Chili’s

Chili’s is what it is. If you go in not expecting more then you leave a happy customer. My 4 y/​o took me out on a «date» here over the weekend. We had a perfectly good time. At 7:30 on a Saturday I expected to wait a while. We only waited for about 10 minutes which I thought was great. Our server was good, although seemingly flustered. We ordered an app, a kids meal, an entrée’ and a dessert. I had a long island which was kind of terrible. It tasted like mostly sour mix. Our food was good and our bill was $ 41; which I thought was reasonable for a wonderful night out with my little man.

This is a complaint solely based on the bartender named Mika
I went here with a friend last night, around 9 o’clock. We stood at the front door for a long time and no one ever came. Maybe there was a host on duty, maybe there wasn’t, but many servers saw us standing there, so they could’ve seated us themselves or told us to have a seat anywhere or SOMETHING. Don’t look at customers standing at the front door and just leave them there.
Whatever, we obviously got tired of standing, so we just took a seat at the bar. There were two other people sitting at the bar which meant the bartender now had 4 people total to take care of. It took her about 7 minutes to come greet us and take our drink orders. For anyone that thinks 7 minutes isn’t a long time, of course in most day to day life situations it isn’t. But I’m sure everyone can agree that when you’re sitting at a restaurant hungry and waiting to be served, time stretches on much longer. Especially when you’re watching the person that’s supposed to be serving you behind that bar cleaning up and moving around crates of glasses. Apparently she was trying to get a head start on her closing duties and that was way more important than the guests that she definitely saw sitting at the bar.
When she finally came over to us, she didn’t introduce herself, but she took our drink orders. My friend got a regular Arnold Palmer, I got a strawberry AP. The drinks came out quickly; mine tasted like a strawberry lemonade rather than a strawberry Arnold Palmer, but I wasn’t that bothered by that. She takes our app orders. We told her that was all we wanted for now and still wanted to look at the menu for entrees. Literally the only thing that she did right during this entire visit was when my friend asked for his loaded baked potato soup to be fresh, she ran to the kitchen and got him a bowl from the new batch that they had just put out. Someone else ran my food to me and she never came check on us to ask if we were ok or to refill drinks. I actually started eating the ice. I also noticed the man sitting across the bar from us had received his food, but didn’t have silverware to eat with! That should’ve been one of the first things she laid down in front of every guest. As I said earlier, apparently washing her dishes and restocking her fridge was so important that she couldn’t even periodically do a quick scan of the bar to make sure every guest was ok. I guest that man didn’t want to yell across the bar to get her attention, but my friend didn’t mind, so he called her and directed her attention to the man. He was grateful to us.
As I said, we told her that we were going to order more food. That never happened. She never looked up to see that I had received my appetizer. She never refilled either of our drinks. She never came back at all. The only guest that received any attention was the one that was sitting nearest her little sink washing station because she was faced that way the entire time.
In the end, I told my friend we would find more food somewhere else because I was still hungry, but I refused to tolerate that service. When she dropped the checks, she told my friend that she charged him for the bowl of soup with an entrée rather than a regular bowl of soup so it would be cheaper. Why she did that, I have no idea. Maybe that was a final push to save her tip. Sorry, didn’t work. I usually tip around 40−50%. Servers make $ 2 or $ 3 bucks an hour; they need and deserve it. Mika only deserved the 15% that I gave her.
WAIT! Thats not it. After reading this entire review, let me tell you what REALLY pissed me off. After my friend had to call her over once again to get our checks, she said «thats all you’re getting? Aw man, I was waiting on you guys to order more!» Are you kidding me Mika? You must be joking. You knew we wanted more food, you were supposedly waiting on us to order more food, but HOW COULD WE ORDER MORE FOOD IF YOU NEVER CAME BACK!!!

The server was nice but slow. The real problem was the cook. My chicken came out way undercooked. It was disgusting to look at.

My family decided to eat at this location. We were seated ten minutes after entering the restaurant. After waiting 15 minutes for anyone to walk over to the table, we were finally greeted by an apologetic waitress who began to take our drink order. After waiting another twenty minutes for our food, the order was completely WRONG!!! We finally had enough and walked out without. We will never eat at this miserable place again!!!

Lunch time the bar is very slow only 3 people including me. I been waiting 10 min. for someone to acknowledge me. A customer walked in and sat down in the bar area and was immediately greeted. It wasn’t until I ask for a manager that I finally started getting some help. She did explain that the out servers in the bar area don’t handle bar patrons. This still doesn’t explain the bartender missing for over 10 min., I would hate to see them busy.
The food was good and staff attentive from earlier, so changed to 2 Stars.

I only come here because my love of their chocolate molten lava cake, and even that is suffering.
We ordered steak with mash potatoes and chicken bacon ranch quesadillas. Steak was ordered medium rare and came out well done. Wow, that’s quite a difference. The steak wasn’t even hot, more like disgustingly luke-​warm. Mash potatoes straight up cold. Do managers even exist here? Chicken bacon quesadilla was impressively stuffed but unimpressively tasteless.
I had a free coupon for dessert which is and always will be the main reason why I go to this establishment. Ice cream was freezer burnt — having me eat ice crystals with every bite. Ice cream to cake ratio ridiculously out of portion and obviously frozen and microwaved before served.
Boyfriend said he had school lunches better than that and I concur.

