Hertz Rent A Car

Tl;dr Don’t go to Hertz, any of them. They have very shady business practices. If you don’t have a choice in the matter have them explain every single thing 100% and make absolutely sure they will have the vehicle you need.
If I could give 0 stars, I would. DO NOT GO HERE. Better to go to Enterprise rental, I wish I could go back in time and do that.
First off, I had some particular requirements for a vehicle necessary for my job. Of the requirements, the only one they met was that the vehicle had 4 doors. It wasn’t full size as requested, it wasn’t as good on gas as was requested, it didn’t have the features I asked for, and it was absolute garbage in the snow (a very necessary feature). All I was trying to do was get as close to my car as I could with a rental. They didn’t give me an option out of the 10 cars on the lot and gave me a little PoS car.
They explained next to nothing about the rental process as though I am well versed in the inner workings and standard operating procedures of vehicle rentals. They should explain so that a lay person with no experience in renting vehicles can understand. Apparently there are many different options with regard to the rental process that they didn’t explain and simply signed me up for whichever one they felt like doing. Shady business practices.
The icing on the cake though came after I returned the vehicle and found out I had been charged almost $ 300 when I was told it would be about $ 45. That’s hardly the same number, not even in the same ballpark. When I called they took about 35 minutes to finally find my contract information and explain the charge to me. They said it was from the insurance, which I was told would cost only $ 20. Well they conveniently left out the part where it was $ 20 PER DAY. Yeah, I’m not paying that. Get your shady business out of here. The manager, who didn’t seem like he had been with the company for very long or at least is a new manager, told me there was nothing he could do. The only helpful thing he did was give me the contact information of his boss, their area manager.
Apparently he likes to jet out early though, or maybe he just gets out earlier than your average person, because when I called at 4:00 there was no answer. His machine said he would be out of the office until yesterday. Well if that’s the case… why didn’t he answer my 3 calls? Fortunately he seemed to be pretty professional as he left contact information of another manager in the event of another emergency. Well I’d certainly consider Hertz STEALING almost $ 300 from me an emergency. I called the other gentleman and he seemed very concerned and said he would look into it for me and hopefully get back to me by the end of the day today.
I sincerely hope he actually does something. I’ll update with the resolution.

Horrible experience! I reserved a full size car on the national
website about a week prior to when I needed the car. I requested a pick up at the Lawrence Airport which looked like a pick up point on the Hertz web site but it was very unclear. When I arrived at the Lawrence Airport on Friday to pick up the car, they said there wasn’t one there for me because I did not come in on an incoming flight. The attendant at the airport (which was not a Hertz employee) called Hertz and they informed me that I needed to pick it up in Haverhill. We were told someone would be there until 6 pm (it’s about 4:30 pm at the time of the call). We drove to Haverhill only to find the doors locked and a sign indicating that someone would be back by 5 pm. I called the phone # provided on the confirmation and was told that the attendant had to step out to pick up a car and would be back in 10 – 15 minutes. I also commented that I did not see any full size cars in the parking lot and asked if he could check the inventory for this location. He said he could not … very interesting as I thought Hertz had joined the 21^st Century! We waited, attendant arrived looking very frazzled. We gave him a few minutes to «open» up and proceeded to have him fulfill our reservation. We asked which car we would be able to rent and he stated there were only compact cars available as the one small SUV has already been rented. At this point, we just walked out. It’s 5:15 pm at this point and we’ve spend over an hour, driven to two places only to find out that they don’t have an appropriate car for us. On our way back home, we decided to call Enterprise Car Rental on So. Union Street in Lawrence. They had a Chevy HHR which was readily available at an outstanding weekend rental price. We arrived around 5:30 pm, it took about 10 minutes and off we went with an appropriate vehicle for our needs. The attendants (all 3 of them) at Enterprise were friendly, helpful and courteous. We’re NEVER renting from Hertz again and am a big fan of Enterprise! Thanks you Enterprise for making our weekend!