Purrfect Auto Service

Do not take your car here… if you read and write, this is not a place for you…

THIS PLACE IS A JOKE!!! If I could leave no stars I would. I had an absolutely horrible experience here. DON’T EVER TAKE YOUR CAR HERE!!! My boyfriend and I brought our car in to have a tune up done. Jesse the «manager» checked out the car and told us he would do the work himself. He told us that it would be about 2 – 2 and a half hours for a tune up. He let us know that the wiring in the car was old and when he replaced the spark plugs, he would probably have to do the wiring as well. That was perfectly fine, but he failed to let us know he couldn’t order the wires until Tuesday until he was already half way through the job. He let us know that he was going to refurbish the wiring and grease them up and there was a chance that they would or wouldn’t work. When the job was done the car was idling very rough, we drove off and it wasn’t driving right at all, it was driving rough and it started to smoke. We brought it back, they put the car back on the lift and checked it out and he told us there was nothing else he could do. No place had the part we needed until Tuesday. The owner apologized and offered us a ride home, I said we had to call our mom to see if she wanted us to leave the car there. While waiting to hear back from our mom, I asked the owner if he was going to charge us for the repair and he got loud and rude and yelled at me that he wasn’t going to pay for it out of his own pocket so of course he was going to charge me. When I finally asked for the car to be taken out of the shop, he refused to take it out. He said he wasn’t going to wait 30 minutes to load up his compressor to get it down. I refused to leave without the car. He kept refusing to release my car. We called the cops and he tried to lock the shop up and leave. My boyfriend was inside the doorway of the shop and the owner threatened to have 4 employees remove him from the shop. He then assaulted my boyfriend and full force body slammed him to the ground. He was getting in my face and yelling at me. He locked the shop and took off after threatening to knock my boyfriend out multiple times. He has the car and the keys ans is pretty much stealing our car by not releasing it to us and now we have to wait until Monday to get it back.

I have been going to this auto service place for years. Over the years things have been great, great service, no problems. Now over the last about 2 years they have changed owners as well as mechanics. The service has been horrible, I wont never recommend this place for anyone to go here anymore. I was over charged for a service that should have been done the first time. never received calls back regarding what was going on with me car while it was there for over 6 hours. And after each service had to continue to take my car back day after day because of something else going wrong with it. Came in for service, tune-​up and oil change and paid over $ 800 in 3 weeks because of repairs they did wrong. I will never go back to this auto service and would like no one else to go here or IT COULD HAPPEN TO YOU!!!

They aren’t fast, but they are well priced, trustworthy and polite. I have been here several times. Recently I tried a couple other places because I thought they would save me time. It wasn’t worth it, and I will be back at Purrfect and won’t stray again.

I got my oil change done here few weeks ago. Fast and great customer service. The manager, Sam seemed very knowledgeable, he recommended some other work that needed to be done to my Honda. He offered me some discount for the additional repair job. Definitely, recommend this place; they seem trustworthy and knowledgeable.

In So. Cal, this was one of my go to places for car service, when i had a car. They eventually became my mechanic of choice, they were close by, convenient and friendly. I didn’t realize this auto shop was a chain /​franchise. Overall, the service was decent, the owner was actually present when we came in, he was friendly and helpful.
My dad had a coupon to have one of his cars serviced, there were issues with the power steering and he wanted to ensure it’s safety as I would be driving it temporarily. He had also asked for all the fluids to be checked. The car was dropped off early in the day and we were told it would take a couple of hours. My dad and I went to lunch, ran a couple of errands and returned to the mechanic shop. The car was still not ready.
We didn’t get the car back till near closing, which made for a really long day. There were some other issues found that were safety issues. The hardest part were the expenses, the owner asked us to wait in the waiting room while he researched the prices for us. After approximately 30 — 45 minutes of waiting for him to let us know the costs, my dad and i decided to wait in his car, the waiting area was extremely cold, even with our jackets, beanie and gloves on.
This is the part that bothered me, like i stated we had waited about 30 — 45 minutes before deciding to wait elsewhere. Before moving to the car, I went out to find the owner, who was sitting at his computer eating. I had to ask him what the costs were, I had to go to him to find out the details, when he, was the one who asked us to wait, he was going to tell us the costs but instead made us wait. This is no bueno, in my honest opinion! :(Also, come to find out, in order to find out what was going on with the power steering, my dad had to pay a $ 50 diagnostic fee for that specific area, that $ 50 fee could only be applied to the area that was being diagnosed. So if we chose not have the power steering fixed, which we did. We were out the $ 50, it could not be applied to anything else needing to be fixed. I definitely think there should be the option to apply that $ 50 to something else, even if the diagnostic test wasn’t conducted for another problem area.
My dad, who is just too nice was okay with waiting, but just not in a cold waiting room. Personally, there is no reason we should have had to wait that long.
What ended up needing to get fixed was the rack & pinion and an axle. We opted for the less expensive piece, the axle. We still had to wait for the axle to be replaced, but at least there was some movement.
Except for making us wait in a really cold waiting room for an extremely long time and then me having to retrieve the information we were waiting for, the service was decent. The owner did give us a referral to a mechanic who will fix your car should you not pass your smog check, since they no longer do that kind of work. That was really helpful!
I don’t know if i’ll be back, it is a far drive for me. I had to go back to his shop, as the gas gauge and the trip meter was malfunctioning after we left his shop on the first visit, which wasn’t safe for me, and which didn’t make sense to my dad because it was working fine before we took it in. Currently, there doesn’t seem to be any washer fluid in the wipers, and that was supposed to be part of the fluid check. They were able to get the gas gauge to work semi-​ok, but not the trip meter. Thankfully, the owner was nice enough to waive the charge, he had already discounted for us. That is a plus!
Another plus, was the mechanic, I think his name was «Jessie» was really friendly and helpful. I felt comfortable with the information and details he was giving to my dad and I.

