Firestone Complete Auto Care

Took my car in for three services yesterday, an alignment (have a lifetime alignment), tire rotation, and an oil change. I had scheduled an appointment for 10 am and arrived around 9:30, was told that there were quite a few cars ahead of mine but my would take precedence. I asked if the oil change included filling the wiper fluid and was told yes, (great I was almost empty). I dropped off the vehicle and got a call about 2 hours later, to inform me that when the tech was getting ready to do the alignment they found that the idler and pinion arm had play and needed to be replaced. I was quoted $ 810! I told them no I would have to bring it back another time they said ok and hung up. Got another call 15 minutes later that my vehicle was done. I went to pick it up the woman at the desk seemed confused by some of the paperwork and threw away one of the papers that they usually give you that the techs fill out with specs on the vehicle (odd). I paid for the oil change got my keys and was given my receipt, and one sheet with specs on it (had the invoice emailed to myself). After leaving my car still pulled to the right! I pulled over to look at the specs for the alignment, and found I was not given them. Went back to the shop and asked for them, and was told they didn’t do the alignment because it needed repair. Would have been nice if I was informed of that on the original phone call. I am NOT a mechanic. I took my vehicle directly to another mechanic that to have a second opinion, and they had two suspension guys check it and there was NOTHING wrong except it needed a little lubrication and an alignment. He looked at the quote and said the labor cost alone was double the amount anyone should charge. So I ended up paying him for an alignment, (remember I have a lifetime with firestone). It is this kind of shady things that give the auto repair industry a bad name. I cringe when I look 4 years of past firestone invoices, and wonder how much money I was tricked into spending or how many services I was over charged for.

Got my oil change at another Firestone location for $ 60 something which is quite expensive considering at the Honda Services only charge me $ 43, for the same oil and everything.
I recently got 2 new tires here at THIS Firestone location. My bf and I dropped my car off on Sunday at around 3:30pm. Did not get my car till 6:45pm-ish. I was having doubts because I had a feeling they probably did a rushed job since it was pass their closing time. LOW AND BEHOLD, I had to take it back a week later because my steering wheel was vibrating and NOT stable at all. Every time i tried to turn my steering wheels, it would jerk to the opposite side. SO we wasted another Sunday for them to fix it. They said it was the balancing, yadidada. Fine, we paid for that which I’m wondering why it wasn’t done the first time around when I was there to get my 2 tires replaced. Also, the tires don’t fit my rims properly?
A week later, I thought everything was good, but nope, every time I drive, I feel like my rear wants to turn somewhere. I had to grip HARD with BOTH hands on my steering wheel because I felt like it had a mind of it’s own. Not to mention, it makes this weird noise when i don’t press on the gas pedal. I switched cars with my dad and without me saying anything, he asks me why does my car drive so weird. Then he went to check it HIMSELF and found out that one side had a 30 PSI and the other side was almost 40 PSI. After he even out the tire pressure, my car and steering wheel was sturdy again. I could go back to driving with one hand and not appear like a drunk driver on the road.
On the paper, the mechanic put that all my tire pressures were at 32 PSI. WHAT A FREAKING LIE. I thought this third time that I was to take it back, I was going to ask for a refund and just give me back my old tires. Never have I been afraid to drive my car until I took it to Firestone.
I will NEVER go back to this Firestone location AGAIN. I don’t even want to go back to any Firestone, but cause i have the life-​time alignment thing with them, I have to go back for that. I don’t know if they just did a poor job because they wanted to go home or on purpose so I could come back and waste more money their. Whatever it is, it’s bad business.
Now, my car makes the same sound that ALL my bf’s car ever took to Firestone makes. I bought this car brand-​new in 2012. And the 3.5 years that I have had it, NEVER HAVE I HAD THIS SOUND.

