Gamestop

The person that has helped me quite a few times was very polite. I casually like to browse without being asked a lot of questions and attempts to upsell me stuff and the employee respected my wish without hassle. But they try so hard to sell you stuff at the register such as the discount card, and even try to push a free membership to sign up for to get points. I don’t buy here too often so I don’t want the extra discount card to save even more.

This is a typical Gamestop. Nothing about the offered service is particularly note-​worthy. It pretty much depends on the character of the employee, not on any provided customer service training… hit-​or-​miss.

RAPE!!! Took 45 minutes to buy my 32 g wii u in febuary for over 350. probably coulda walked out with it, as the only person working was in the back helping the one other person in the store. (That person didn’t wind up buying anything)
tried to sell it back today with some extras. 2 video games, (I payed 30) one remote (40 at target) plus the console with all original parts. The gentlemen behind the counter had me wait 20 minutes while he checked it. It’s cool I’m gonna get paid. NOT! They offered me 35 bucks for Everything. Told me that the Console would be resold for over 200 bucks. WTF? UM NO. Wound up selling the remote and games for 13 bucks (which makes the console worth $ 22) to get gas for work. Wish I hadnt… took me 45 minutes to find a buyer on Craigslist (type wanted games in for sale search box) just sold the console for 200 cash. had to drive 30 minutes but I didn’t get pinned to the counter and forced to look Super Mario in the eye while Game Stop had their way with me

Just called and was hung up on. Just another day dealing with GameStop.
The worker told me I have to buy the full black ops 3 game to get the beta.
After googling and Calling two other stores I found out he is wrong. Not only did you provide me with wrong info but right after you hung up.

The new employee i think her name is Alejandra is just simply Awesome !! I asked her a couple of questions about a couple of games that I was not so sure about buying. She answered all of my questions and thanks to her I am now in love with my PS3.

walking into the llarger than average gamestore I felt like, wow they probably have anything I’m looking for here. fastforward to 15 minutes of being unapproached, to the point where i had to ask allonso for help (allonso dressed in black assured me they are out of the game im looking for although he never checks the computer) Allonzo tells me to give him a second as he responds to something on his phone and comes back with a I’mssorry sir. Since i had 20 bucks to spend I went back looking. not only are the games so out of order but low and behold they had what i was looking for. at this point theres a line of a few people. i wait and wait and wait. going up to the register i asked if they had any more used gamecubes in the back. this wasanswered by a mocking chuckle. I noticed that the kids working here dont wanna be here. they are byas as to what to play, and they dont want to help the customer. he was pushy to try and get me to sign up to his bullshit mailing list to. and returning the game was harder than any other store. Id avoid gamestop and do my shoppijng online.

I was just dropping by to kill some time waiting for my car to be serviced. I wasn’t really looking to buy anything in particular but of course I do see some older xbox 360 games I missed that I just HAD to get.
Anyway I ask a fellow (Alonzo I believe) at the counter a qustion about a game and he told me I may want to wait as an «Ultimate» edition of the same game is coming out in a couple of months featuring everything I’d ever want. I said great thanks for the info, I’ll hold off then.
He then said hey we may have a used copy of those games in my hand so he takes me back and finds TWO used titles to save me a few bucks .Also he mentioned the rewards card and how I’d save a few bucks on used games, earn points, free gaming mag subscription, etc. So I got that too! I appreciated the extra effort.
Finally I had already preordered the XBOX ONE and got the preorder for COD Ghosts, but he sadi if I get the regular 360 version I can transfer the achievements to the Xbox One later, plus if I trade in the 360 version I get $ 50 towards the Xbox One edition.(so basically $ 15 more) I said I didn’t know that! That’s great, I’ll get the 360 version first and then later trade it in for the Xbox One version after. DING DING SOLD. LOL
I may have fell hook line and sinker but I didn’t feel bad as he took his time to let me know. I don’t shop at the local stores as much now, but I may reconsider that! Receiving good customer service is a dying breed!.

love this gamestop

Seems like this place lacks employees. Either that or they’re hiding in the back somewhere. They need to know when the busy times are and do a better job at handling them. Especially when a new game comes out, there is only one employee at the register and the line loops around the store. Customer service wise, yeah they’re good, but I mean like what else is there to do?

