Wilkie Lexus

Excellent dealership. Best service hands down. Beautiful customer waiting lounge with drinks and snacks. They make sure you get a good loaner vehicle each time you are in for service. They always make sure you are satisfied Only downside you will pay for it, but you get what you pay for!

Great dealer. They pick up and deliver the car for service and you get a choice of loaners. Can’t beat their price on Lexus certified used cars.

I just leased a new car from them this week and I’m extremely satisfied. I can’t say enough about how wonderful Olga was as a sales person and how she went above and beyond to get me the best deal and make sure i was satisfied. I will definitely be back to meet with her when it’s time for me to get a new lease for my wife. I highly recommend this dealership and specifically Olga!
Dor B.

+Fast service
+Free car wash with service
+Nice customer lounge with coffee, drinks, and snacks.
–A bit pricier than going to the mechanic
I went in to the service center with no appointment on a Saturday around 9am because I ran over a branch and it knocked some shielding loose under my car and it was dragging on the ground. The gentleman was very accommodating and said I could leave the car and he would fit it in that day. I hung in the nice lounge until my girlfriend picked me up. Around 1:30pm they called me and said it was all done! I was surprised they were able to get it done so quick even though I had no appointment. They even washed the car too, tires and wheels were spotless. I will definitely continue to go to Wilkie to service my Lexus.

I found that all Lexus dealers are not the same. Wilkie Lexus goes above and beyond taking care of the customer first. Continued success in the future.

For service and sales, I continue to give this dealership 5 stars for the deal we got on our Lexus and the ease of the sale and its excellent service department. As I said in my previous review, they have «great sales and service» departments. Having said that I had a less satisfactory experience trying to sell the car back to them. It is important to note that they had sent us a promotional letter asking us to consider selling the car back to them. It stated that «they were looking for low mileage used cars because their inventory was low and demand was high». Unfortunately, I could not come to an agreement as to the value of the car so I was unable to sell the car back to them.
The good news is that I did receive a call from the general manager at the dealership and he explained the reasons why they were not able to repurchase our car at an agreeable price. The fact that the general manager was willing to call me and explain the rationale for their offer showed me that they make customer service a priority at their dealership. This remains a critical reason why Wilke continues to be one of the best dealerships in the Philadelphia area in my opinion. They are a very busy dealership and I appreciated that the general manager took time out to connect with me.

I live 5 minutes from Lexus of Cherry Hill and my husband and I rather do business with Wilkie Lexus.
The service at Wilkie Lexus is personable and professional. From the moment you step foot in the building everyone is welcoming and friendly, in particular, Wesley Pinncok. We have purchased two cars from him, and he has made the process so smooth and free of stress. What I love most about him is that he is honest and upfront. I also appreciate that my husband and I can call him with any concerns and he is quick to respond and assist. In fact, I’d feel lost dealing with anyone else!
Again, even for an oil change, I take my car to Wilkie Lexus. When I need my car serviced, we call Wesley, and he always tells us if it would be more than a couple hours. When this is the case, he has my Lexus picked up and drops of a loaner, and then drops off my car!
Their exceptional service can not be matched elsewhere!

