book due to the location and availability of a kitchen. I am a Marriott rewards member that had months booked ahead of time and someone on their management team had the brilliant idea to try to bump me to the Ramada (no kitchen) the NIGHT before my arrival because another group had «extended their stay.» (Oh, I’m sorry I thought the whole point of a reservation was to hold it? What’s wrong with saying that there is no availability? No respect for customers whatsoever.) Needless to say, I have re-​booked all my travel with the Hilton. Seeing as I am going to be traveling to downtown Hartford 4 nights a week for at least a year, this probably cost the Marriott about $ 30,000 guaranteed money.

Nothing special at all. Hotel is in a great location (especially if you have an event in the Gershon Fox Ballroom) but they know this, so the rooms are very dated. There isn’t a need for them to renovate because the business is probably there already.
Rooms are neat & very big (loft style) but they lack any charm or warmth that a city hotel should have. Echoes throughout the room & weird open spaces with old furniture make the experience less than desired. There is very little wall art & with such high ceilings, the empty walls are depressing.
We had a wedding block here & it was ok for the price in a city, but I would have chosen a different hotel if it was my wedding; even if it meant guests had to walk a little further.
Breakfast is mediocre (Hampton Inn breakfast is actually better) but the kitchens in the room are always nice to have.
I won’t be back unless the scenario of a wedding block next door happens again.

It’s not the nicest Marriott, or even the nicest in town, but the location of the Res can’t be beat — assuming, of course, you want to be in Hartford. The staff is friendly and helpful and the free dinner is nice when it jives with your tastes.
The rooms here are big, (to steal a line from Fight Club) the way you’d think of gods as big. I’m pretty sure I stayed in a room here that actually had a performance stage in the corner of the room.
Great location, great staff, huge rooms with weird layouts.

Drink all day, play all night, let’s get it bumpin’! We’re in Hartford, Trick!
Here’s what I think about this hotel.
Pros:
1. GREAT LOCATION — Close to a lot of restaurants and bars.
2. SPACIOUS ROOMS — All the rooms are 2-​story lofts, so you’ll have plenty of room to do activities and aerobics.
3. LOTS OF AMENITIES — Laundry Facility, Full Kitchen, and Exercise Room just to name a few.
4. FREE FOOD — They provide warm cookies in the afternoon, happy hour with finger foods, beer, and wine in the evening, and hot breakfast in the morning.
Cons:
1. OLDER — The hotel is a bit older. The carpet is a little worn down, the furniture is old school. Not the most trendy hotel, but it’s still pretty decent.
A little about my credentials:
I just an average joe, that travels a lot for business and pleasure. I’m an Elite Premier member for United, Gold Member for Marriott, and Gold Member for Hilton Honors Reward. I usually book hotels in the range of 130−160/night depending on location, amenities, and the year the hotel was built/​renovated. I’m a pretty reasonably easy person to cater and I don’t have very high expectations out of anyone.

I love a hotel that offers breakfast and I don’t mean donuts.
I go to Hartford, CT a lot b/​c my Alma mater is there. I often stay closer to Bloomfield, but this time I went w/​staying downtown.
Checking in was efficient and I got to play a raffle for bonus points too. We also go a free upgrade b/​c she we would be more comfortable in the back of the hotel as to not hear as much noise b/​c we were on the main street where people are out and about. The staff that we came in contact with were polite and helpful.
As I said before they serve breakfast. Waffles, eggs, sausage, pancakes, etc. I so appreciate a good breakfast in the morning.

The staff were pleasant, and the rooms were both clean and large.
Other reviews were on the money about this area of Hartford, not much going on. There is a late night pizza shop next door, which was great location and adequate pizza after midnight.
There is s new-​ish looking brewery/​café next door, but we didn’t have a chance to visit.
Would likely stay here again when dragged to Hartford.

I was in town for a wedding. The people working in the hotel were all very nice and good to deal with. The decorations are in good shape but dated/​lower end/​a lot of maroon. The rooms are cool shapes and big but again lower end finishes and bed. Maybe this is just the brand of hotel but we are not talking a Heavenly Bed. For a wedding or visit who cares. It is also sort of an Island– this downtown has nothing. Salute restaurant was good, no *$ close, McDonald’s went out of business. So pack your lunch and bags and stay there.

My friends and I booked a room here for the weekend of our friend’s wedding. Trip Advisor had some hit and miss reviews of this place, but I had a great experience.
First off, checking in was a breeze. I was flying into Hartford earlier than everyone else, and this place allowed me to check in as early as 1pm. Secondly, the room was HUGE. Residence Inn is more of a fancy motel than a hotel – there’s no room service or restaurant to order from, but there was a full kitchen in the room. All the rooms (minus the suites) at this Residence Inn are lofts, so there’s a huge living room/​entry way with high or vaulted ceilings and a fold out sofa, and the bedroom and bathroom are in the lofted part of the room. The room was beautiful and clean when we arrived, as was the rest of the hotel.
For the most part, the staff was exceedingly helpful. Only once when we called the front desk for help with a downtown shuttle did we get someone who was so apathetic about helping us that she kept saying «i don’t know. i don’t know i don’t know.» Thanks.
You’d think I’d gladly give this place a full 5 stars; but there are two reasons why I didn’t: 1) there’s no shuttle from the airport to the Residence Inn. I had to take the public bus, which, wasn’t terrible, but still a pain. 2) the free breakfast. yes, it’s free, but don’t be fooled by the fact that they don’t call it «Continental», because that’s what it is. Everything was gross but the fruit and the cereal.
But these were clearly small drawbacks to an overall great place to stay. If I ever return to Hartford, I’ll definitely stay here again.