Bro im here all the time im tellin you this is the best gamestop to go to, nice crew, clean, and now roomy lol price really isn’t bad, most of the time yes the price is different depending how old the game/​popularity… Overall best Gamestop in hayward been going for years

Since Gamestop moved from their old location to a larger store inside the mall, the place has really taken a turn for the worst. The lines are ridiculously long, it seems like all of the former employees have moved on something else as service here is all about sales and numbers. No wonder the line is so long, you ask everyone if they want to subscribe to your magazine and rewards card. Gamestop has come a long way from being about the customer to pushing sales. I dont blame the employees too much though, I can only assume its from a manager who will probably hand down some reprimands if they dont have good numbers.
And what happened to all the promos? Before, you use to get a nice plush toy, a bonus dvd or collectors item if you preorder a game. Now they push for preorders, and what do you get? Nothing. You’re expecting customers to put down $ 60 on a game that hasnt even come out yet and dont even offer a promo. This isnt just against this store but all Gamestops in general. I use to preorder all my games here, and I got rewarded with a free figure or something at least. Now I just buy it elsewhere since there’s no difference, and I dont want to bother with the line. I still get used games here from time to time, thats the only pro I can say about this chain.

The first impression was the worst impression.
This store is rather large and the selection is good. There is a lot of traffic here and I was surprised that there were only 2 employees working in the middle of a Saturday afternoon. The checkout line was a verrrrrry long wait. Associates were friendly, but not very fast and there was no real urgency to get the line moving quickly.
My son seen a pre-​owned game that he wanted, and we went to pay for it. The price tag says $ 12.99, the associate rang me up at $ 13.49. ***(SEE ATTACHED PHOTO)***
Once I realized the incorrect charge, there was no way I was going to go back in the store and wait another «eternity» just for a little over a dollar.
My point being is to pay close attention to the transaction, imagine how many other items are marked a lower price and this store over charges you. To me it was $ 1.50, but the store as a whole could make thousands. Just saying.

Karl is great along with all the other associates in the store. They are always very helpful… thanx guys

+1 star for great customer service
+1 star for great location
+1 star for having everyhing in stock
+1 star for having a big store
Unlike the one in Union City and Fremont, this gamestop is huge and has much more games and game consoles in stock. There’s a reason why I deducted a star, however. It’s because it’s always full and the line doesn’t move very fast. Great business for them, but bad times for me.
=) =]

The customer service is good here, the people that work there are nice and friendly, and they are knowledgeable if your someone who is unsure about a particular gaming title. They have gone out of their way to check their inevtory and other stores inventory when I was looking for a particular title that they didn’t have in stock.
I could go without the «would you like to preorder this soon to be out game?» question when at the register. But I can’t blame the employees on that I’m sure they have to that as part of their job.
The store can get bit messy and have a long line at the register which is an understatement especially on weekends. And the place can get overrun by snotty diaper crying kids playing games and their parents for leaving them there as if its a quick and free baby sitting service :/​
I only minus one star not on the previously mentioned paragraph but namely the corporate megalith of Gamestop itself. I think their buy back pricing on previously used games is pretty much a rip off, I think if your wanting to sell some old video games/​systems that are collecting dust it’s better to try your luck on selling it on craigslist or ebay and get more money for it.

I like this store way better the one in Union City and Fremont. Chris the manager is a very knowledgeable young man and extremely helpful when it comes down to talking game play and details on any of the games.
New popular games are no less than $ 55.00, some of preowned games can be in the $ 25 — $ 40.00 range. I don’t bother bringing in my trades anymore they give way too little for them. You get a better deal going on Ebay reselling it then you would at gamestop.

The manager is awesome i dont know dudes name
but thats what customer service is about he needs to be like regional manager
cause he knows his stuff .For instance go to the eb games just right across the street and you get the worst customer service the people look at you like you stole something and they always seem to get mad when i return something what the deal yo… i think they hate their jobs let me rephrase they do hate their jobs. but anyways back to the gamestop yea he might try to sell you stuff you dont need but at least hes not overbearing kudos to THE MANAGER KEEP UP THE GOOD WORK MANE!

Yea game stop is the shiznit. I bought all my WII equip here and it didnt cost me that much at all. You have to ask them to order stuff there always low on stuff. But still thats how I roll…“I want to order this… Ill be there at this time to get it…”

I came here to return a game I bought at the Fremont Hub location and the guy behind the counter was really funny to me. It made an annoying task easy and painless. This store is much smaller than the one in Fremont but has a lot of used games as well.