Kaiser Permanente – Department of Emergency Medicine

So sad that this spot is finally closing. I can’t tell you how many times I’ve been here with my family. Growing up with 3 brothers, there were frequent visits here, so many that for a point in time I think they asked my mom if she was beating us LOL. Farewell to Kaiser Hayward, I will and won’t miss you all at the same time. My last visit was kinda good and kinda bad, my appt was scheduled wrong because of the move, but the people in Radiology were so cool about it that I can’t even be mad. Next appt is at the new Kaiser in San Leandro.

Being a Kaiser member, I often wish I wasn’t. I have had horrendous care from my local facility. Last week I was down for 4 days with a concerning headache, and avoided going to ER due to previous encounters. My BFF suggested I try this other Hayward location out.
I was scared when we arrived, nothing new or fancy here and in a rough area. HOWEVER, the service and care I received is something I have never gotten at the Fremont Facility! I was in and out in 3 hours with antibiotics in hand, plus for the first time actually feeling OK about the diagnoses.
Thanks Hayward Kaiser!

I came into the emergency room today because my eyes were red they had bumps on the white bumps on my eyes and very irritated and so when I went in there I was seeing Siri quickly there wasn’t a lot of people fair Everone was very friendly tried to make me feel comfortable from the very first person I saw to last person I saw and I was very pleased with how the staff treated me

First off… Five stars for the emergency room nurse, John. He was thorough, funny, and kept my husband entertained with his humor.
I suffer from horrific, excruciating migraines on a very frequent basis. When they get to be too much and I can no longer take it unfortunately it’s usually when normal Kaisers are closed.
Over the years I’ve had to visit both Fremont and Walnut Creek ER’s. I try to avoid going at all cost because it’s usually a nightly ordeal where I’m there for hours on end.
The night I had to be taken to Hayward ER I was skeptical and worried because I know how the emergency room can be. I have to say that I was very impressed with everyone from the admitting nurse, the doctor, and the nurse who cared for me while in the room.
They took me in right away, actually acted like they cared, got my migraine under control and got me out of there so I could rest. What more could I ask for!

I had to go in last Monday to have a bump under my arm looked at/​taken care of. Since the Minor Injuries clinic closes at 7pm (FYI) I had to be seen here. I got there around 7pm and started waiting in line to be called in and I waited all of 45 seconds! Check-​in was speedy and friendly and taking my vitals was just the same. I was seen within 5 minutes of being signed in! The doctor I saw was very nice and told me what they were going to do to help me and even let my boyfriend come hold my hand during the numbing shot. Once everything was said and done I was all better. My medicine was ready when I went to the Pharmacy, within 5 minutes of waiting in line.
I was home within an hour of arriving at Kaiser Hayward. 5 star service!
The ER takes checks, debit, and credit cards. So does the Pharmecy, no more carrying around your check book!!!

I WOULD NEVER GO HERE AGAIN! First time in my life I left a hospital «against medical advice»! I was actually afraid for my safety here. Between the piss poor treatment, the confrontational nurses (& Charge Nurse); the inadequate medical treatment plan; the dirty conditions, the unprofessional staff; the complete disregard for my well-​being; & the HIPAA violation that occurred right in front of me– I’d say RUN FAR & FAST from this place!
I actually left with pain & swelling in MY HEAD because I did not trust this «clinical» staff would provide adequate services. It’s a shame, this hospital USED to be quite good & other Kaiser ERs remain excellent. I recommend making the drive, if possible, and going to Santa Clara or San Jose.
I will be filing a grievance re: the unprofessional, unethical & even illegal (HIPAA) practices.

My first time to this Kaiser location. On a Saturday morning it’s pretty busy at the laboratory so come early in the morning. Facility seems clean.

My cousin contacted me early Thanksgiving morning that he couldn’t walk. So, I rushed over to his place to help him out. I tried to play doctor with him to diagnose his problem. I had one problem with that. I’m not a doctor!
My cousin contacted his doctor and we waited for his recommendation. The doctor advised my cousin to go to the ER and get some X-​rays done. Luckily, I had a pair of spare crutches to help him move around. His wife drove his car and I came along for extra help.
In summation here is what happened:
— We were in and out of the ER approximately 30 — 45mins. That is pretty fast considering it was a holiday.
— My cousin had a case of Plantars Fasciitis. Check Webmd for this.
— The staff was very helpful and attentive. No rudeness what so ever.