There was a time when buying a car was a completely on sided and the customer suffered heavily. Steinbeck briefly captured this in the Grapes of Wrath and even though that was probably commentary on capitalism it made you a little sick to your stomach. Fast forward a couple of years and the information was still one sided with the dealer usually on the winning end but it because a dance, where the art of negotiation was relied on to walk away with a good deal, haggling skills were worn as a badge of honor. I remember watching an episode of the Cosby show (sorry bad reference) where Dr Huxtable flexes his negotiation muscles and impresses all who witnessed with almost walking out of the door over $ 50. Times have changed a little bit, information is plentiful, you can walk onto a car lot knowing that there are hundreds of cars and you want to see one specific one and know almost everything about it except whether or not you like the smell. The information has created a different breed of take it or leave it mentality among car dealers where you will walk into a showroom and they will have to grant you the pleasure of showing you the car you want, when it comes to negotiations they are always at rock bottom and what they are offering you for your trade in feels a little too much like the Grapes of Wrath scenario.
My story starts out with me driving a Jeep Wrangler unlimited to work everyday, 60 miles round trip in a car that gets roughly 15 mpg means I have been paying between 10 and 12 dollars a day to get to commute to work for over a year, it was getting to be too much. Fuel efficiency was now necessary so after swallowing my pride after the loss of my beloved Wrangler I started to look. The first dealership I walked into sold Luxury cars but had a lightly used Passat TDI that looked alluring online; I couldn’t have inconvenienced the staff more by showing up and asking to test drive this vehicle. The next one was slightly better, the salesmen was nice enough but their evaluation of my car was short by a couple thousand and their sticker price was rock bottom. I explained what I was looking for by this was a my way or the highway scenario and their manager assured me (through the salesmen, because despite several calls I wasn’t able to get him on the phone) that there was no budging. There were a couple other dealerships, some good but without the car I wanted and some fairly mediocre but when I decided to look at a slightly different vehicle my experience changed.
I found Wilkie Lexus because of a handful of used cars on their lot, the 2014 Prius I wanted was half the price of the least expensive new vehicle they sold but it didn’t matter to them; I called them up on short notice and said I had a few minutes to take a test drive at a lunch break and they treated me as if I was looking to spend $ 100k instead of 20. Wesley Pinnock was truly a pleasure to deal with, my whole experience with Wilkie Lexus erased the unpleasantness of walking into countless dealerships and being disregarded because I was in a t-​shirt and jeans (some people make a lot of money and like to dress casually, dealerships should probably revise their tactics) or the Wizard of Oz mentality where the man behind the curtain was not to be argued with.
I bought my car from Wilkie Lexus shortly after finding it, they were incredibly friendly, accommodating to my schedule and gave me a great deal on the car and what I wanted for my trade in, I will go back to Wilkie Lexus and I will ask for Wesley Pinnock every time because he made the frustrating, painful, exhausting experience of looking for a new car into what seemed like a conversation with a friend.

Update
Mr Manley, Service & Parts director at Wilkie Lexus called to assist after having been notified by my post to Lexus corporate customer service website. Mr Manley politely indicated that the airbag was back ordered and that he would take my information, order an airbag and call me when the airbag is received. A day later Mr Manley notified me that the airbag had been received and coordinated my service appointment. Mr Manley was extraordinary polite and highly interested in resolving my issue as quickly as possible. Wilkie also provided a loaner vehicle. My service appointment went well. Note, My vehicle was found to need additional services which amounted to about $ 1000 although the airbag installation was gratis. Had Mr Manley’s level of service been provided throughout the process I would have been highly satisfied. As indicated, this was a safety recall and for the sake of my family I take that seriously. Considering my Lexus is 11 years old, providing a positive service experience is critical to any future new car purchase selection. Mr Maney provided this service plus experience and I will remember this when I have a service or purchase need in the future.
Original
Please allow me to express my fustration at trying to remedy a safety netice recall for a passenger Airbag Inflater for my 2004 Lexus SC430. On 8÷12÷2015 I made a appointment at Wilkie Lexus of Havertown. :
While courteous, the service manage indicated that he did not have the parts and they are back ordered by at least two weeks. even though I made my appointment ⁸⁄₁₂ (weeks ago) indicating «Front passenger airbag inflated module» as the reason for the service visit.

Further, the service manager did not provide a future appointment or offer to contact me when the parts were available. If the service recall is a serious as indicated by the Recall Notice, the parts should have been available for the appointment, or if the parts were not available I should have been rescheduled for a future appointment.
I feel as this is a serious issue, however not having the parts for a recall is reflective of the service center and Lexus not taking the Recall Notice seriously and thus placing my family at risk.
Sincerely

I purchased a new GS350 from Wesley which was the easiest car purchase that I’ve ever made. No haggling, straight shooter, bottom line is he got the job done without making me hate the whole buying a car experience. There was a slight hiccup when I brought my car in for service but it was quickly remedied by Tom the service manager and Wesley my salesman. The valet pickup/​drop off service is something shows that this dealership really goes the extra mile for its customers. I’ve recommended this dealership to someone who bought a car from here and I will continue to do so in the future.

Great dealership to do business with. I purchased my GS 350 here, and the buying experience was amazing. Customer service was top notch. When I left the dealership that day, I forgot one of my car keys at the dealership. I called Wesley, and he said he found the key, and stayed late to make sure I get the key back when I return to the dealership that night. He also followed up with me to make sure that my everything is ok after the purchase. Thank you Wesley and team!

Review is for service department.
Called to inquire about a tire replacement after damage from a curb. I was told they could fit me in, gave my name and thought I had an appointment. When I called back to let them know in advance I might be a few minutes late, I was told I didn’t have an appointment and they didn’t have openings for at least a week.

