Rent-A-Center

came in cash ready but the workers here are so unprofessional and rude I don’t know how the bitch still has a job. if I could give 0 stars I would, I should have checked Unilocal before coming

If I could give this place zero stars I would. The most unprofessional buisness I’ve ever dealt with and I’m stumped on how they can get away with not only horrible behavior but the worst customer service I’ve ever encountered. My furniture was delivered four hours late I was working while my kids were home. Guys came in reeking of weed, they broke a leg off my table chipped the top and left everything in boxes after they specifically said they would unpack and set up my stuff, I had my elderly sick grandmother coming and wanted her to rest peacefully on her holiday. When I called they said they were coming in the morning but my house was filled with so many boxes I had to make room for my grandma so I started setting things up with my son. I had to work at 6 in the morning but had to call in so I could be there when they came back… Yay a day without pay. When the guy came back he put the rest together and put a huge scratch in my headboard and also forgot the leaf to my dining room table I’m disgusted with these people at this point. After everything one of the box springs collapsed and the bed was now sagging in the middle. A week passed and it was time to pay my bill. So me being a fair person… I figured maybe they could give me a price reduction??? No they couldn’t not only could they not do that but I was accused of not being able to afford my bill… That they were going to terminate my agreement and come to my house and pick up the furniture I was belittled by raw-​Nisha screamed at and hung up on. Now mind you I wouldn’t usually go this rout with buying furniture but after a nasty divorce I want to improve my credit. These people are unethical rude and completely out of line they harass me constantly and threaten to terminate the agreement when the day I’m supposed to pay isn’t over and I’m going to make my payment. I called corporate and they basically called the same ripoff artist who originally helped me and happens to be the district manager. My replaced furniture won’t be here for 6 – 9 weeks my Christmas sucked because I couldn’t seat everyone my grandmother who is ill wasn’t comfortable and I was humiliated bullied and made to feel less than because hey if you rent from renta center you must be broke right? A word to the wise stay away from these unethical ghetto people who have no integrity or respect for other people. I can’t wait to pay this off. I won’t be surprised if they try and terminate my contract because of this review. At that point I will call a lawyer. Happy new year!

This place sucks… Don’t do it!!! Very very very unprofessional! I wouldn’t ever and I repeat never ever invite anyone I know to come here…
Never get your stuff on time. and I’m talking about 3+ weeks
Oooh man there’s a bucket load of things I can say…
But by far. best advice. Don’t ever go to this location!!!
One star…
Oooh and the product I finally got came in all messed up… returned it… waited… waited… and… waited…
Plus some other b. s…
Should be no star. eh
A few of the staff was cool… But when you have two bad apples that are management. man!

These people are so unprofessional. My deliveries were scheduled at 630pm and the guys wouldn’t be here until 830pm. I called for the status of the delivery and the lady would say she’ll call me back… never called back and this happened twice already. Specifically, Adriana and Roneesha will lie through their teeth to gain you as a customer,& not a valued one either. I’m a new customer and they could care less to take their time in giving a thorough explanation. I wish there was an option for NO STARS, I am sitting here right now waiting on my television that was supposed to be here 2 hours ago!!! So ridiculous.

So I needed a new computer and went to Rent-​A-​Center on mission blvd in Hayward California. Everything started great, got verified quickly and got what I thought was a great computer. It seemed to be working in the store, but I didn’t actually try it. I went on trust. Big mistake!!! I got the computer home only to find the wireless card had been removed. I brought it back and the store verified that the wireless card had been removed. The manager then said,“We have to send it to service to verify that the card was removed before we can give you your money back.” I said so I should expect my refund when? He then in a round a bout way implies the verification is to see if I stole the card. I have never been so insulted by retail clerk in my life. DO NOT GO THERE!!! They are crooks who prey upon people who aren’t rich. I say we help them out of business. Worst retail experience EVER!!! If I could give them a zero star rating I would. I neeed to add that this is a mnagement problem. The clerk who helped me, Steve, was fantastic!!!

WORST Rent A Center I HAVE EVER DEALT WITH! Wish I could give them a 0 star rating. My husband and I move frequently and use rent a center for our short term contracts. Never had problems until now! Whoever Eddison is (spelling?), needs to go through serious customer service training. I should have known not to continue business with them once I completed my initial call with him. First off, he was extremely rude on the phone. Now, maybe he had a bad day but no need to speak in such a manner with any person, a customer no less! I am a nurse and would get fired for talking like that to a patient! I ask for my contract to start on the 21^st as that is when we need our furniture delivered, he says okay but needs me to start paying on the 15^th! (The day I called him) I say, I don’t understand, we don’t even move to town until the 20^th, I don’t receive my furniture until the 21^st why pay for days I won’t use my furniture? He starts getting ‘irritated’ with me, says ‘fine I’ll give you 2 days free start paying on the 17^th. Still 4 days of paying for furniture I will not be using! What on earth! He wants ‘speed this up so we can get it over with’ I can hear him huffing and puffing over the phone, stating ‘well it’s needed for you to pay to guarantee that particular furniture’ so my 800 $ deposit is not enough to hold it? Seemingly exhausted with being on the phone with me he finally gives in ‘fine, I’ll give you 7 days free, are you happy now! Start paying on the 22^nd’ No sir, that’s one day free. I know it was only a 55 $ difference however, at this point it was a matter of principle! No Rent-​a-​center has ever required such nonsense as paying for days I won’t even have my furniture then having the gall to talk to me as though I WAS THE COMPLETE MORON! Icing on the cake occurs on pickup day of our furniture. My hubby and decide to get our furniture picked up after 1 month of renting only just because of how ‘lovely’ we were treated. (I didn’t mention this but once in town we did go to the store, and it took them forever to find any kind of paperwork for us) at least this ‘Eddison’ guy wasn’t present so the other employees were much more pleasant. I digress. Pickup time was between 11am-​1 pm. I call back because I receive a call from them around 10 am they confirm ‘we’ll definitely be there’ 1:40 pm rolls around guess who is not there. My husband calls the store, they don’t even apologize just state they’re on their way and would be there ‘shortly’ and would not even us a time frame after he pressed on. I call back again, another 40 minutes later. And great… this ‘Eddison’ guy answers ‘ya they’re on their way’ ‘you know there is traffic’. It’s flipping 2:20 at this time, no apology again. Why would he, anyway? ‘They’ll be there, okay?’ I hang up, finally at 2:45 pm they get here. Seriously almost 2 hours after the latest time possible. DO NOT DO BUSINESS WITH THEM!

Some of the workers a real nice!
Overall, just irritated dealing with them. There seems to always be a problem with my pay schedule and them showing up to your house, even though you paid and made arrangements.
Whatever, I’m paying off my couch in a couple weeks and ill be more than happy to get rid of this bill and doing business with them.

so i came in here on monday looking to buy a flat screen and pay it off fast so i did all the paper work and i jus called right now and checked the status i guess the person that was on the line was too busy to help me wich i think was really unprofessional i asked him about the status and he was speaking really fast cus he was tryn to get me off his line and told me to call back in twenty min cus the person thats handling my application is out on lunch and wont b back for another 20 min wtf… really bad customer service no wonder every time i pass by that rent a center its always dead…