I went in here last night with trouble breathing and chest discomfort. The doctor gave me the equivalent of «take two (allergy) pills and call me in the morning» without the «call me in the morning» part. The ER staff didn’t even wait for me to get my shirt back on before coming over to demand my copay.
I’m sort of baffled by this visit, because I had to go to this ER a couple times when I was in my late teens and I remember the doctors and nurses being really great back then. This time around, the triage nurse was very professional and polite, but otherwise… not so much.
And yeah, my chest still hurts.

Last night my Mother had to be taken to the Emergency Department.
At 1^st we were like, okay lets pack up snacks and water for a long haul because we are going to be there for hours and hours. Boy did they make Super Serg feel stupid. My mother was assisted Immediately and I can proudly say
” She was well taken care of ”
The security guards were on their job but when Super Serg Flashed his V.I.P Kaiser Employee card, I was given access to the E. R and walk freely throughout the main floor with no visitor badge. My Dad & Sister were held back and had to wear one so HA LOOK WHAT I GOT !!!
(I still asked for a visitor badge bcz it’s only fair.)
A few hours later my mother was released and the medication from the pharmacy was filled immediately and I have no complaints at all. Everybody was so so helpful as so was the Pharmacist too !!!
Yes we will be back only if the big man upstairs wants us to come back to the Emer room… !!!
p.s (I worked earlier so I still had my work badge on my belt and forgot to take if off at Mothers house b4 we took her to the Emer Dept, So it’s not I was arrogant saying «Hey I work here I need access !!! »)
personally I hate people that do that but just thought I’d let u know

:-(Negative
:-) Positive
my boyfriend’s mother was taken in the emegency last night.
:-(the waiting room was dirty. tissues all over the floor, puke bags on the chair, one the floor.
:-(the nurse, her name was corinna, had to be one of the most unpleasant people i have meet in my life. i asked her if there will be a social worker assigned to her and before i finished my question she interrupted me and replied «we don’t have social worker at this time»
:-(i thought i was asking her the right questions but apparenly i was annoying the $%^& out of her.
:-(first time i meet a filipina nurse that had the worst disposition. i know that you guys work long hours and have cases a mile long during your shift but when people who are in need of some answer and you are the only one that can provide-​show some compassion. you and your family might be or will be in that situation some day.
:-) i give kudos to the security guard, he was nice enough to point me to the right direction.
:-) kudos to the very nice lady that was in the information booth next to the security guard. she was also nice enough to give me the name of the nurse and what bed she was in.
maybe i have been spoiled by the wonderful service of washington hospital.

This place looks like it needs to be rejuvenated. The looks of the building is from the 70’s, maybe older? And they want my wife to deliver here? I think not. It supposed to «look» clean, and it sure doesn’t. I think she’ll be delivering in Sunnyvale.

One of the busier ER’s in the east bay. Great staff!

Unfortunately I’ve had the opportunity to visit every ER in the east bay in the past couple of years. Though it was not as quiet as Fremont’s ER, I was pleased with the friendly staff and doctor. Between all of Kaiser’s east bay facilities and Washington Hospital, my husband and I both agree our experience with Hayward was the best.

4 stars for the E.R. staff, who were able to help me breathe again. Everyone I dealt with was friendly, professional, and competent. While I was making jokes in my head about the slowness of «urgent care,» I think it was about average for that sort of thing. At least I got a lot of reading done… and my lungs back!
I rate the pharmacy negative stars… It took them 45 minutes (at 11:30pm) to get one lousy prescription filled for me, which was plenty of time for me to witness some of the worst customer service I’ve ever seen. Ick.

These ER folks did a good job. It was 1998, I was having chest pain, and I walked into the nearest Kaiser Hospital ER. They ran a battery of tests, and made me rest for 4 hours. Lots of people were there for painful injuries, and I felt like I was in the way. But the Doctor said I was OK, and released me. That was my first warning that I had to diet, exercise, and get treated for hi cholesterol.