To start off their time is NOT promising as well as having horrible customer service to top things off I ask to talk to a manager all he says is sorry and walks away!!! Excuse me the customer is still talking!!! Hopefully my car was safely taken care of…

Brought my car here yesterday for tire rotation and wheel alignment around 8 in the morning. They called me around 2pm to tell me that one of my wheel studs is missing and needs to be replaced because it’s a safety issue and it costs $ 96 (what a rip off). Came home realized i brought my car to them with complete studs and what they were saying was impossible (i have pictures of my car from new year showing all the studs). Now come to think of it that it is highly possible that they broke one of my wheel studs and they charged me for it. They could’ve at least replaced it with the same stud to match the others. You can’t really trust any of these car shops anymore :(

Just had my tire replaced by a different auto shop last week and somehow system generated a msg and prompted me to check my tire air pressure. Stopped by a couple of gas stations but the air stand weren’t working and luckily came across this shop who generously offered help, checked my tires, replaced missing tire caps and gave me a new tire air pressure measurer. Thanks Ron! You saved the day. And yes def taming down with drifting (at least for this season).

Last time to this place. I have continued to come here over the years because I had a lifetime alignment package, however on the trip today they refused to do the alignment as they said the suspension was loose. To fix? Almost $ 400. What a rip off. I will go to Costco from now on and get better tires for a better price. Firestone no longer has any value-​add.

Came in the other day to get some tires. Allen helped me out and got me the best deal compared to another Firestone I went to before and service was pretty solid and quick. Will always come back to visit Allen.

What can I say. Came in Thursday to get a tire repair. The tire was still loosing pressure so brought it back Monday. No joy. Was told I’d have to wait four hours. Four effing hours for them to fix what should have been fixed Thursday. So I made an appointment. Guess what. It didn’t matter. I brought it in fifteen minutes early. Was told it would be finished in 1.5 hours. Ummm. Okay. I hung out and not its been three hours later and I’m still waiting. Again don’t waste your time making an appointment. It doesn’t mean anything. You’re better off going to the dmv to get better and faster service.
I did notice t

Went in for a tire rotation and alignment check, the tech scratched my rims and broke my cap for the rim. Manager denied everything. Make sure you take pictures before you leave your car here. Btw I’m not coming here anytime soon.

This afternoon I stop by Firestone to pay my mothers Firestone tire bill. When I first drove up and came to the doors I noticed that there was no one in line. The gentleman at the counter give me eye contact and said hello how are you and how may I help you today, I reply and say I’m here to pay my mother’s Bill and he said that is a nice thing that you’re doing on Mother’s Day! What a nice daughter and of course thank you. Then he gave me my receipt and then I said Sir you have a great day and goodbye !
Firestone customer service is very friendly and polite and I like the speedy service!

It can get busy here! but It was a ok experience. It took my car awhile to get a oil change like almost two hours. I used my firestone credit card. and got a rebate with the oil change. I wish this place was more comfortable and faster service.

This is based on the piss poor service that had been performed on my sisters vehicle. Supposedly, her radiator needed to be changed ($ 1500). She took it in, then the next day it’s leaking again so she had to take it back. Now I’m standing here waiting to take her home. I think this is a manly shop that takes advantage of female customers. Previously, she had work done they said done by 3. It wasn’t ready until 6. Stay away from these clowns. They are only looking out to make money AND find tons of things wrong with your car.

I’ve been surviving 5 of my vehicles at this place for almost 2 years now. And I’m definitely a satisfied customer.
I do work a lot so having this place open on Saturdays & Sundays is a huge plus.
I’m not familiar with all the staff but working with Art or Victor is always a pleasure.

Came here for a set of 4 tires because they had a special going on. Opened up a card and everything and I was given a good deal. Offered $ 100 rebate and even gave me a big discount. They said it would take a few hours because there were a few cars ahead of mine (understandable) So I left my car and went home. A few hours later they called me and told me they quoted me for the wrong tires. WTF! Shouldn’t they have known what tires to give me when I was there? Then they gave me a new price. No rebate. No discount. Very inconvenient.