Fast speedy service and always gets the job done correctly. Great customer service. They have worked on my GL450 Benz and also Chevy Uplander, and every time fast and excellent service. Great Job!

I took my car here a few months ago, I thought they were good. They told me that I need to replace the rotors, brakes pads and front bearing. At first it I thought they did a good job, but after a couple of weeks I start hearing a grinding noise from the brakes and the steering wheel vibrates when I step on the brakes specially on the freeway. I brought it back and was told that they will resurface the rotors and again it run ok for a few weeks. Brought it back 2^nd time and at first the owner said there was nothing wrong. I asked his assistant to test drive it again and he came back and that they’ll look at. They told me that they replaced the pads with a better one and resurface the rotors again. I even had the wheel alignment and oil change done. Again I brought it back for the third time and this time the owner told me that they replaced the rotors and he even told me that sometimes that rotors get warped because they get stacked up. They never really fixed the problem and until now the brakes still makes the grinding noise and the steering wheels still vibrates. I’ve wasted my time bringing it back, I believe that they never did or replace any parts and also a couple of techs don’t speak well English and I’m not even sure if they have certification. I’m still hoping that the rotors will even out but it’s been like this for a while now. I would definitely take it to the dealer and have looked at. I don’t plan to take any of my cars at Purfect Auto ever again.

Luck of respect for customers. Today I was told to bring my car in after lunch hours (12−1PM)
I came in 1:40 to find out they can not start to work with my car– the lunch still goes on.

I want to start off by saying that my mom had been taking our family car here for a decade. My mom gave them a good review, so I called. I had been having trouble with a noise coming from the bottom of my car when I drove. I called them and described a whooshing sound and they said it sounded like the bearing but to come in and pay for the $ 50 diagnostic which I could use towards the service later. I waited for hours for them to diagnose my car. When they were finished, a mechanic (who I believe was the manager) told me that I need to replace the driver’s side bearing and the axle. I told him I was a college student and could not afford the $ 600 cost. So he said to do just the bearing. After paying the $ 200 to fix the bearing, when I drove the car away, the sound was still there. so I took it back the next day. One of the mechanics drove down the street with me for 5 mins and said my tires have bumps. When I asked him about the fact that I was misdiagnosed, he just said there’s nothing he could do since he didnt have any used tires on hand to replace mine and they believed that was the problem. So I had to go buy new tires on top of the misdiagnosed service. I would NEVER go here again. I’m also trying to find a way to get my money back legally.

Been taking my wife’s and my car here for oil changes & tire rotations since 2006 and have never had any problems. Though this last oil change, the oil level was well above the upper level on the dipstick. That’s kinda bad for your engine ya? I’ll have to double check it next time.

This place has been run into the ground since Melvin passed away. Before Melvin passed I could always depend on him to take very good care of my vehicle. He was the absolute best. Now, the new guy that runs it — Sunny — is absolutely horrible. His customer service is the pits and he is rude and arrogant. I supposedly had work done on my car that was never done. I brought it back to have the same problem checked out and was told that my tires were bad. I went and had all the tires replaced and the noise continued. I took the car to a different shop and they confirmed that the parts that were supposedly replaced were bad. After this, I will never ever return to purrfect auto. They lost a lifetime customer.

Piece of crap ghetto shop! Got my fuel injection flush here just to pamper my car and right after I drove it home my car started acting up and it drove like crap! Turns out they fucked up my o2 sensor went to 2 shops to confirm improper engine flush service causes this problem. Cheap ass shop can’t afford better mechanics who actually know what they’re doing oh I’ll come back with enough evidence. Trust me they haven’t seen the last of me. Good thing THERE ARE LEGITIMATE SHOPS OUT THERE WHO COULD FIX THE PROBLEM THAT DUMB ASS SHOPS LIKE THIS ONE CAUSE!

