Patelco Credit Union

Just opened an account online and have not visited a branch yet. This bad review is not to disparage the branch, only the call center. Hold times on the phone are HORRENDOUS. After about 5 minutes you get ONE chance to ask to be called back. If you select call back it takes about 30 minutes. If you don’t select call back they NEVER answer. Well I hung up after 50 minutes. Really regretting opening the account because of the bad phone service. Had to call 3 times so far so very annoyed. Had to call because their welcome email does not give the account number, only ****123. I am so annoyed I may go through the trouble of switching banks again, setting up 15 bill payment accounts, ordering more checks, etc. Lots of trouble but how can I do business with a bank that does not answer the phone? UPDATE: Had to call AGAIN because I don’t have permission to make cell phone deposits… they said can’t do that for 90 days. WTF? It’s not like they have branches everywhere. Took 8 minutes to be allowed to request a call back (which only took 15 minutes this time… 23 minutes total). Not as bad as before but why make me waste 5 – 8 minutes to get the call back option? I am busy.

They don’t let golden1 credit union people deposit money at the teller. Golden 1 is actually way better. Golden 1 has better ATMs and branches are up to date. Hopefully Hayward will get its own Golden 1 credit union branch cause it’s the best.

I purchased my Toyota Corolla Sport about a year ago. I recently went into the Hayward Patelco Credit Union regarding refinancing for my car. As this was my first time ever refinancing anything, Tia Wilson (The Banker) was extremely professional and helpful. She was very knowledgable, and had understood my current situation with my interest being so high. She helped me lower my car payment and interest rate to something that is manageable. My over all experience was EXCELLENT thanks to her. She literally gave me everything I had ask for. After banking with WellsFargo for 6 years I am having second thoughts now. Fantastic work and extremely satisfied!

I love Patelco I’ve had them for 10 years now and don’t plan on going anywhere. I really like coming to this branch everyone is so friendly and professional, one person that stood out is Tia Wilson she is a super sweet lady who helped me resolve the fraud on my card she handled everything in the branch so I didn’t have to do anything on my end. She also got me signed up for a platinum visa card, updated my accounts, gave me good tips on how to help raise my credit even more and answered ALL of my questions (there were a lot LOL) and explained to me everything I needed to know and didn’t know. I’ve never been to another Patelco branch and feel no need to try another because I know coming here I will always get the help I need from all of the staff here.

Things were going good until we were passed off to another banker, Momina Foss. Avoid her at all cost. She was extremely unhelpful and lazy with finding solutions. Go to anyone but her!

Great customer service. Tellers are all very friendly. Tia Wilson helped me get a personal loan and she was so sweet and professional. She helped my loan get approved quickly and gave me really good advice on paying off my debt and bringing my credit score back up.

Matthew Dooner is the best! He is absolutely great with his customer service skills. Helped me out with everything I needed in just a matter of minutes. Give this man a promotion =)

First off, I am writing a review here for «Matt Dooner» and his professionalism when handling my situation.
I have been using two parties in transferring money, PayPal and and Patelco for over 5 years.
Some issues came up recently even after using PayPal to transfer those funds into Patelco which I have been doing for years, for some odd reason funds were not showing up in my bank account. I called patelco and paypal, none really knew what to do.
Dealing with two parties when you have an error with ‘money transferring’ can be a headache. Mr. Dooner actually knew what exact information he needed to see what was wrong, something no one could tell me and I was working on resolving this issue for at least 2 whole days.
In the end, huge thanks to Matt Dooner, I found out where the money was and I was able to retrieve it. Then Mr. Dooner took care of the overdraft fees that were occurring due to the absence and misplacement of the funds.
Mr. Dooner showed excellence in the workplace. He was patient, very concerned and worried about my personal funds and showed the utmost resilience when dealing my issue.
Thank you Matt Dooner!

I just recently open an account with patelco credit union. I only went there to see if i could get a loan to refinance my car. It only took me a few minutes to get refinance. One of the employee, Mary Anne was very nice. She was welcoming and friendly. Highly recommend people to start asking for her to help them about loans, refinance, and for lower apr rate. Back to my refinance, Mary anne was able to help me and i was vey excited due to the fact that my apr went from 20.75 percent to 9.5 percent. That is more than a half of the apr. I was very relief that my monthly bills went down. Thank you patelco. I also love that i open an account with them and they offered me great promotions. I was pleased with how great their customer service. I would continue this bank and looking forward for them to help me out with a better deals. Thank you again patelco

Awesome place would never consider any big bank cause to them you’re just a number or an overdraft fee waiting to collect from the staff is friendly bank manager Nikki is great every time I go in and the financial consultant Greg is very knowledgeable and helpful. I’ve financed my new car from here which at the time «recession» nobody was giving out loans. If you’re looking for a bank where you want to feel that your business is important to them then this is the place to go. Another reason why i pick this bank over any other is that you’re not always feeling pressured into getting a loan or buying in to any products they offer. I give this place 4 stars the only one problem is wish they would add another atm.

