Classic Soft Trim

Here was my email to Lisa to thank her and the company for my awesome leather interior.
Hi Lisa,
I spoke with you 2 weeks ago at Tracy Honda about the leather your company would be doing in my 2016 Honda CRV. I just wanted to take a minute to e mail you. I would like to say thank you for taking the time to talk with me about the best way to get rid of all that «tan cloth interior» that I totally disliked. I’m very impressed with the quality, your suggestions and how everything turned out. I love the black perforated leather with the tan holes and the tan stitching on the black. It has tied everything together and looks sharp, you even added the pockets behind the seats! Ive gotten so may complements on my interior even from some of the Honda technicians. Again thank you Lisa for discussing my options and helping me make a good decision for my leather, I truly appreciate it.
One satisfied customer
Ashley Ermish

We had an issue initially in Jan 2016 on the reupholstery of our mini-​van, the mini-​van was great but the reupholstery job was sub-​par. I was slightly concerned when we did not hear back from the Sale Manager on this issue, and decided to contact the owner (he reads the Unilocal reviews and acts on them) of Stewart Chrysler Dodge Jeep.
Stewart CDJ contacted Lisa R at Classic Soft Trim and Lisa R was on it to make what happened right! Lisa assessed the situation and then brought the mini-​van back to their shop and started the process again.
Lisa R was great at listening and then talking with her team about how to make the situation right.
Long story short, the mini-​van came back from the reupholstery company and it was done PERFECTLY!
Like Stewart CDJ, thank you Lisa R for being the gold standard of customer service and making a potentially bad situation a good one. And their work is truly a craft, our leather seats might even be better then OEM…
I would highly recommend Lisa and Classic Soft Trim.

I went to them for all-​new custom upholstery on all the seats in my car. They gave me the wrong color pattern, and are refusing to give me a refund.
I bought a brand new Wrangler from Steven’s Creek Chrysler Jeep Dodge and the dealer contracted with Classic Soft Trim to give me custom leather. I spoke with Nicole over the phone and we discussed in great detail about how I wanted the leather done. I took the day off work to turn in my car, had to get a rental for three days while they worked on it, and took another day off work to pick up my car. Sure enough, my worst fear came true, and they messed up on the leather, didn’t give me the color pattern I asked for. They offered to fix it, but I CANNOT afford to take the time off work to go through this process all over again because of a mistake they made. For this reason, I requested a refund. Classic Soft Trim and the dealership had a meeting behind my back and agreed that they were not going to issue me a refund.
So now, I am stuck with leather I didn’t want, and they are keeping my money against my will. I would not trust them again, and I do not recommend them to the Unilocal community. If you have no choice but to go to them, learn from my mistakes, and do not pay them until AFTER the job is done PROPERLY.

Classic Soft Trim was contracted by Lehmer’s Concord to install a OEM navigation system in my 2014 Acadia. The satellite radio was not replaced, so the traffic data did not function. Lisa has been giving me the run-​around since April about getting the replacement radio, and now she will not return any phone calls. This company (along with Lehmer’s Concord) ripped me off and will not make good on promises made. I was

Great service and straight to the point attitude! Wish every business had this mentality. My Jeep dealership referred me to this place because I wanted a back-​up camera. He suggested a rearview mirror back up camera, and even though Briana was very helpful and asked all the right questions, it seemed like my mirror was not compatible for this transition (totally my miscommunication). No worries though, Classic Soft Trim was able to find the part needed so I could have a rearview back up screen (where my radio is). Can’t say enough about this place, they know their work and the technician that worked on my jeep was very nice. Thank you to everyone at Classic Soft Trim

After 15 years and nearly 300K miles, my [2001 Toyota Tacoma] sunroof, originally installed by Classic Soft Trim when the car was new, needed some adjustments. It was not closing correctly and had a bunch of wind noise. I called and explained the situation, underscoring that the install was 15 years old. I was told by the very kind woman who answered the phone to «drop by and we’ll take a look at it». I did just that this morning. A tech spent about an hour, removed the sunroof, made the proper adjustments and told me I was good to go. When I asked what I owed them, they said, NO CHARGE! This is a WAY out of warranty sunroof and the adjustments were needed due to 300K miles of use. I can’t say enough about this positive experience and by the looks of the rest of the posts here, my experience is normal. I will not hesitate to bring this great company as much referral business as I can. Thanks!

I had my cars’ center console leather redone by classic soft trim. The staff communication was great and the appointment was prompt. In and out in under an hour. I would highly recommend their service to anyone. Thank you for the great work.

Like most people, my experience with Classic Soft Trim has been *exceptional*. I purchased a 2012 Explorer from a local car dealer who uses them as a third-​party on interior upgrades. I asked if I could take the vehicle down to Classic Soft Trim myself and stay there while the work was done. While I was there I got to meet Gary, the manager, and the rest of the team. He even took me for a short tour around the shop to show me all of the other ongoing work. They did an amazing job on my leather interior, matching the colors perfectly and letting me use their wifi in the office while they did the work. I am writing this review over a year after the actual work was done and I can verify that everything is still great: the leather they used is still in tip-​top shape and looks wonderful, and I would definitely, *DEFINITELY* use these guys again personally if I chose to change or upgrade the interior again.
Really, I can’t endorse them strongly enough. This is a mature operation firing on all cylinders.

I had Classic Soft Trim install my sunroof and DVD headrests in my 2013 Chevy Silverado. Not only did they do an amazing job but it was a very prompt and easy experience!!! I called Gary the owner on a Friday about an IR front remote to make it easier to control for my 2 year old and he quickly researched, ordered and sent it directly to me over the weekend and while he was out of town. I would recommend their services for any aftermarket modifications to your vehicle!!!