I have been going to Purrfect Auto with Melvin for about 8 years since I moved into Hayward. Purrfect Auto has worked on my company vehicles chevy express van and personal vehicle Cadillac Escalade. It’s important to have a mechanic that you can count on and trust and Purrfect Auto is definitely trustworthy. There is no other place I would take my cars to. They have done oil changes, tires, brakes, water pump, radiator, timing belt, sensor, transmission, rotors, allignment, and much more. My wife and i never had any issues with our service with Purrfect Auto, Melvin and his proffesional friendly mechanics Josh an Jose are the best! I referred all my family and friends to Purrfect Auto and they also like his service. My mother, sister, and cousin drive from City of Alameda to bring their vehicles to get serviced. My wife and I call it Melvin’s Shop.

Although I had to wait over 2 hours for them to finish my oil change, it appears that they did a good job. In the past, I remember them being a bit more friendly, but it also has been awhile since I’ve been here.

BEWARE!!! RIP OFF!!!
My wife’s car wouldn’t start, I took the battery out to have it tested at the auto parts store, I was told the battery wouldn’t hold a charge and needed to be replaced which seemed reasonable since the battery was almost 7 years old. I bought a new battery, put it in the car and it started right up. My wife drove the car the next day, after work the car wouldn’t start again, and there was no power at all, not even for the keyless entry. Sounded like a dead battery, I jumped the car and as soon as I removed the cables the car died, symptoms of a bad alternator. I had the car towed to this shop and they insisted it was the starter that needed to be replaced. I explained everything I had done and they still insisted it was the starter and wouldn’t even charge the battery so the car could be started. They quoted me 200 for a starter and about an hours worth of labor. I told them I’d be there to have my car towed and not to bother doing any work.
I picked up the car, charged the battery and replaced the alternator, and wouldn’t you know the car started! These scum bags tried to rip me off! I may not be a mechanic, but I know a little about car repair and I have friends and family that know plenty so I was able to catch these idiots in their lie. I won’t ever take a car to this location again!

I have been going to Purrfect Auto with Melvin Prasad (owner) for about 4 years, from a referral. I cannot say enough how awesome this place is! I have never before had such a trustworthy, reasonably priced mechanic! Every time I come in, the price is LOWER than quoted. He keeps my cars running so good that I rarely need to come in. Usually I am in for routine oil changes, tune ups and most recently brakes and rotors for my 2006 Honda Pilot, which were due for brakes after 5 years of use. Melvin is friendly, knowledgeable, honest and reliable.
I highly recommend Melvin and Purrfect Auto in Hayward. All three of my cars that he has worked on are happy cars and so is my wallet!

I have been a customer for about 3years now and @ 1^st I was a little hesitant trying someplace new since I moved but you gotta to a risk sometimes and go for it. So I found the add in the penny saver and saw Purrfect Auto. I needed my belts changed and I had called around to other shops and found that Purrfect Auto had the best price.
My first experience was great, the staff is friendly & humorous, there is cable tv in the waiting room, they do have great knowledge and have provided me with excellent service every time.
So far I have had my belts replaced, oil changes, catalytic converter replaced, brakes-​rotors done and have been satisfied with their work.
They can get really busy at times just like any other shop, so its best to call and see how long the wait could be and or when the best time/​day would be to stop by depending on your needs for your vehicle.
Overall this is a very reasonable shop that offers great prices and excellent service.

Let me start out by saying that i feel my rating needs at least another half a star. I’ve used this shop multiple times with 3 different cars from my classic datsun Z to my mom’s 2006 chevy HHR and have never been disappointed with any service performed or the time taken to preform said service. Beyond that they are one of the most affordable shops in the area consistently offering a lower price than other shops with zero bargaining on my part. I come here for any project i don’t want to take on by myself.
My only criticism is that though heir service is excellent you probably wont guess that upon arrival to the shop. Most of the employees seem quite young and occasionally lack the professional feel other shops may have, but like i said i have never been disappointed by the quality of work these guys preform o any car i have brought

I use to go to this place when I had my ’92 Toyota Paseo awhile back, and I kept going there since every repair I got from them it was never done right. I paid $ 800 one time and the problem kept arising with the engine. I do understand the «process of elimination» and all to figure out the problem. But it seemed after the 3^rd time I kept putting out money to them just to have the same problem again and again. And on top of that they were extrememly rude.
This place only seemed to want your money and do a half-​fast job just to get to the next customer. After all the money and replacing sensors/​parts that didnt need to be replaced I ended up going to Big O Tires in Newark. There at least they were honest and told me that I basically need a new engine and that all these parts that were replaced were unnecessary. ONE diagnostic test and Boom! finished… no more money wasted.