I’ve taken my car in more than a few times for service and have to say I’m satisfied with their work. However, if you are going to show up as soon as they open don’t bother, their techs don’t start until 830am even though they open at 7am. They should clearly state this or just open at 830am — I’ve tried to drop off my car at 7am to be told my car won’t get worked on until 10am. I recommend scheduling an appointment for faster service — don’t schedule it prior to 830am.

Worst employee even worst customer experience. The guy with glasses his name is Jeremy is very rude and has no ethics after I came in for alignment. I have always liked coming here and have always followed their advice. But since this guy has been involved it has gone down hill in overall service and quality advice.

I’ve been coming here for years. We have been loyal customers because they have always done a good job. The guys there are nice and responsible and I can trust their job. Not until recently when I went there for the past 2 times did it actually changed.
The first time, they got the driver side of my seat filled with black spotting and also the panel on the side next to the foot rest. I still came back cause I figured it was just the first time. However, when I came back the second time, the same thing happened, but worst. My car seat was black and when I told one of the guys there he used some upholstery to wipe on the leather seat. Somehow the black spot spread around the leather seat. I didn’t even mention about the side panel this time. I figured I would clean it myself. I know I only paid about $ 25 for an oil change, but I don’t expect to have my car gets black stain.
I dropped my car off at 10am and I would expect that it would be ready around 3pm latest for an oil change and allignment check on my tires. Maybe it was because it was the World Cup final day, the car wasn’t ready until around 5pm.
I wish I can give better ratings because I would hate to not come here after coming here for all these years. However, I might need to start going else where.

The staff is really annoying– you take your car in for one thing and all the sudden there’s 10 things wrong with it. I went in last week for an oil change and a guy called me to let me know I needed new tires and I told him I knew and that we were shopping around. He also asked me if I wanted to open up a credit card with them (right there on the phone!), and I said no thank you just let me know when the car is done and he kept insisting that I would get a good deal on services. Then I went in to pick up the car and they repeatedly asked me if i wanted to get new tires TODAY. I told him once again that I was looking for prices. THEN, 3 days later they called me AGAIN over the weekend to ask me if I was ready to get new tires with them. Honestly that’s too many phone calls! Don’t go here! They try to upsale EVERYTHING!!!

I talked with Jeremy two days ago and he gave me all the options for tires, their prices and the rebates available. Today, the manager took care of me, Victor. All very nice people. One hour and 15 mins to change all 4 tires on my 4-​wheel drive. Fair price too.
Decided to bring in my other car for 4 new tires and an oil change. I had no appointment so when they said 4 hours and saw the look on my face, they offered me a free rude home. Excellent service!

Yesterday I went to Sears to get a tire replaced but for the second day in a row the whole place was closed due to no power?! It’s funny how I see lights on INSIDE!
To be fair there was a blackout in the area the other day but come on…
Anyway I wasn’t going to waste any more time so I elected to go to Firestone. I have gone there in the past and their service was always ok. This time I went at a good time as there was only one person in front of me. I got helped by a younger guy who was friendly enough and showed me my options of tire choices. He also told me about the road hazard which I accepted just in case.
I also needed an oil change so I asked how much and how long for both jobs. The oil change was $ 21.95 so I said go ahead and do it. He said about between 3:30 and 4:00 it would be done. So the wait time would be 1:15 to 1:50.
I said ok cool, but please call me if it’s done early.
I go walk around the mall and return at 3:36 which was an hour and 21 minutes later and to my delight the car was done. They didn’t call me but no biggie as it was parked and ready to GO!
I get inside and another fellow helps me at the register. We get into some friendly conversation and he asks me if I have a firestone card? I say no and he said if you sign up you get $ 20 off, with no annual fee. I said sure «DO IT». I was glad he asked.
I asked him if I should rotate my tires and he said always put the new tires in back for traction. I didn’t realize how important that was and I was glad he told me that!
Anyway I didn’t get his name but he has worked there for 11 years. I found him VERY professional and was impressed. I don’t impress easily! LOL!
I’ll be coming back and next I will get his name.
As a side note the place was clean, they have a waiting area with coffee, mags and a tv. =)