Quest Diagnostics

I would of left zero stars. this place is closed despite all the Google results showing its open. Thanks quest for updating your info

Went to Quest on Calaroga & after going up the stairs there’s a little sign in the window saying they’ve moved! Then it directs you to go to Casto Valley, called & they recommend going to the new one at Southland mall! Ah yah, much closer!
Get there & the lady behind the desk is bullshitting with the chic who came in earlier than her appointment time & there’s a room full of people waiting… there’s an hours wait cause their short staffed but there’s time to shoot the shit (oh now there’s 2 behind the desk laughing)…freaking awesome! I’m fasting so these people better hurry the fuck up!!!
This just in: this lady has gone to get her blood drawn & has left her children in the waiting room. The 3ish year old seems to be watching the one that is hidden in the stroller (who knows the age of that one)…I would do this especially since Hayward has just arrested someone got attempting to kidnap high schoolers… wtf seriously lady!!! (Update: it took her 20 mins to do whatever test she had to do! I can’t understand that kind of parenting!)

Slow. Very slow. Long wait time.
I came in on a Friday because my doctor sent me. They stated they don’t do many of the tests on Friday and that I had to miss even more work and come back Monday. I went back. This time without an appointment because it’s extremely difficult to make an appointment. You have to go through some annoying automated system. The kind responsible for job cuts and maximizing profit I would assume. So anyways I put my name on the list and I was about 4^th down. It took about 2 hours to be seen and then they couldn’t find my paperwork and then they found it. Overall not a good experience.

Just had my blood work processed and I couldn’t have had an easier experience! I did not have an appointment but there was no wait for the walk in so I got lucky! I was called right in and Zaina took my blood. Since I normally pass out with any blood work, I always lay down. Well Zaina was very understanding and took my blood and I didn’t even realize she had finished! Will definitely return to this office for any other routine lab work. Thank you Zaina!

Made an appointment to get a full panel blood test this morning, so there weren’t too many people yet – plus it’s Christmas Eve, haha.
The receptionists are pretty cranky… and not entirely sure why they’re so irritable the entire time. I had an insurance-​issued Quest Diagnostics lab card that I gave to them. The card didn’t have the insurance claims address on it, and one of the receptionists kept on asking me, «Why doesn’t this have an address on it? this is not a real card.» Honey, if I knew why the lab card doesn’t have an address on it, I would have told you the first 20 times you asked me… and this is a real card, because it’s an insurance-​issued lab card.
Anyways, the phlebotomist that drew my blood was very, very kind and efficient. This was actually the first time I got light-​headed and all passed out from getting blood drawn… :(And my phlebotomist was very kind and immediately opened the windows for me, patted my forehead and face with a cool towel, and got me a strawberry sparkling soda to drink. She made sure that I was perfectly fine and that the blood had come back to my face, haha, before she even let me stand up – then she walked me outside :) Very kind.
Have the receptionists be a little bit less annoyed and irritable. and this place is just fine!

Waits of more than an hour. This place is the pits.

If you want to by pass long waits, remember to make appointments! I only waited about 5 mins before being seen. The place was a little hard to find since there isn’t any big signs, and once there, the door was locked for some reasons. I knocked and one of the patients opened the door for me. I think someone accidentally locked it.
I had this older guy performing my tests, and he was super attentive and careful with everything. I double, triple check everything out loud, so that he and I both can make sure he got everything correctly.

I needed a TB test done for a job, and seeing as other Unilocalers had had theirs done here, I figured I’d try Quest Diagnostics out because they were close to me.
I was happy to see that I could make an appointment through the Quest website, so I did. Under ‘Reason for visit’, TB test was not an option, so I marked it as a routine checkup. But, just to be sure that I could get one done there, to check on prices, and what I needed to bring, I decided to call and confirm my appointment.
Unfortunately, Quest did not answer their phone, and the recorded message requested that you leave a message only in an emergency. Since it was a Friday, I decided I’d wait and call again Monday morning, right before my scheduled appointment.
I called again Monday, and again, no answer. I went to my appointment, and after waiting 30 minutes or so was informed that I could not have a TB test done there and should go to my primary physician.
All in all, I cannot rate their level of actual care since I never got anything done there. I love that you can make appointments online, but in my opinion, that does not allow a business to neglect their land lines.
On a side note, while I was waiting, I found that though the workers there were not rude, they could be a little more patient and understanding with some of their elderly patients, and those whose first language is not English.
If I ever come back and actually have something done at Quest, I’ll happily update my review, but my experience with them so far has been far from great.

I needed to renew my TB test for my volunteer work, and didn’t want to drive all the way out to see my primary physician in Dublin. So I had him fax in the paperwork to come here.
I had read the reviews before coming here, and braced myself for a bad experience. Happily, it was not! I guess they have taken their reviews and surveys to heart and worked on their customer service.
First, it was supercool that I could go to their website and schedule an appointment. It was easy and intuitive, and I was able to schedule a same-​day appointment. Without having to register! Who needs another user/​password for something I hopefully won’t be doing too often?
When I arrived for my appointment, the receptionist was friendly and helpful. There was a slight mix up in locating my fax paperwork, but it was resolved quickly and they were apologetic.
Within minutes, I was called back for my blood draw. The technician, Jeffrey, was excellent. He was kind and professional. He took the time to explain the test, and a little bit about tuberculosis. While I’m not squeamish at all about blood and needles, he didn’t know that and treated me as if I might be. He showed me the amount of blood that would have to be drawn, made sure I was ready, and was extremely gentle with the needle. He spent the time to explain when and how I would get the results.
Next time I need a test, I won’t hesitate to return here!

Always a wait evn in a not so crowded scene front staff always seem short try being a bit more friendly I dont get how people arent the nicest they can be dealing with people all day shizz like im bothering u… anyway the lady who took my blood on the other hand very friendly & talkative evn tho I had to get poke a couple of times no biggie made it oober comfortable for me

You would think it’d be a simple matter to get a blood test. This place employs people who have thick accents and no training in proper service. Checking in was fine, but when they called my name and I sat in the chair to get my blood drawn they told me they did not call my name. They claimed to have called another name. Her accent was so thick that it sounded like my name! Imagine if my bloodwork were sent to somebody else or labs were mixed up. This could be very serious, depending on what you’re testing for! She did not apologize she just waited silently for me to leave. She later called me back in and I asked to confirm the name and she would not. Very unprofessional. Be careful when you go to this lab.