K-Pro Technology

A few years back, my Sony Wega went on the fritz. I located K Pro and the owner came out and did a fast, in home, efficient fix of the TV. I don’t remember the problem, but I DID remember the great service! so much, that I kept their business card in the fold of my checkbook. Fast forward YEARS and the same Sony all of a sudden, just stopped working. I shopped around for a home repair visit; called one place in Oakland and they arrived 90 minutes late, promised that they could fix the Sony on the spot, but instead said that they’d have to take the TV to their shop, look for the broken piece, and couldn’t give any guarantee on a return time.
Out the door they went, without my tv… and without any payment for the crappy service!
The next day I dug out that business card, called K Pro, explained the problem. the owner was able to give me an appointment that afternoon, and called to confirm as the time drew closer! 30 minutes later, I was given a prompt, professional assessment (complete with a drawing to help me understand!) of how my TV had finally bit the dust and the broken circuit board was no longer produced, that it wasn’t worth fixing b/​c if the circuit board had to be replaced, all the little pieces had to go as well and that there was no guarantee that we’d even be able to find the parts or guarantee that they worked. here’s the best part– I got great advice on replacement models and places to shop!
I bought a Samgung smart TV, called K Pro to come back to install and haul away the corpse of my Sony. And once again– great customer service– didn’t have to wait too long for an appointment. Up the new TV went, out went the old, and I got confirmation that it was e-​recycled, because they even called to make sure that it was ok to use my name & address on the e-​recycle form!!!
How about THAT for customer service!
Cal K Pro– for the BEST service ever.

I usually reserve my one star reviews for places that not only have disappointing products, but dishonest service as well. This place is just that. The only problem I had was that my three year old TV would not power on after turning it off overnight. The light on the TV would glow, so power seemed to be getting to the TV, just the screen would not flip on. Initially, Cho the owner/​operator estimated that he could fix it overnight, and he did. He charged me 150 for labor, and since it would have cost about ten times that to replace my TV, I thought it was fair. I brought it home, plugged it in, and it worked. The next morning, the same problem resurfaced. I brought it back and Cho said he would fix it within a week. 57 days later, he was still waiting for parts.
Okay, I won’t go into why it took them two months to get my TV repaired, well, 58 days. They said that they don’t control shipping, yadayada. But they didn’t even fix it! He bandaged up the problem, and returned it to me broken a second time. Cho said that he replaced the PC board, the power supply board and a few other parts worth over 300 dollars, in addition to fixing some solder joints. It sounded like a lot for a simple problem as I later found out when I brought the TV to another shop. The biggest problem was, the parts were not even replaced! When another technician opened up the box, we saw that the power supply board had as much dust as all the other parts, with the exception of a few fingerprints on the connections. Really???
We did spot an overstressed solder joint, and fixing that seemed to fix the problem temporarily as Cho did. The labor for fixing the solder joint was only 75 dollars, or half of what K pro charged me, and they said that it would cost 220 to replace the power board, which I declined because I decided to just buy a new TV.
If this was the end of my story, it still wouldn’t have warranted only one star. I would have given maybe two stars for I don’t know, that asian connection? Anyway– Cho proceeded to attempt to sell me one of his «repaired» TVs. Apparently, dozens of people come here to get an estimate on TV repairs and decide to leave their units here if the estimate is higher than what they are willing to pay. Cho then has the right to «dispose» of your property, as the invoice states, as he sees fit «on his own expense.» He tried to sell me a plasma TV, model number TC-​50PX34. He says that he will charge me «cost,» which was only $ 575, and tried to tell me that this is a 2011 model that retails for 1100+. Thank God for mobile internet because we looked it up, and this TV sells for as low as 230 $ used, or 499 brand new. Seriously folks, I could not make this stuff up if I tried. He REALLY tried to sell me a used TV for more than it would have cost me BRAND NEW. I urge anybody who reads this and insists on using them, to seriously consider taking your TV back even if the estimate is higher than you expect and bring it to another shop for a second opinion. I don’t want to name a competitor, in fear of having my review flagged as advertisement, but there is a variety of honest businesses out there that deserve you as a customer.

I have an older model plasma that’s no longer made. It’s a 50 inch Fujitsu and most people suggested I sell it for parts instead of getting it repaired. The screen would freeze on images but it has a beautiful picture. There was some place out in Dublin which I have to remember their name to write a review but they charged $ 100 to come to my house and check it out and they advised it would cost about 700 to repair. I knew that couldn’t be right considering the part to fix it was only $ 250.
At the recommendation of my neighbor, I contacted K Pro and based on my initial conversation with the guy that answered, I knew I was talking to someone that didnt want to gouge me for my money. He was straight up, gave me tips on what to try before taking it in… I had to take it in but he communicated with me about all details such as the cost of the part, where he had to get t he part from, the time it would take to fix it and options to have my plasma delivered or pick up. He even offered to hold onto it for me to make payments if I needed (which I didnt.) :-)
Anyway, I picked up my plasma and he said that the repair was so easy that he could show me how to do it myself if I ran into issues in the future. I declined because I’d rather leave that to the professionals.
I’ve had my plasma back for probably a good year or so and no problems at all. The picture is beautiful, it works perfectly for a high end plasma from 2001 and now all of the people that told me to junk it are eating their words because you just cant get a picture like that these days at such a great price.
I’d recommend anyone go to this place to buy a TV, plasma, LCD or surround system. I’m going to take my laptop there soon too and I trust they will do a great job with it as they did with my plasma.