Wilkie Lexus is a pretty amazing dealership with great customer service! After a long memorial day weekend, it was time to go back to work. I drove my GS350 to work then hours later running an errand the low tire light came on. I thought maybe since i didnt drive it during the 3 day weekend air must have leaked out. Nope there was a tiny hole. I tweeted @Wilkie Lexus and they replied very quickly! They told me to come in the following morning and they would take care of the tire problem then. The next morning, as I was driving to the dealership, I thought oh no i forgot to ask for a loaner car, but to my surprise they reserved a car for me! They even dropped the car off to me since I had to leave town couple of hours before the car was ready. Thanks Wesley and Doug, my lifesavers!

If you love being spoken down to by upper management and not being taken seriously, then Wilkie Lexus is for you.
Im not sure about the rest of the staff, but Trung Tran and some old white dude from upper management were probably the worst when it comes to picking a vehicle.
They did not even attempt to run my credit even though I stated I have a deposit ready for a IS 250 and was ready to upgrade from my current Prius.
Long story short, I went to Lexus of Cherry Hill and they, Sean Minor, treated me right and I walked out with a brand new crafted line the next day.

Bought a CPO Lexus from Wesley 2 years ago. He is amazing! He is knowledgeable, friendly and puts no pressure on you. Not only does he see you through the sale, but he also continues after the sale to make sure you are happy with your service. Usually dealing with a car dealership is painful, but not at Wilkie if you deal with Wesley– he is the BEST!

They care about their service

I can’t believe it! After car shopping for 4 months, my search is over! Wilkie Lexus proved to be the best. From my first inquiry to the time I came in for a test drive, the customer service was phenomenal! Wesley was the perfect fit for my personality. I was able to take my time making my decision and at the same time enjoy the laughs! I can finally say that I am going to miss my 1997 Prelude but I’m going to love driving my new SUV! Thanks Wes & Wilkie Lexus!

If you’re a Lexus fan this is the place. My fiancée purchased a certified pre-​owned vehicle three years ago, and we could not be happier. I forget the salesman’s name, but he happily obliged our request to see the car on a lift so that we could look under it (I’m no mechanic, but I know enough to tell if a vehicle has had body work done or major parts replaced).
We take the vehicle back to them for all routine maintenance and always have a pleasant experience. Just had the 70k service done last week — couldn’t believe how quickly they got us in and out. And there have been a couple of minor warranty concerns which were taken care of with zero stress.
Friendly, honest people. I’d buy my next vehicle from them if only Lexus made pick-​up trucks!

Just purchased my first lexus and couldn’t be happier with the overall experience! Wes and his staff are not only very informative but made the buying process quite simple. They spent time going over all the different options to make sure I got what i wanted.
Have also serviced my husband’s car here and again had a great experience. At most dealerships you have to wait weeks to be able to have a loaner car while yours is being serviced. That’s not the case at Wilkie.
Will only be buying from here in the future!
Thank you to everyone!

I bought a Certified Pre-​Owned LS460 from Wilkie Lexus in October 2013 and my experience with the sale and after receiving the car was not satisfactory. I really expected more with my first experience with Lexus after hearing many good things.
I located my car online, and after speaking with salesperson Wesley Pinnock, we agreed upon a price and an interest rate (0.9%). As I was flying to Philadelphia to pick up the car I verified the price and the rate with Wesley before buying my ticket.
When I arrived at the dealership, Wesley could not offer me the 0.9% rate as it was a promotion that did not include the LS line. He did reduce the price by $ 250, but that did not make up for the overall cost of the car with the higher interest rate.
After finalizing the paperwork, which took the expected amount of time, I took off for a drive back to Atlanta. During the ride home I noticed the brakes vibrated the car when braking from highway speeds. Also, the second key fob was non-​functional even though it was «replaced» before I left the dealership.
While getting the key fob replaced (my brakes were fixed as well) at a Lexus dealership in Atlanta they asked me if I knew the car was in a rear-​end collision. They knew this because there were larger than normal gaps between the trunklid and body/​bumpers (something a layperson wouldn’t notice). I had no idea, but it explained how a portion of the bumper kept popping out, and still does, but is not covered under the CPO warranty.
The brake issue, fob issue, and undisclosed rear-​end collision makes me distrust the Lexus CPO program. A multi-​point inspection should have caught at least one or two of those issues.
Overall happy with the price, but unhappy about my overall experience with Wilkie Lexus.