I ordered some food for carry out and everything was cold so I had to go back, and then wait an hour so they could give me the same halfway cooked food all over again and the managers didn’t pardon for the wait or anything, they just stood there like idiots! Later I went home to eat and saw that 1 order of Texas cheese fries were missing! Horrible service, don’t order carry out unless you want to be utterly disappointed. 1 star because it’s been 2 years and still the same service of both food and service.

came here with my grand and great grand and the staff is very accommodating! this is typically a restaurant for my generation but I love it!!! very nice place

What the stuff?! A five star review?! HOW DID THAT HAPPEN?! Well let me tell you how! A friend and I were on our way to ihop when he decided that he was in the mood for dinner (it’s called IHOP cmon lol). Anyways we decided that we should go somewhere else and my friend mentioned that Chili’s is right next door (commence cringing). I settled down and walked sulkily to what I presumed would be ANOTHER bad experience. We were seated as soon as we came in and noticed this new gadget thing-​a-​mahoosit on the table (looks like an android tablet with a slot for sliding credit cards). Our waiter explained to us that they have a brand new system where we can order whatever we want on the touch screen, order refills of our drink, and finally pay with a credit/​debit card whenever we are ready. We end up getting the 2 for 20.
Southwestern Eggrolls: i never would have ordered this because I don’t like eggrolls but this was pretty delicious and was the perfect size to share. The wrapper is not wonton like I thought it would be, turned out to be a flour tortilla stuffed with succulent chicken, black beans, corn, some sort of white cheese, and spinach. Honestly could have eaten this as an entrée!
Honey-​Chipotle Chicken Crispers: my friend had gotten this last time and she tore them up so I decided I wanted to try some. A little salty for my taste (not a huge fan of salt, most people would probably enjoy it) but bursting with flavor. Deeeelicious ! This came with two sides of my choice. So I chose a side salad and southwestern mac n cheese. Both are $ 1 extra.
Southwestern Mac n Cheese: Was topped with crunchy bread crumbs, had a bit of a spicy kick (just a pinch. nothing a child couldn’t handle). I believe this had bacon but I’m not completely sure. Worth the extra $ 1
Bacon Ranch Chicken Quesadillas: Friend ordered this and we ended up splitting everything. They were pretty good, they didn’t skimp on any of the ingredients like a taco bell or other fast food establishment and it’s a huge size!
Ran out of room so we had no dessert, had to bring most of it home in a to go box. Another thing worth mentioning is that our server is «DA BEST». I’ve never had service comparable to his ever before. He was very attentive and kept our drinks full. Very surprised to find him at a Chili’s of all places (said he used to work at TGI, go figure). Anyway this one meal has turned me into a believer. Will be back but they need to re-​vamp the dessert menu!

I must say, compared to my past experiences with this place, this time was completely different. I met co workers at the bar to have drinks. We did the 2 for 1 margaritas and also ordered appetizers. The bartender did an extraordinary job. It was not busy in the place which was a plus and our food was good. Again cheers to the bartender slash waitress because she was both and her personality was great! They definitely did the right thing putting her there!

I don’t understand why this location receives such bad reviews. It’s Chili’s so you’re gonna get what you pay for. It’s not a five star restaurant. It seems like a typical Chili’s to me. Me and my boyfriend have visited here countless times. No matter where you go sometimes you’re going to have to wait and sometimes you’re going to have a crappy server. We particularly haven’t had any bad experiences. The wait is normal, the food is good and the servers are usually nice.

I’ve visited this location many times but it is definitely going downhill just bc of the slow service. My last visit I went with a friend & my daughter. We were seated right away & got our drinks. Another party sat at the table next to us about 10 minutes later. That group was done with their food & paid their bill while we were still waiting on our food. The waitress apologized but they really need to get their act together. No complaints with the food & I like that you can pay at your table now & print your own receipt.

I was hesitant to give this place another go because years ago I visited this location & they brought out some horribly cold food.
Against my will, I was forced to come here. My manfriend likes what’s convenient. Chili’s was open late on the westbank. Ah, perfect.
But you know what, I was satisfied. They revamped their menu, like many other chain restaurants, & they’re doing a good job. There’s seasonal promotions which combines good eats for a pretty decent price.
I really don’t remember what I ordered but I remember it being good enough that I packed my leftovers and ate it the next day.
I don’t come to franchise restaurants expecting a five course meal with the fanciest ingredients. I just want two things: decent food & good service.

tried the appetizers… pretzel sticks with cheese-​omg to die for. yummy and the buffalo tenders are delicious and spicy. food was very good and will be going back thats for sure

Hate to give it 4 stars since the service is pretty bad most of the time. I come here regularly and have had a few good service experiences. The food is so good so have to give it 4 stars. I would just like to know why they NEVER put condiments in the to-​go bags when ordering take out. You request it on your online order only to have to request it again when you pick it up. When you dine in, don’t expect your waitress to keep coming by your table or bringing everything you ask for. Sometimes we have to flag down other staff members and ask them to get our waitress. One time we had this completely obnoxious waitress but hopefully she no longer works there.