A few months ago I spoke to Gary interested in DVD headrests for my car. I have to say that Gary went above and beyond to get what I was looking for. I was very particular in how my DVD headrest looked in my car. When I spoke to him with my concerns about the fear of ordering these and not liking the way they looked he said it was no big deal! When they came in they weren’t quite what we were expecting but not his fault because unknown to us the particular headrest style I was looking for was discounted. He offered to send his installer to my house and install the DVD headrest and if I did not like them I wasn’t obligated to purchase them. I’m sure he knew that once installed Id love them. Didn’t take more than an hour for the technician to install the DVD headrest and show me how to use them. They looked like great «stock» DVD headrests the headrests look like they belong in my car matching stitching and leather. Gary went above and beyond in helping me with my purchase. This quality in costumer service leaves me with no regrets in choosing this company to purchase and install my product THANK YOU!!!

First of all, let me say that this was my first experience with Classic Soft Trim and I’ve never met the team before. The test of a service organization isn’t in what «goes right» with a job the first time, but how the problems are rectified.
I had my new 2013 Volt’s factory cloth interior replaced with a leather package from Classic Soft Trim several things didn’t come out as expected.
One of the front seats had a blemish in the leather from the factory that was the size of a quarter, as the front seat was removed from the vehicle the plastic cover on the B pillar was scratched, and the rear seat carpet backing was also ordered the default black color which didn’t match up with the rest of the trunk carpet color.
When I reviewed the car after the job was done, I mentioned this to Gary Reimers (regional manager that runs this location) and he immediately ordered a new B pillar from GM for me, ordered the replacement leather and carpet components and set me up with a second appointment.
Gary kept in constant contact with me during the whole process as it took about 1.5 weeks to get everything in and reschedule. He genuinely cared about the job and me as a customer and made sure I was informed every step of the way. On the second appointment, everything was taken care of and the car came out great. Gary and the team took the time to make sure the leather was perfectly applied.
I’ve been using contractors and service organizations for over 30 years with my cars and home. Things will undoubtedly go wrong some times and when they do, it’s all about the service and how the problem and you are taken care of. I can say that Gary and the team is top notch and really showed their commitment to service and me as their customer.
This was one of the best customer experiences I’ve had. Thanks Gary for the great job and service to get it perfect!

Bought a car that did not have a moonroof as needed. Dealer set an expectation that they could not deliver on. When I had issue with what was delivered, they brought in the Installer (Classic Soft Trim)…The dealer should thank their lucky stars… my bad experience was turned 180 degrees. The Regional Manager Gary went above and beyond to modify my roof to meet my expectations… not only that he and Classic Soft Trim made it as painless as possible and kept me up to date on everything. Can not say enough about customer service and delivering top notch solutions… It was not their problem but they took ownership and made a customer for life. Thanks Classic Soft Trim and thank you Gary… you are doing it the right way

I have NEVER experienced such wonderful customer service. I had a Rosen navigator installed by the dealership when I bought a 2007 Honda CRV from Honda of Morgan Hill who subcontracted it to Classic Soft Trim. I was unhappy with the navigation system and told Honda who in turn told Classic Soft Trim. Within hours CST called me to remedy the situation. Gary, the owner, called me after I spoke with a member of his staff and expressed his apologies and assured me he would personally be overseeing this issue. He ordered a different unit from Panasonic, arranged a rental car for me a mile from my house in Downtown San Jose, and had a driver come pick up my vehicle to take back to Hayward. Did I forget to mention that before this he had a service rep come out right away to try and fix the unit? That’s right, they came out a total of three times and Gary dropped the car back to me himself all gassed up. I also needed some windshield repair from the dealership and they coordinated with them so I didn’t have to handle a thing. CST always kept me in the loop about the status of the repairs, were always available, and were a delight to talk with. Rianna seemed to be Gary’s second in command and was equally as awesome. I HIGHLY recommend this company and would even go so far as to travel hours to have any work done by them in the future. Customer service is a dying art and these folks are thriving! And yes, I LOVE MY NEW NAVIGATOR! Thank you CST so much for all your care.

My Inalfa after-​market sunroof on my Altima had been on the fritz and finally stopped working. I called Inalfa and they referred me to Classic Soft Trim in Hayward as the only place in the Bay Area certified to fix it. I asked if it really mattered where I got it repaired (since it was out of warranty) and he insisted that it did, if I wanted it done correctly.
I made an appointment for a few days later. They couldn’t give me an estimate over the phone as I expected, but said they would do a free diagnostic.
I waited in their little waiting area for about 40 minutes and she came back with my keys and said, «it”s fixed, no charge.» What?! That’s AMAZING. I guess it was a relatively easy repair (I didn’t ask exactly what was the problem cause I was so stunned). They easily could have charged me but didn’t. I was so pleased with their work and their honesty. A great company!

Top customer service. I had a few issues with my sunroof after 4 plus years of constant use. They really do stand behind their guarantee. I would recommend this business with high regards to anyone.

Simply awesome. Fast response, excellent customer service and on site service. We had to swap a faulty DVD player. No questions asked, it was ordered and then installed quickly and without any problems. Our installer was great. Very friendly and very efficient. Highly recommend these folks. They have a lifelong customer in me.

Needed to change out the upholstery on one of my vehicles and these guys were recommended to me by the dealers.
In a word to describe the entire process… AWESOME! From the sales staff to the installation, the whole experience was completely awesome!
If you’re thinking of changing out your vehicle’s upholstery, I too will now recommend using these guys. I had my vehicle completed within 3 days and we are now enjoying the new feel and comfort of leather!
They have a great selection of colors to choose from and you can even get it ventilated if you wish. Give them a call and you won’t be sorry you did!