I seen Patelco’s ad at the coliseum so on my day off I went there hoping to get my APR lowered for my loan. Met with Tia and she was awesome. She even worked through her lunch so that we wouldn’t be passed around to someone who didn’t know our situation. :)
Anyways. The bullshit, bologna, phony, liar liar pants on fire piece of shit finance manager at BMW Pleasanton freaken lied to me and said although my credit score was good no credit union would give me less that 4.9 because I never purchased a car before. And with the first try, the wonderful Tia was able to get my APR lowered to 1.99 without a consigner etc! Now my monthly payments have dropped and I’m a happy camper.

The staff here is just rude. Especially the branch manager. She is very difficult to work with and has been for years.
Today I was trying to deposit some checks and the CSR «Corey» was very sarcastic. He looked like he was having a bad day but should never take it out on a happy smiling customer. He changed his attitude after I asked his name. I will be changing banks soon.

I applied for a auto loan last week and was pre approved for 20k. A special thanks to Tia and Meddy for helping us get our first car. After being rejected for an auto loan from my own bank, I have shut down one of my accounts and transferred all funds to Patelco. I got an amazing low interest rate and getting a car was very easy through Patelco. I had my new car within few hours! All the workers here are friendly and care about their customers. Keep it up everyone and thanks Tia and Meddy your awesome.

Nickey, yeah thats her name!!! Its her fault i didnt end up going to other banks for a car loan, she gave me the best possible loan i could get compare to other credit union banks, she had alot of information very helpful and best of all real good customer service!!! Awesome im really happy!!!

Patelco does it again.
A bit after two years since my original amazing experience, I decided to use Patelco, and this specific branch in particular, to secure the same financing product as before. Nickie Rhodes picked up where they left off, providing another excellent and efficient consumer experience. She was quite friendly and professional; she even recalled me from my visit back in 2012 despite the fact that she was not present that day. Very impressive; she’s clearly a branch manager in tune with her customers’ wants and feedback.
On this day, she brought me a bottle of water, a smile, and her A-​game. (And financing.)
5-​star experience yet again. Keep it up, guys!

After departing a gig at SFO (where my credit union lives), I was looking for a satellite branch closer to home. Tracy found Patelco and we learned that I could do all my SFO-​type c.u. transactions there rather than mailing in documents or trampling across the Bay. Unfortunately for Patelco, my first meeting with them involved a mysterious application of doggy-​doo on my bag. These kind folks alleviated my mortification with loads of handy-​wipes and understanding. To this day, I am unsure from whence the doo came.
A subsequent visit involved several different transactions for a business trip, and Jonathan was my teller. He is friendly, patient, and informative, and handles everything effortlessly with a smile. I am almost sorry we will be moving as this branch has been lovely from the get-​go. Good thing there is a Patelco near our new domain and we hope that the level of service there will be equivalent to the Hayward location.

I love banking with Patelco! I have never had any issues with my account or the workers at this location. All the tellers are friendly and the branch manager is amazing as well. I have lost my debit card a couple times and each time, they were nice enough to print me another one right away at no charge. (However, this is my 3^rd time, and they said next time they will have to charge me… Which is completely fine!)

I’m closer to the San Leandro branch, but prefer to frequent this one due to its:
*fast service
*friendly and efficient tellers
* I get to choose which bills I’d like instead of SL

With the exception of one or two employees, the staff here needs to be overhauled or taught some customer service pointers. They’re rude and obnoxious, and with only one ATM that’s usually broken, you’re forced to deal with the bad service or you’re forced to drive to another credit union.
The establishment itself has more «rules» than a big bank (i.e. putting holds on checks) but I guess rules are rules, right? Sometimes they’ll «do you a favor» and bend the rules… depending on who you get as your teller — you know, because you’ll have to go in and get help from the teller because the ATM is always broken (oh wait, I said that already, didn’t I? Lol).
All in all, we stay mainly because its too much trouble to change financial establishments. Honestly, I do more banking at the Bank of the West ATM (since they’re linked). At least they’re operational and I don’t have to deal with bad customer service.

So recently, Patelco’s fraud department contacted me and let me know that there was a strange debit card transaction on my account. I hadn’t checked my account balance that day and panicked, thinking the absolute worst. Turns out some jerk charged a couple of hundred dollars at a major department store in the South Bay, using my debit card number (mind you, my card was sitting in my wallet and I was at work when the charges occurred).
Patelco’s systems immediately flagged this transaction as suspicious and shut down my card for further use, eliminating the potential for additional loss. How awesome is that? I visited the Hayward branch on Amador the very next day and the employees there were great. They gave me a temporary debit card, ordered a new debit card for me, and walked me through the process for officially reporting the theft of funds. The money was returned to me in just a couple of days. Outstanding! I was beyond pleased and can honestly say Patelco is a safe institution for your banking needs. They rock! Special thanks to Meddy and Phil — also another lady who was training at the time.