I don’t know why this place has such low ratings but I personally think it deserves a 3 at most.
It’s located right by a shopping area next to canes. Parking is easy to find as it is in a private lot. Upon opening the front doors, there’s a little bench area/“lobby” that you go through to go through a next set of doors to the restaurant itself. I noticed that the bench was dusty or dirty. so it isn’t too clean I guess. Now entering into the restaurant itself, there was two groups in front of us. After us, there was another two groups that came in. As the previous reviewers wrote, the service is slow. When we came in, there was no hostess around. It took her 3 – 5 minutes to come to the front to finally start seating people (the 2 groups in front of us). When we were seated, it wasn’t too long before our waitress came to take our drink/​food orders.
I’ve eaten here a few times before back in California and maybe once here in the same location. My food experience is the same as usual. My friend and I ordered the 2 for $ 20 deal (2 entrees and 1 appetizer) — good deal! We both ordered the Honey Chipotle Chicken Strippers. It’s a bit spicy but it was good! It came with the chicken strips, a cob of corn peppered (yums!), and fries. Our waitress checked on us a few times so her service was okay I guess. I found it weird that when she came to refill our drinks, she ended up pouring the drink into our cups from another (filled) cup. Usually the waiters I experience with just gives me a new (filled) cup and take away my old one.
Knocked off one star for slow customer service and another for it not being too clean I guess. I personally just think it was an A-​OK experience. There’s also a bar side to this restaurant on the right side. There’s happy hours I think later at night, forgot the times.
Cool Tip: Check in on Foursquare and you get free chips + salsa as appetizer! :)

One star? One stinking star? Ouch.
I mean, this place wasn’t earth shatteringly great, but it was a little better than one star. I went in and I sat in the bar area, which always means immediate service. I decided on the chicken quesadillas. They weren’t anything special, but they were pretty good.
I mean, Chili’s is a typical chain place with typical chain food. You can’t go in here expecting to have the greatest meal of your life, but it was okay for what it was.
I will say this– I was reading other reviews about slow service. I didn’t have an issue with this because I sat at the bar, but I did notice that the bartender made a frozen margarita for someone at a table. He placed it on the bar for the waitress to pick up, and it took about 5 minutes for her to grab it. Half the drink was melted by the time the waitress brought it to the table. If that drink were for me, I would have sent it back. Just something that I noticed.

Usually I don’t ever give a chain restaurant a review. But in this case I will make an exception.
I came here because this one woman I was dating at the time really wanted to go.
The service in this place absolutely stinks. It took forever for the hostess to come around. Then when we got seated the waitress only came around to our table only 4 times even though the place wasn’t very busy. When we got the food it was cold and wasn’t done all the way.
Another thing that someone else pointed out was the whole racism issue. I guess part of the reason I got such shabby treatment was because the woman I was with had a different skin color than me. I think that is pretty messed up personally. This is the 21^st century and NOT the 1940’s, But it is what it is. I am sure that not all chilli’s restaurants are this bad. But I won’t be doing business with a place that has a «Jim Crow» attitude.

Don’t even bother. NEVER AGAIN! Write up will follow…
From the moment we walked in (WE as in me and my son) the hostess never acknowledged us. She probably walked passed us 4 times before asking how many. which I thought was strange because there was nobody else waiting, it was just me and him standing there. When I told her 2, she turned away and left us standing there. She finally came back and told me, You see that booth at the end by the exit, y’all can sit there and someone will be with you. So we walked over to the last booth before the exit across from the bar. We sat there for about 10 – 15 mins before the waitress came, if it weren’t for my son who was hungry and did want to leave, I would have already been in my car. We finally get to order, my son tells the waitress that he would like A1 sauce with his steak and she says oh ok I will get it to you and she walks off, the waitress had to come back 3 times to ask us what did we order to drink because she forgot… as we waited I told my son I cannot believe we are still sitting here, anyway about 20 mins later a guy brings us our food, my burger was cold and NASTY and the veggies that came with my son’s dish looked old. My son sat there waiting on his A1 sauce… NEVER GOT IT! THE WAITRESS was M.I.A never came to check on us, never saw her till we it was time for her to bring the bill. In the meantime I told my son… I just want to get up and leave and let her deal with the bill, if I knew I would not get in trouble I would have just left. When she came with the bill I looked at her and said THANKS for checking to see if we needed anything, and thanks for filling up our glasses and AND MY SON WANTS TO THANK YOU for the A1 sauce… she laid the bill on the table and walked off. I am very disappointed that this location has fallen apart. Maybe they need to get rid of the restaurant and just keep the bar open…

This particular location desperately needs work!
From the ongoing racism from the black workers, to the gangster rap blaring from the kitchen, to the lackluster performance of the serving staff, to the fact that more than 75% of the time the orders arrive either wrong or cold or both, this location is definitely NOT worth the visit.
You would do better to hit the one out in Metairie if you want better service and food.
The real shame is, I live less than 10 minutes from this location, but have to drive over 30 minutes to visit a decent one to be able to get good service and food.